Software Product Support Engineer 3

The Group You’ll Be A Part Of In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.  The Impact You’ll Make As a Software Engineer at Lam, you will be at the forefront of innovation by designing, developing, and troubleshooting, and debugging software programs. Your role is pivotal in developing software tools that support design, infrastructure, and technology platforms. Your expertise will determine hardware compatibility and influence design, ensuring seamless integration between software and hardware. In this role, you’ll make an impact across Lam’s entire product portfolio of equipment working within our centralized software engineering team, collaborating with some of the brightest minds in the industry. What You’ll Do Provide software support for Lam’s Etch/Deposition tools and associated software applications for field deployment at multiple customers. Support activities include software installation, troubleshooting/debugging software issues, creating technical documentation, and conducting training sessions for customers/support engineers. Extend support activities by physically participating in Fremont labs to evaluate the Concept and Feasibility or Alpha form fit and function of software/hardware on Lam’s equipment and pilot equipment manufacturing. Troubleshooting includes understanding the problem statement, analyzing logs, reviewing/understanding software code to identify the root cause of the issue, and working with cross-functional teams to ensure the successful closure of requests. Interact with cross-functional teams to have ready access to software, process, electrical, mechanical, and product safety engineers for effective escalation management. Technical documentation activities include capturing data for software installation, enabling configuration, maintenance activities, and creating technical training content. Project management activities include driving software quality improvement projects by collaborating with cross-functional teams across regions. This requires effective planning, periodic follow-up, maintaining status reports, providing technical inputs, creating/delivering presentations, and stakeholder management. Participate in multiple technical reviews such as Concept and Feasibility, Alpha & Beta Readiness meetings, Customer Escalation review, and Critical Design Review meetings. Adhere to Lam’s culture and core values. Other activities include software qualification assurance and continuous integrated software testing and development practices and methods, using standard software development program management processes  Travel up to 25% may be expected for support activities. Who We’re Looking For Master’s degree in computer science or equivalent with a minimum of 3 years of industry experience or Bachelor’s degree in computer science or equivalent with a minimum of 5 years of industry experience. Excellent presentation and communication skills (oral and written). Strong project management skills. Preferred Qualifications Experience in supporting Lam Tools at a customer Fab (hardware/software). Previous roles demonstrating R&D, new product development, and customer-facing assignments showing a good understanding of both factory and customer needs/issues Our Commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. Salary CA San Francisco Bay Area Salary Range for this position: $96,000.00 - $211,000.00. The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors. Our Perks and Benefits At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.