Dispatch

Company DescriptionAWP Safety Company, is North America’s leading traffic control specialist. Our team of over 9,000+ professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon and the Super Bowl.Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.Job DescriptionProvide the highest level of customer service and satisfactionCommunicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and serviceReceive any incoming customer service callsSchedule and coordinate all service calls and adjust drivers’ daily schedules as requiredMonitor drivers throughout the day via the dispatch systemCreate the next day driver schedule ensuring customer needs are metAdd new customer jobs and tickets to the computer system (TCR)Conduct job service checks for jobs that have been out for 30 days or moreComplete a “final edit” of each job ensuring the ticket has all the required information for billingInteract and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partnersPerform other functions as necessary or as assignedQualificationsHigh School Diploma or Equivalent1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilitiesPrevious Accounts Receivable experience, understanding of invoicing process preferred.Previous Payroll experience, validating time cards preferred.Strong leadership skills to ensure drivers’ compliance with direction and assignmentsBasic understanding of the geographical area and mapping programs to facilitate efficient routingProficient with or able to quickly learn dispatch and record-keeping systems.Ability to work independently with little instruction and adapt to change at a fast pace and under pressureHigh integrity and a strong work conceptAbility to perform multiple tasks effectively with a focus on timeliness and responsiveness.High degree of energy, self-motivation, and flexibility Proven ability to work collaboratively with othersExcellent communication and time management skillsStrong work ethic with a professional, positive attitudeThe hiring range for this position is $21-$24 per hour. The base pay offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.Additional InformationContinuously sit, stand and/or walkFrequently talk, hear, and use handsFeel the attributes of objects, grasp, push, pull, and reach with arms or handsOccasionally lift up to 25 poundsBenefits-eligible 1st of the month following hire.All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical IllnessCompany paid 50k in basic life insurance.Company paid LTD.Health Savings and Flex Spending Accounts Available401(k)Paid Time Off & Paid HolidaysAWP named one of America’s Greatest Workplaces 2023 for DiversityAWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.