Scheduling Coordinator

1 week ago

Norfolk, United States Johnson Controls Full time

***This is an onsite opportunity****What you will do Under direct supervision of the Market Resource Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process. How you will do it Receives customer requests for unscheduled or scheduled service. Coordinates labor scheduling to align technician to the appropriate customer and service need. Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate. Debrief activities daily Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe. Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen. Scheduled Service Visits – on time Parts ordering/PO creation support Start-up support Customer PO confirmation WIP Management Auto SR quotes Reconcile exceptions (SIR and AP) Attend weekly planning/scheduling meeting Service + rewards Assist with monitoring of time and expense reporting submissionReview and correct unassociated time for timesheets for technicians Other duties and administrative activities as assigned. What we look for High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Able to prioritize work activities based upon financial impact to desired business goals. Able to influence diverse teams to accomplish tasks/goals.  Associates degree preferred Experience and/or basic project accounting or costing principals is desired HIRING HOURLY RANGE: $25-$34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

  • Scheduling Coordinator

    4 weeks ago

    Norfolk, United States Virginia Staffing Full time

    Scheduling CoordinatorThe Scheduling Coordinator is responsible for coordinating overall service area schedules and activities. Reports to the Practice Manager/Supervisor.Essential Duties And Responsibilities:Serves as a patient liaison for scheduling of services.Responsible for accurate data collection, documentation, and data retrieval.Provides clerical,...

  • Scheduling Coordinator

    7 days ago

    Norfolk, United States Childrens Hospital of The Kings Daughters Full time

    Summary This schedule for this position is Monday through Friday 8:00 am - 4:30 pm. GENERAL SUMMARY The Scheduling Coordinator is responsible for coordinating overall service area schedules and activities. Reports to the Practice Manager/Supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES Serves as a patient liaison for scheduling of services. Responsible for...

  • Scheduling Coordinator

    4 days ago

    Norfolk, United States HCAOA Full time

    Scheduling Coordinator Job DescriptionRight At Home Norfolk is growing! We are hiring for a Scheduling Coordinator to join our Office Staff in Norfolk, Nebraska!Right At Home offers competitive pay, health insurance benefits, dental, vision, life, PTO, paid holidays, flexible schedule with the ability to work from home at times, matching 401k, weekly pay,...

  • Scheduling Coordinator

    5 days ago

    Norfolk, NE, United States HCAOA Full time

    Scheduling Coordinator Job Description Right At Home Norfolk is growing! We are hiring for a Scheduling Coordinator to join our Office Staff in Norfolk, Nebraska! Right At Home offers Competitive Pay, Health Insurance Benefits Resource, Dental, Vision, Life, PTO, Paid Holiday's, Flexible Schedule with the ability to work from home at times, Matching 401k,...

  • Scheduling Coordinator

    3 days ago

    Norfolk, NE, United States HCAOA Full time

    Scheduling Coordinator Job Description Right At Home Norfolk is growing! We are hiring for a Scheduling Coordinator to join our Office Staff in Norfolk, Nebraska! Right At Home offers Competitive Pay, Health Insurance Benefits Resource, Dental, Vision, Life, PTO, Paid Holiday's, Flexible Schedule with the ability to work from home at times, Matching 401k,...

  • Scheduling Coordinator II

    7 days ago

    Norfolk, United States Childrens Hospital of The King's Daughters Full time

    Scheduling Coordinator II GENERAL SUMMARY The Scheduling Coordinator II is responsible for coordinating overall service area schedules and activities. Serves as a patient liaison for scheduling of services. Reports to the Practice Manager/Supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES Serves as a patient liaison for scheduling of services. Responsible for...

  • Scheduling Coordinator II

    4 days ago

    Norfolk, VA, United States Children's Hospital Of The King's Daughters Full time

    GENERAL SUMMARY The Scheduling Coordinator II is responsible for coordinating overall service area schedules and activities. Serves as a patient liaison for scheduling of services. Reports to the Practice Manager/Supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES Serves as a patient liaison for scheduling of services. Responsible for accurate data...

  • Scheduling Coordinator II

    9 hours ago

    Norfolk, VA, United States Children's Hospital Of The King's Daughters Full time

    The schedule for this position is Monday through Friday 8:00 am to 4:30 pm. GENERAL SUMMARY The Scheduling Coordinator II is responsible for coordinating overall service area schedules and activities. Serves as a patient liaison for scheduling of services. Reports to the Practice Manager/Supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES Serves as a...

  • Scheduling Coordinator II

    22 hours ago

    Norfolk, VA, United States Children's Hospital Of The King's Daughters Full time

    The schedule for this position is Monday through Friday 8:00 am to 4:30 pm. GENERAL SUMMARY The Scheduling Coordinator II is responsible for coordinating overall service area schedules and activities. Serves as a patient liaison for scheduling of services. Reports to the Practice Manager/Supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES Serves as a...

  • Dental Office Scheduling Coordinator

    1 week ago

    Norfolk, Virginia, United States The Foleck Center Full time

    Are you looking for a rewarding career with a growing dental practice? A career with great benefits and vacation pay? A career with the opportunity for advancement where you get to work with the latest technology and continue your education? Then The Foleck Center is looking for someone like youWe are looking to grow our team with passionate and enthusiastic...