Application/Platform Support Engineer

Description We are seeking a dedicated Application/Platform Support Engineer to join our dynamic team. In this role, you will be instrumental in resolving application and platform incidents and problems, ensuring optimal performance and satisfaction for our clients. We are looking for someone who has effective communication skills, a problem-solving orientation, and solid technical expertise. If you are interested in this opportunity apply #EasyApply Responsibilities Provide 24/7 Level 2 application support for various applications Monitor applications and address alerts from monitoring systems Resolve incidents and problems, implement workarounds, and conduct root cause analysis Participate in Major Incident Handling (bridge) calls Coordinate with other teams to facilitate incident resolution Update and maintain documentation related to incident resolution and workflows Assist in the deployment and rollout of new application releases Train and support junior team members Ensure compliance with SLAs and performance metrics Continuously improve support processes and tools Requirements Logical mindset with excellent analytical and problem-solving skills 2+ years of experience in application support Basic understanding and practical usage of SQL Experience with application monitoring tools like New Relic Proficient in written and spoken English (B1+ is a minimum) Experience working with Linux command line Basic knowledge of any Cloud providers (Azure preferred) Ability to learn new technologies quickly and efficiently, and work independently and as part of a team Willing to work in rotational shifts, including weekends and public holidays Willingness to adapt to changing client needs and collaborate with support team members Ability to approach tasks with interest, motivation, and initiative Nice to have Practical experience with ITSM tools like ServiceNow Basic knowledge of networking concepts (TCP/IP, routing, firewall) We offer Career plan and real growth opportunities Unlimited access to LinkedIn learning solutions International Mobility Plan within 25 countries Constant training, mentoring, online corporate courses, eLearning and more English classes with a certified teacher Support for employees initiatives (Algorithms club, toastmasters, agile club and more) Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more) Flexible work schedule and dress code Collaborate in a multicultural environment and share best practices from around the globe Hired directly by EPAM & % under payroll Law benefits (IMSS, INFONAVIT, 25% vacation bonus) Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members) 13 % employee savings fund, capped to the law limit Grocery coupons 30 days December bonus Employee Stock Purchase Plan 12 vacations days plus 4 floating days Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st) Monthly non-taxable amount for the electricity and internet bills EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.