Director of Total Rewards

Job SummaryThe Director of Total Rewards plans, develops, and implements new and revised benefit and compensation programs, bonus and incentive programs, policies, and procedures to be responsive to the company's goals and competitive practices. This position is responsible for ensuring thorough audits, completing legal reports, and administering company benefit, retirement and compensation programs in compliance with company policies and government regulations. This is a key role on our Corporate Human Resources team and will advise the business on benefits, compensation and compliance programs as it grows and evolves. Essential Duties and Responsibilities In partnership with executive management and HR leadership, develop strategies for, design, and administer employee benefits programs such as: retirement plans; basic hospital, medical, surgical, and major medical plans; term life insurance plans; temporary disability programs; and programs for full and part time employees. Develop new or modified existing benefit plans to maintain company's competitive position in labor market and obtain uniform benefit packages for all company locations, where possible. Oversee benefit provider vendor management, compensation plans, bonus structures, etc. Plan, execute, and manage all aspects of annual benefit open enrollment. Analyze, implement, and administer global programs that will attract, retain and motivate employees to provide the highest level of service to the Company and to align their behavior with Company values and objectives. Manage all benefit & compensation team members and supervise their responsibilities. Work closely with the Payroll, Compliance, and HRIS teams to ensure correct & compliant configuration and coding of benefit plans, rates, and calculations in the system, completing updates when needed. Prepare announcement materials, website copy, training, and other media for communicating new and existing plans to employees. Conduct employee meetings and arrange for enrollment of employees in optional plans. Conduct employee benefit seminars for local personnel. Determine eligibility for employer contribution and match contributions for the retirement plans. Handle escalated benefits & compensation inquiries and complaints to ensure quick, equitable, and courteous resolution. Maintain knowledge of industry trends and legislative changes to ensure organizational compliance with benefit and employment law such as, but not limited to, ACA, EEO, FLSA, FMLA, HIPAA and ERISA. Counsel leadership and provide solutions as needed. Responsible for ACA Measurement Period Tracking and reporting compliance. Perform Non-Discrimination testing. Manage common compensation functions, including survey participation, job evaluation, salary structure development, incentive plan design, and associated analysis. Work with the HR Leadership Team to ensure pay structure, market analysis and other tools are up to date and facilitate correct hiring practices in relation to wage, FLSA and pay equity. Provide advice to HR and company leadership on pay decisions, policy and guideline interpretation, and job evaluation, including the design of creative solutions to specific compensation-related programs/issues. Manage the administration of direct compensation (executive, exempt and nonexempt cash compensation programs) for corporate staff, including the processing, recording and reporting of compensation-related actions related to salaried employees. Develop techniques for compiling, preparing and presenting data to various stakeholders in the company. Revise procedures, reports, and audits periodically to identify hidden risks or non-conformity issues. Responsible for all HR-related government reports and submissions (VETS OFCCP EEO, etc). Personal responsibility for gaining a working understanding of all regulatory and legal requirements related to your role/work product and ensuring that those requirements are met. Perform other related duties as required and assigned. Supervisory Responsibility This position manages employees and is responsible for the performance management and hiring of the employees. Travel Requirements Travel Requirements: Less than 25%25-50%50-75%75-100% Education Preferred: 4 Year/Bachelor’s Degree in Human Resources or related field preferred. Experience Minimum 5 years of experience in: Developing and delivering benefits, health management related programs, and vendor management and selection including RFP development. Benefit systems administration Compensation, Wage Compliance or comparable experience. Work experience in a corporate environment with consultative style. Knowledge, Skills, and Abilities Strong critical evaluation skills and cultural awareness. Ability to build strong, collaborative relationships and ensure clear and open communication with various teams. Strong decision-making and problem solving skills. Ability to work in and adapt to a growing and evolving environment. Excellent interpersonal and conflict resolution skills. Experience working with and designing new base and variable compensation plans. Strong computer skills including Excel, Outlook and PowerPoint. Ability to manage, lead, and hold teams accountable. Strong sense of ownership, attention to details, and organizational skills. Ability to work under pressure and meet deadlines and goals. Ability to effectively communicate in English verbally and in written form. Initiative and resourcefulness in answering questions and resolving issues. Data-driven mindset with experience in leveraging learning AI tools, metrics and analytics. Flexibility and ability to adapt quickly to change in a growing and evolving environment. Positive attitude, team player, good interpersonal communication skills and able to work across company departments. Critical skills include ethical conduct, strategic thinking, decision making, multitasking, influencing, and personal effectiveness/credibility. Working Conditions and Physical Requirements Ability to sit and/or stand at a desk and work with a computer for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components. Regular and predictable attendance required. Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer. Company Summary Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.