Customer Relations Coordinator

1 week ago

Duluth, United States Genuine Parts Company Full time

Title Customer RelationsCoordinator – Accounts Receivable Reports To Customer RelationsSupervisor Summary The Customer RelationsCoordinator is responsible forhandling a more advanced collection portfolio, but also handling certain specialized duties such as: bi-lateral netting (combines ac counts payable and accounts receivable functions), assigning new customers to robotics functionality. The coordinator will also exist in Tier 2 account escalations. Responsibilities Receive incoming calls and emails from customers and answers questions relating to their advanced portfolio. Ability to process advanced processing for the bi-lateral netting process. Provide invoice and statement copies as needed. Initiate and respond to Service Now tickets for more detailed customer requests. Handle any Tier 2 inquiries to prevent escalations. The coordinator will review and assign all Service Now tickets to the appropriate agent. The coordinator will handle any telephone escalations from Agents. Additional tasks as determined Experience 3+ years’ collections or accounts receivable experience. Excellent communication and relationship building skills. Customer service focused. Ability to focus on a high-volume, high-pressure environment. Excellent data entry skills Strong conflict resolution skills Strong working knowledge of Peoplesoft. Ability to manage multiple tasks concurrently. Strong organizational and follow up skills. Results driven; self-motivated. Education High School graduate or higher Physical Requirements Sit, Stand, Walk and Stoop for a prolonged period Talk, Hear, and use hands to finger and handle controls and office equipment Frequently required to reach with hands and arms 

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