Customer Service Coordinator

Customer Service CoordinatorA Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.This full time position will work in our Duluth, GA location on second shift.Major Responsibilities:Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.Assure that all Penske Rental units are maintained and prepared for customersEnsure parts are available for scheduled workHold vendors accountable for quality and adherence to schedule for outside workProvide customer service, assuring customers are satisfied and will return for additional business.Maintain shop productivity by optimizing the work planCoordinate with district billing clerks as necessaryOther projects and tasks as assigned by supervisorQualifications:2 years of customer service experience requiredAt least 1 year of hands on mechanical experience required2 years of supervisory experience preferredAt least 2 years of service department administration preferredHigh School diploma or equivalent requiredAssociates Degree, Technical School Degree, or Bachelors Degree preferredASE certification preferredPrior experience with service scheduling programs and diagnostic programs preferredThe associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske managementThe associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.Regular, predictable, full attendance is an essential function of the jobWillingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.Physical Requirements:While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.The associate must be able to work safely at heights using applicable ladders and elevated working platforms.The associate must be able to safely work in all weather conditions.Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.Penske is an Equal Opportunity Employer.About Penske Truck Leasing/Transportation SolutionsPenske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.