Technical Services Supervisor

18 hours ago

Irvine, United States JOIMAX INC Full time
Job DescriptionJob Description

joimax Inc. has an opening for an experienced TECHNICAL SERVICES SUPERVISOR. This is an onsite position, in the Irvine office, with full time working hours.

JobSummary

The Technical Service Supervisor is responsible for overseeing and leading the technical service operations within the organization. This includes managing a service team and related activities, ensuring compliance with regulatory requirements, providing technical support, and optimizing service operations to enhance customer satisfaction and safety. The role requires a strong background in electronic device technology, electronic component repair and replacement, troubleshooting, inventory management, leadership and training, and a deep understanding of quality and service management, preferably in the healthcare sector.

 

Job Description

  • Oversee the day-to-day operations of the technical service department to ensure timely and efficient execution of services (inspections, preventative maintenance, repairs, technical support, product complaints, etc.)
  • Oversee the scheduling, execution, and quality of field service operations, including installations, repairs, preventative maintenance, training, and upgrades.
  • Administer and expand the company’s service agreement program to align with company objectives
  • Ensure all technical service activities comply with relevant medical device regulations (FDA, ISO 13485, MDR, etc.) and internal quality standards
  • Maintain records and documentation of inspection and service activities to meet audit and regulatory requirements; assist in preparing for and supporting audits related to service processes and medical device safety
  • Act as the primary point of escalation for complex technical issues related to medical devices
  • Learn and conduct expert-level troubleshooting and guidance for the resolution of product issues
  • Collaborate regularly with internal teams, including our German HQ, to address recurring issues and drive product and service improvements
  • Identify opportunities for process improvements within the technical service operations to enhance efficiency and effectiveness
  • Stay up-to-date with industry trends, new technologies, and regulatory changes affecting medical devices and service operations
  • Lead initiatives to reduce costs and inefficiencies, improve response times and outputs, and increase customer satisfaction
  • Foster strong working relationships with customers, both internal and external, to promote trust and satisfaction
  • Ensure customer satisfaction by addressing inquiries and issues promptly and professionally
  • Actively seek feedback from customers and internal teams to improve service offerings and resolve any service-related concerns
  • Support new product launches and initatives by providing service insights and training
  • Lead, mentor, and manage a growing team of service technicians and support staff
  • Develop and deliver training programs to ensure authorized personnel have the necessary skills and knowledge to inspect and service medical devices effectively
  • Conduct periodic performance evaluations, provide feedback, and support professional development within the technical service team
  • Establish clear objectives and performance metrics for team members and report results on a regular cadence to Supervisor

 

Skills & Qualifications

  • Bachelor’s degree in engineering, biomedical technology, or a related field. Advanced degrees or certifications in medical device technology, electrical, service management are a plus
  • At least 5 years of experience in a technical service role preferably with within the medical device or healthcare industry, with a minimum of 1 year in a leadership position.
  • Proven track record of managing and developing teams in a technical service environment
  • Strong technical understanding of medical devices and equipment.
  • Familiar with relevant regulatory standards (FDA, ISO 13485, MDR, etc.)
  • Exceptional leadership and team management skills; must be a self-starter and self-reliant
  • Excellent communication and interpersonal skills for customer and team interactions
  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines
  • Analytical mindset with the ability to interpret data and drive strategic decisions
  • Proficiency in service management software and tools
  • Relevant certifications such as Certified Biomedical Equipment Technician (CBET) or Six Sigma Green Belt (or greater) are a plus
  • Willingness to travel regionally, nationally or internationally (HQ in Germany), as required, to oversee service operations and support customers.

 

joimax Benefits

  • Medical/Dental/Vision Health Plans
  • 401(k) Retirement plus Company Match
  • Vacation/Sick Leave/Company Paid Holidays
  • Voluntary Flexible Spending Account
  • Voluntary Short-term and Long-Term Disability Plans
  • Competitive Salary

(note: salary is dependent upon several factors including but not limited to years of experience, training, transferable skills, etc.)

 

Physical Requirements:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

Disclaimer

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.

 

Pre-Employment Screening:

joimax verifies employee’s eligibility to work in the US via E-Verify and the I-9 Employment Verification Form. All new employees are required to undergo background checks and drug screen testing.

 

EEO Statement:

Joimax® is an Equal Opportunity Employer. joimax® evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. In addition, if requested in advance joimax® will provide reasonable accommodation for any part of the application or interview process.

Company DescriptionFound in 2001 in Karlsruhe, Germany, Joimax® is a global medical device company, with offices in Germany, Asia, and the USA. We are the leading provider of complete systems for endoscopic minimally invasive spinal surgery with a focus on innovative products, continuous development, and a comprehensive training program. To learn more about joimax® , please visit us at https://www.joimax.com/en/Company DescriptionFound in 2001 in Karlsruhe, Germany, Joimax® is a global medical device company, with offices in Germany, Asia, and the USA. We are the leading provider of complete systems for endoscopic minimally invasive spinal surgery with a focus on innovative products, continuous development, and a comprehensive training program. To learn more about joimax® , please visit us at https://www.joimax.com/en/

  • Tech Services Supervisor

    2 weeks ago

    Irvine, United States Ledgent Technology Full time

    JOB DESCRIPTIONSummary of position:The Technical Service Supervisor is responsible for overseeing and leading the technical service operations within the organzation. This includes managing a service team and related activities, ensuring compliance with regulatory requirements, providing technical support, and optimizing service operations to enhance...

  • Tech Services Supervisor

    6 days ago

    Irvine, United States Ledgent Technology Full time

    JOB DESCRIPTIONSummary of position:The Technical Service Supervisor is responsible for overseeing and leading the technical service operations within the organzation. This includes managing a service team and related activities, ensuring compliance with regulatory requirements, providing technical support, and optimizing service operations to enhance...

  • IT Support Engineer

    2 weeks ago

    Irvine, California, United States Hyundai America Technical Center Full time

    Company OverviewHyundai America Technical Center, Inc. (HATCI) is a leading American R&D company within the Hyundai Motor Group. With multiple locations across the United States, we are committed to innovation and excellence in our products and services.

  • Technical Service Coordinator

    3 weeks ago

    Irvine, California, United States Resource Logistics Full time

    Job Overview:We are seeking a skilled Technical Support Analyst to join our team at Resource Logistics. As a Technical Support Analyst, you will provide technical assistance to users, coordinate new access needs and security changes, and direct outside contract resources to support hardware installations and repairs.Estimated Salary: $90,000 - $120,000 per...

  • Technical Service Administrator Temp

    6 months ago

    Irvine, United States Nihon Kohden Full time

    The Technical Services Administrator temp is responsible for assisting Technical Support, Repair Center, and Inventory Management teams to provide a high level of service to our customers. Essential Functions and Main Duties Receive and process SAP n Administrator, Technical, Technical Support, Customer Service, Service, Processing, Manufacturing, Retail

  • Senior Technical Services Manager

    2 weeks ago

    Irvine, California, United States JOIMAX INC Full time

    Job SummaryWe are seeking an experienced Senior Technical Services Manager to oversee and lead our technical service operations. As a key member of our team, you will be responsible for managing a service team and related activities, ensuring compliance with regulatory requirements, providing technical support, and optimizing service operations to enhance...

  • Technical Service Operations Director

    2 weeks ago

    Irvine, California, United States JOIMAX INC Full time

    As a Technical Service Operations Director, you will play a critical role in shaping the future of our technical service operations. You will be responsible for overseeing and leading the technical service operations within our organization, ensuring compliance with regulatory requirements, providing technical support, and optimizing service operations to...

  • Technical Field Service Lead

    2 weeks ago

    Irvine, California, United States Eastridge Full time

    Job SummaryWe are seeking a highly skilled Technical Field Service Lead to oversee the technical service operations within our organization. This is a direct hire position, with a morning shift and onsite requirements.

  • Corporate Technical Services Technician

    2 weeks ago

    Irvine, California, United States Ledgent Technology Full time

    Job Description:Ledgent Technology is seeking a skilled Technical Support Technician to join our team. In this role, you will spend 90% of your time providing remote phone support to corporate users nationwide. You will be responsible for resolving technical issues efficiently and effectively, while providing excellent customer service.About the Role:This is...

  • Guest Services Supervisor

    3 weeks ago

    Irvine, California, United States Sage Hospitality Group Full time

    Achieve ExcellenceWe are seeking a highly motivated Guest Services Supervisor to join our team at Embassy Suites Irvine. As a key member of our front desk team, you will be responsible for supervising and leading the front desk staff, providing exceptional guest services, and driving sales initiatives to increase occupancy and revenue.Your primary objective...

  • Technical Advisor for Dental Services

    2 weeks ago

    Irvine, California, United States Keating Dental Lab Full time

    Job OverviewWe are seeking an experienced Technical Advisor to join our team at Keating Dental Lab, a reputable full service dental laboratory.The estimated annual salary for this role is around $55,000 to $65,000, based on industry standards and the location in Irvine, CA.Key ResponsibilitiesThe successful candidate will be responsible for:Assisting...

  • Supervisor of Call Center Operations

    2 weeks ago

    Irvine, California, United States Lukos Full time

    The Call Center Management Role is an exciting opportunity for experienced professionals who want to make a difference in the lives of others. As a Call Center Supervisor at Lukos, you will play a critical role in ensuring that our clients receive exceptional service and support. This position requires a unique blend of technical, analytical, and...

  • Customer Service Supervisor Lead

    2 weeks ago

    Irvine, California, United States Lukos Full time

    At Lukos, we are committed to delivering exceptional services to our federal clients. We are seeking a talented Customer Service Supervisor Lead to join our ECCO Call Center team in Irvine, CA. As a key leader, you will oversee the day-to-day operations of our call center, ensuring that our customers receive the highest level of service and support.The...

  • Technical Training Program Specialist

    7 days ago

    Irvine, United States B. Braun Medical Inc Full time

    Job DescriptionJob DescriptionB. Braun Medical, Inc.B. Braun Medical, Inc.Technical Training Program SpecialistUS-CA-IrvineJob ID: 2024-25247Type: Regular Full-Time# of Openings: 1Category: TrainingIrvine FacilityOverviewAbout B. Braun B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative...

  • Axelon Services Corporation | Risk Consulting Consultant CA

    1 day ago

    irvine, United States Axelon Services Corporation Full time

    JCC_Risk_Consulting1 - Consultant - Risk Consulting Irvine, CA--- 100 % Remote 18 months Remote or Onsite: remote Duration: 18 months? Temp-to-Perm: can t guarantee will convert to perm Years of experience: 5+ Degree Required: not required but preferred Manager would like to see resumes with Workers Comp experience Top 3 skillsets you would like to see on...

  • Axelon Services Corporation | Risk Consulting Consultant CA

    13 hours ago

    Irvine, United States Axelon Services Corporation Full time

    JCC_Risk_Consulting1 - Consultant - Risk Consulting Irvine, CA--- 100 % Remote 18 months Remote or Onsite: remote Duration: 18 months? Temp-to-Perm: can t guarantee will convert to perm Years of experience: 5+ Degree Required: not required but preferred Manager would like to see resumes with Workers Comp experience Top 3 skillsets you would like to see on...

  • Field Service Tech

    3 weeks ago

    Irvine, United States Ledgent Technology Full time

    JOB DESCRIPTIONThe Field Service Technician will be responsible for inspecting, maintaining, troubleshooting, and performing repairs on surgery devices and equipment. All repairs shall be completed to the highest quality and safety standards per established procedures and/or manuals. This role will work closely with the Operations, Warehouse & Logistics and...

  • Field Service Tech

    6 days ago

    Irvine, United States Ledgent Technology Full time

    JOB DESCRIPTIONThe Field Service Technician will be responsible for inspecting, maintaining, troubleshooting, and performing repairs on surgery devices and equipment. All repairs shall be completed to the highest quality and safety standards per established procedures and/or manuals. This role will work closely with the Operations, Warehouse & Logistics and...

  • SAP Technical Lead ABAP

    10 hours ago

    Irvine, United States Diverse Lynx Full time

    Role:- SAP Technical Lead ABAP hands on experience with finance modules and integration experiences with BAPI/ RFC/ Idocs etc and data migrations Location:- Irvine, CA( Hybrid Role) Mode of Hire:- Contract Technical Lead - working location USA Experience in SAP ABAP Development and also should have experience in leading team Experience working with a team...

  • Accounts Payable Supervisor

    20 hours ago

    Irvine, United States ToughBuilt Industries Full time

    Job DescriptionJob DescriptionJob Title: Accounts Payable SupervisorCompany: ToughBuilt Industries, Inc.Location: Irvine CA, On-siteDepartment: Finance & Accounting About ToughBuilt IndustriesToughBuilt is a cutting-edge designer, manufacturer, and distributor of innovative tools and accessories for the construction, home improvement, and DIY industries. We...