Cruiser Accessories Quality Control Coordinator
20 hours ago
Essential Job Duties:
· Inspect 1% or more of all inbound product
· Implement QC process and maintain SOP documentation regarding implementation
· Create QC reporting to be shared with Director of Operations and Director of Product Development
· Maintain accurate reporting regarding QC and RMAs
· Support Director of Operations with special projects
· Review Product Approval Forms (PAF’s), Product Change Forms (PCF’s) and Product Discontinuation Forms (PDF’s)
· Manage all Return Merchandise Authorizations (RMA’s)
· Assist with product issues and customer satisfaction concerns related to quality
· Investigate and dispute customer chargebacks related to quality issues
· Work with Operations team to develop action plans for warehouse team members to eliminate future chargebacks related to quality of product and packaging
· Complete product rework and reporting coordinating with Replenishment Analyst
· Other duties assigned by Director of Operations
Education/Training/Experience:
· Associates Degree in Business administration or related field is preferred but not required
· 1+ year operations or quality assurance experience preferred
· Must be able to lift 45 pounds and work in a warehouse environment
· Proficient with Microsoft Office (i.e. Outlook, Excel, Word)
· Experience with Sage 100 preferred
· Excellent verbal/written communication and interpersonal skills
· Ability to deal sensitively with confidential information
· Flexible, resourceful and a CAN-DO attitude
· Must possess analytical skills, be highly organized, detail oriented, and efficient in handling multiple projects simultaneously in a deadline driven environment
· Must be a motivated self-starter
· Good problem solving skills are required
· Ownership of tasks assigned is required
· Needs to be able to perform with limited supervision
· Must be a team player
Company Descriptionhttps://www.cruiserframes.com/cruiser-accessories/why-cruiser.aspCompany Descriptionhttps://www.cruiserframes.com/cruiser-accessories/why-cruiser.asp-
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