Cruiser Accessories Quality Control Coordinator

20 hours ago


Monument, United States Cruiser Accessories Full time
Job DescriptionJob Description

Essential Job Duties:

·         Inspect 1% or more of all inbound product

·         Implement QC process and maintain SOP documentation regarding implementation

·         Create QC reporting to be shared with Director of Operations and Director of Product Development

·         Maintain accurate reporting regarding QC and RMAs

·         Support Director of Operations with special projects

·         Review Product Approval Forms (PAF’s), Product Change Forms (PCF’s) and Product Discontinuation Forms (PDF’s)

·         Manage all Return Merchandise Authorizations (RMA’s)

·         Assist with product issues and customer satisfaction concerns related to quality

·         Investigate and dispute customer chargebacks related to quality issues

·         Work with Operations team to develop action plans for warehouse team members to eliminate future chargebacks related to quality of product and packaging

·         Complete product rework and reporting coordinating with Replenishment Analyst

·         Other duties assigned by Director of Operations

Education/Training/Experience:

·         Associates Degree in Business administration or related field is preferred but not required

·         1+ year operations or quality assurance experience preferred

·         Must be able to lift 45 pounds and work in a warehouse environment

·         Proficient with Microsoft Office (i.e. Outlook, Excel, Word)

·         Experience with Sage 100 preferred

·         Excellent verbal/written communication and interpersonal skills

·         Ability to deal sensitively with confidential information

·         Flexible, resourceful and a CAN-DO attitude

·         Must possess analytical skills, be highly organized, detail oriented, and efficient in handling multiple projects simultaneously in a deadline driven environment

·         Must be a motivated self-starter

·         Good problem solving skills are required

·         Ownership of tasks assigned is required

·         Needs to be able to perform with limited supervision

·         Must be a team player

Company Descriptionhttps://www.cruiserframes.com/cruiser-accessories/why-cruiser.aspCompany Descriptionhttps://www.cruiserframes.com/cruiser-accessories/why-cruiser.asp
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