Customer Service and Store Operations Manager

13 hours ago

Davidsonville, United States Homestead Gardens, Inc. Full time
Job DescriptionJob Description

At Homestead Gardens, we believe in growing together — from our plants to our people. As a premier garden center, we are committed to providing exceptional customer service and a shopping experience that inspires and delights. Join our team and grow your career in an environment that thrives on collaboration, learning, and a passion for plants.

Homestead Gardens is looking for an Customer Service/Operations Department Manager to oversee daily store operations, customer service, and team development. If you're ready to make an impact, we invite you to join our vibrant community of garden enthusiasts and retail professionals.

Key Responsibilities

  • Customer Service: The Customer Service/Operations Department Manager will lead the customer service team to deliver exceptional experiences. Handle escalated concerns and drive a customer-first culture.
  • Operational Oversight: The Customer Service/Operations Department Manager will manage store opening/closing, cleanliness, merchandising, and inventory accuracy. Support seasonal resets and ensure floor readiness.
  • Team Leadership: The Customer Service/Operations Department Manager will recruit, train, and develop associates. Lead department huddles, provide feedback, and foster a positive, safe work environment.
  • Administrative Tasks: The Customer Service/Operations Department Manager will make sure the associates are in compliance with store policies, best practices, and safety standards as well as track and manage KPIs.

Qualifications

  • Experience: 3-5 years in retail management, preferably in a garden center, nursery, or similar environment.
  • Education: High school diploma or equivalent (Bachelor’s degree in Business, Retail Management, or Horticulture preferred).
  • Skills: Strong leadership, problem-solving, and customer service skills. Knowledge of cash handling, merchandising, and inventory management.

Physical Requirements

  • Ability to work in indoor/outdoor settings with exposure to weather conditions.
  • Ability to lift and move items (up to 30-50 lbs frequently, up to 100 lbs occasionally).
  • Ability to stand, walk, bend, and use store equipment (POS, scanners, etc.).

Schedule & Availability

  • Must be available to work evenings, weekends, and holidays as needed.
  • Occasional travel to industry-related events.

Employee Benefits:

  • Comprehensive Health, Dental, and Vision Insurance - Stay healthy with full coverage for you and your family (full-time employees)
  • 401(k) plan and Health Savings Accounts - Secure your future with retirement plans and savings options designed for peace of mind (full-time employees)
  • Paid Sick Leave & Holiday Pay - Take the time you need to rest and recharge with confidence.
  • Paid Vacation Time - Enjoy well-deserved breaks throughout the year (full-time employees)
  • Generous Employee Discounts & Flexible Schedules – Experience the perks of working in an environment that values balance and offers discounts on our amazing products.

Why Join Us?

Be part of a passionate team committed to growth, collaboration, and excellence. As a Operations Department Manager, you’ll play a vital role in delivering a best-in-class shopping experience. Ready to grow with us? Submit your resume and cover letter. We look forward to welcoming you to the Homestead Gardens team

Company DescriptionAt Homestead Gardens, we’re more than just a workplace—we’re an award-winning, community-centered team with deep roots in Anne Arundel County, MD, where we’ve been voted the “Best Of” for 49 years and counting. As the #1 family-owned retailer in the area, we take pride in supporting our local community, having donated over $1 million to local causes. When you join us, you’ll enjoy competitive pay, flexible hours, and a wealth of professional development opportunities, all while working alongside a passionate team that shares your love for plants and the great outdoors. Be part of something vibrant and impactful—join the Homestead Gardens family todayCompany DescriptionAt Homestead Gardens, we’re more than just a workplace—we’re an award-winning, community-centered team with deep roots in Anne Arundel County, MD, where we’ve been voted the “Best Of” for 49 years and counting. As the #1 family-owned retailer in the area, we take pride in supporting our local community, having donated over $1 million to local causes. When you join us, you’ll enjoy competitive pay, flexible hours, and a wealth of professional development opportunities, all while working alongside a passionate team that shares your love for plants and the great outdoors. Be part of something vibrant and impactful—join the Homestead Gardens family today

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