Part-Time Customer Service Representative

1 day ago


Colton, United States iLink Business Management Part time
Job DescriptionJob Description

Job Title: Part-Time Customer Service Representative

Company: i-Link Business Management

Position Overview: We are seeking a motivated Part-Time Customer Service Representative to join our team in Colton. This role is perfect for individuals looking to contribute to a dynamic environment while working Monday to Friday from 8:30 AM to 1:00 PM. This position is a great experience builder for anyone looking to enhance their customer service skills

Key Responsibilities:

Processing Orders:

  • Review purchase orders to confirm pricing, item numbers, and descriptions.
  • Check customer detail notes for any special instructions on customer accounts.
  • Enter purchase orders, calculate pallet counts, and request estimates on product arrivals, updating the ETA list.
  • Write pallet counts on confirmations and note any out-of-stock items with ETA’s.
  • Email confirmations to customers and enter purchase order information on the pick-up log.
  • Schedule pick-ups if necessary or create FedEx labels.
  • File order acknowledgments, purchase orders, and related paperwork properly.

Answering Questions/Resolving Issues/Emails:

  • Provide accurate and complete information to customers regarding products, pricing, and availability.
  • Listen to and address customer complaints and concerns, helping to de-escalate issues.
  • Research shortage claims by sending stock check forms to the warehouse and comparing system data to stock checks.
  • Follow up with customers on pallets owed via email.

Qualifications/Skills:

  • Excellent customer service skills and patience.
  • Effective communication skills, both verbal and written.
  • Organized and able to multitask.
  • Strong attention to detail.
  • Proficient computer skills.
  • Experience in data entry and general math skills.

Education:

  • Minimum of one year of experience in office customer service.
  • Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.

Pre-Interview Requirement:

  • Basic Microsoft testing prior to the interview.

How to Apply: If you are ready to enhance our customer service team and make a positive impact, we want to hear from you Please submit your resume outlining your qualifications here and on our website at the following: https://ilinkbusinessmanagement.com/apply-now/

Join us at i-Link Business Management and be an essential part of our customer service team in Colton

i-Link Business Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company DescriptionGreat atmosphere and friendly enviornment.Company DescriptionGreat atmosphere and friendly enviornment.

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