MEDICAID CUSTOMER SERVICE REP

9 hours ago


Menands, United States ALTA IT Services Full time
Job DescriptionJob Description

MEDICAID CUSTOMER SERVICE REP

HYBRID SCHEDULE - presently you would be onsite 4x a month 

MENANDS, NY

$18/HR

Support the New York State Department of Health Medicaid Management Information System program.
You will be answering inbound phone calls from Medicaid Providers for billing or enrollment.  These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

Takes and processes transactions by telephone, internet and correspondence from customers and representatives
Enters and maintains database records of customer profiles and prepares and maintains status reports
Acts as liaison for customers
Maintains knowledge of company products and customer service processes
2+ years of customer service experience
Strong Microsoft Office skills (Word, Excel, PowerPoint)
Strong telephone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task and manage time effectively

Company DescriptionOur employees are rewarded with competitive compensation, comprehensive benefits including tuition reimbursement, paid holidays, sick and vacation time as well as a matching 401(k) savings plan.Company DescriptionOur employees are rewarded with competitive compensation, comprehensive benefits including tuition reimbursement, paid holidays, sick and vacation time as well as a matching 401(k) savings plan.

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