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KYC Customer Service Agent, Onboarding

1 week ago


Miami, United States Majority USA, Llc. Full time

MAJORITY es una aplicación de servicios financieros digitales todo en uno que incluye una cuenta asegurada por la FDIC, una tarjeta Visa, envío de dinero, llamadas internacionales y muchos otros servicios enfocados en migrantes. Estamos creados por migrantes y para migrantes. Creemos que todos merecen la misma oportunidad de tener éxito. Nuestra misión es proporcionar a los migrantes las herramientas necesarias para prosperar en su nuevo país. Somos un grupo diverso de personas de más de 40 países diferentes que se unen cada día, y estamos buscando a otros que compartan el mismo deseo de crear productos significativos que superen las barreras culturales y geográficas.

¿Te apasiona tener un impacto positivo en el mundo? ¿Buscas el espíritu y la emoción de una startup? ¿Te encanta ayudar a los demás y resolver problemas difíciles? Esta posición es para ti

Estamos construyendo un gran equipo de KYC en nuestra oficina de Operaciones Bancarias en Miami. Como parte del equipo, ayudarás a liderar iniciativas de evaluación y resolución de aplicaciones de clientes nuevos; y trabajar con nuestros equipos de Riesgo y Fraude para analizar transacciones y mejorar nuestros sistemas y procesos. Más detalles sobre la posición:

Como miembro de nuestro equipo de Operaciones Bancarias, ayudarás al equipo en las siguientes iniciativas:

  1. Investigar, monitorear y resolver aplicaciones de clientes nuevos, manteniendo el cumplimiento con nuestras políticas, procesos y tiempos.
  2. Apoyar a otros agentes y analistas del equipo en la comunicación, monitoreo de calidad, entrenamiento y mentoría para asegurar que tengamos un equipo de alta calidad.
  3. Colaborar con nuestros equipos de Risk y Customer Service para detectar de manera proactiva patrones de aplicaciones sospechosas, investigar comportamientos inusuales y mantener a nuestros clientes felices.
  4. Colaborar en iniciativas adicionales relacionadas con la prevención de fraude para reducir pérdidas, manteniendo una resolución oportuna y el cumplimiento regulatorio.
  5. Tienes habilidades analíticas, y te apasiona investigar y aprender procesos nuevos.
  6. Tienes habilidades de comunicación excelentes y estás orientado al servicio.
  7. Te encantan los desafíos y tienes la determinación, el enfoque y la disciplina necesarios para resolverlos.

Nota: Esta posición es en persona en nuestra oficina de Doral.

Experiencia adicional que mejorará tu solicitud (no es obligatoria)

  1. Experiencia previa trabajando con aplicaciones de clientes nuevos, lavado de dinero, análisis de transacciones, investigación de riesgo.
  2. Educación relevante, como un título universitario, certificación o estudio autodidacta en análisis de datos, negocios, matemáticas, ingeniería, gestión de riesgo o fraude.
  3. Español avanzado.
  4. Inglés avanzado es una ventaja.

Ofrecemos varios beneficios, incluyendo vacaciones pagadas, días festivos flexibles, cobertura médica completa + dental + visión, 401k con una contribución correspondiente del 4% y muchos más beneficios.

Somos MAJORITY. Somos internacionales, ambiciosos, amables e inclusivos. Creemos en la igualdad de oportunidades y valoramos la diversidad. No discriminamos por motivos de raza, religión, color, origen nacional, género, orientación sexual, edad, estado civil, condición de veterano o discapacidad.

MAJORITY, 2509 N. Miami Avenue #101, Miami, Florida 33127

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