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Credit Assistance Specialist
1 week ago
Job Summary:
Are you looking for a role where you can build a successful career with opportunities to learn, grow, and make an impact? We have an exciting opportunity for you as a Credit Assistance Specialist. You will be responsible for providing credit assistance and solutions to clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem-solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both company and client needs.
Location: Onsite, Tampa, Florida
Responsibilities:
- Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts.
- Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable.
- Determines the right solution for the client while staying within collections compliance guidelines.
- Demonstrates empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct.
- Achieves quality standards and meets key performance indicators.
- Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses.
Skills:
- Active Listening
- Attention to Detail
- Client Solutions Advisory
- Oral Communications
- Account Management
- Adaptability
- Collaboration
- Data Collection and Entry
- Interpret Relevant Laws, Rules, and Regulations
- Liquidity Management
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent.
Join us and start an exciting career
Start Date: 2/3/2025
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