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Director Patient Experience

1 week ago


Humble, United States HCA Houston Healthcare Kingwood Full time
Introduction

Managers thrive with us HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Patient Experience for our HCA Houston Healthcare Kingwood team where excellence creates excellence.

Benefits

HCA Houston Healthcare Kingwood offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
  • Free counseling services and resources for emotional, physical, and financial wellbeing.
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
  • Consumer discounts through Abenity and Consumer Discounts.
  • Retirement readiness, rollover assistance services, and preferred banking partnerships.
  • Education assistance (tuition, student loan, certification support, dependent scholarships).
  • Colleague recognition program.
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Note: Eligibility for benefits may vary by location.

Job Summary and Qualifications

As the Patient Experience Director, you will execute patient experience strategies, initiatives, and standards to continually enhance the care experience of our patients and families to promote loyalty for the system. You will work closely with organizational leadership and other patient experience stakeholders to ensure the employee engagement, clinical excellence, and care experience strategies are cohesive and aligned to support the development of leaders and employees.

What You Will Do In This Role:

  • You are responsible for planning, analyzing, preparing, managing, and evaluating administrative and operational activities of customer experience and related projects.
  • You will operationalize tactics and best practices including but not limited to Nurse Leader Rounding, Employee Rounding, Standards of Behavior, Bedside Shift Report, etc. and coach facilities in support of these strategies.
  • You will work with Education and HR partners to implement evidence-based practices training classes or other programs to ensure new and existing staff have proper tools and preparation to perform daily tasks and duties.

What Qualifications You Will Need:

  • Bachelor's degree in Nursing or other healthcare-related field required.
  • Master's degree in healthcare leadership/management or other related field required.
  • Minimum five years of experience in Healthcare Leadership preferred.
  • Minimum three years of experience in Healthcare Leadership or Management preferred.
  • Lean experience or Six Sigma black or green certifications preferred.

If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a Director Patient Experience. Unlock your leadership potential with HCA Healthcare.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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