Member Service Representative Opener
7 days ago
Crunch Fitness is an industry-leading fitness company dedicated to providing a fun, inclusive and results-driven environment for individuals of all fitness levels. As one the largest and fastest-growing fitness brands in the world, Crunch offers a diverse range of cutting-edge Group Fitness classes, state-of-the-art equipment and knowledgeable fitness coaches available to help members achieve their fitness goals. At Crunch, we embrace a “no judgments” mantra and strive to create a supportive community where fitness meets entertainment.
Reports To: General Manager
Role:
The Member Services Representatives (MSR) are the first line of contact with members and guests and their role is to create a warm, kind, and welcoming environment. They are professional and genuinely enthusiastic about fitness and about serving others. The MSR understands the importance of creating a fantastic Member Experience and that the front desk is the epicenter of the gym.
Member Experience Responsibilities:
- Attitude:
A positive attitude starts with a smile and acknowledging every single member or guest. Even if you’re busy, a quick hello, goodbye or, “I’ll be with you in a moment” goes a long way. You can alse create a warm and welcoming environment by asking a member what they are working on in the gym today or asking them how their workout went as they exit. Making people feel like they are noticed and part of the Crunch family is one of the most important things that will impact a positive Member Experience and helps you to get to know our members on a more personal level.
- Enthusiasm:
Genuine enthusiasm plays a critical role in creating a positive Member Experience. It’s the difference between going through the motions and engaging with people in the moment with a sincere, positive attitude.
- Knowledge:
Knowledge is important because when members or guests have questions, they are looking for credible answers from informed team members. The MSR understands that the front desk is the epicenter of the gym where the Member Experience starts and ends. As such, it’s critical to have the ability to speak intelligently about our company, facilities, services, amenities and policies and to pocess the information you need to answer questions and manage member concerns.
Essential Responsibilities:
• One of the top responsibilities of an MSR is being proficient at registering guests, touring the gym using the Digital Toolkit, and enrolling new members. For example, if you tour 10 guests, you should be able to convert approximately 70%, or 7 new members. • Understand the membership types and promotions and possess the ability to present and sell approximately 60% Peak Results memberships, which is our highest value membership. Acceptable enrollment levels for Peak and Base memberships are approximately 20% each. For example, if you sell 10 memberships, at least 6 of those memberships should be Peak Results memberships with the other 4 memberships being either Peak or Base memberships. • Be proficient at booking the CrunchONE Kickoff for new members, which is the primary driver for Personal Training revenue in the Gym. For example, if you enroll 10 new members, you should book no less than 60%, or 6, CrunchONE Kickoffs. • Be proficient at enrolling new members and setting up their monthly dues using a checking account (ACH) with a secondary credit card back up. For example, if you enroll 10 members, you should set up no less than 60%, or 6 of those members to pay their monthly dues using a checking account, while obtaining a credit card as a backup method of payment and for gym retail purchases. • One of your top priorities as an MSR is to fix or update member accounts by checking in members and addressing any account issues or alerts and collecting any past due invoices. While addressing member accounts, attempt to get the monthly dues payment on a checking account (ACH) and secure a second form of payment in the form of a credit card for back up billing and retail purchases. • Answer phones in a courteous, helpful, and professional manner and be proficient at handling telephone inquiries from potential members by building value on what we offer at Crunch and scheduling an appointment for a gym tour. If you take 10 telephone inquiries, you should be able to schedule 70%, or 7 guests to take a tour. • Be proficient at communicating all facets of gym facilities, services and amenities and be able to explain them to any member or guest with our short “pitch presentations.”. • Be proficient at selling any retail item to a member or guest. • Participate in all team and zone cleaning activities to help keep the gym clean and report or record any gym equipment maintenance issues in the Maintenance Manual. • Always dress professionally, maintain a clean uniform with a name tag, and show up to work with a groomed, professional appearance. • Be willing to be part of a supportive team culture and attend all team meetings and huddles. • Participate in any outreach and community activities to help garner sales leads. • Be proficient at using the TMax system to activate any equipment in the R&R area for members who have access. • Check in all members and guests in accordance with company procedures. • Answer all member and guest questions and concerns in a timely and professional manner or contact your supervisor to help you if you don’t know the answers. • Be proficient at using the ABC Financial Ignite system to manage member accounts. • Be proficient at showing members how to download and activate the Crunch App and assigning their mobile number to the online barcode for member check-in. • Provide support for all members checking in for group fitness classes. • Execute all in-gym and online training requirements. • Follow all policies and procedures in the Employee Handbook. • Have a high standard of professionalism and always maintain our Crunch core values of “No judgments.”
Job Requirements:
• Strong customer service orientation with a desire to help others. • Maintains friendly and helpful attitude to all club staff, members, and guests. • Must be out-going, enthusiastic, coachable, and full of energy • Ability to work on a team and take coaching and direction from others. • Preferred customer service, sales, and/or hospitality experience.
Required Education and Experience:
• Experience in a service-oriented environment is desirable. • On-the-job training is provided. • CPR/AED certified or can complete within 30 days from hire. Crunch believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin or ancestry, sexual orientation, gender identity, gender expression, transgender status or any other basis protected by federal, state, or local law or ordinance or regulation.
-
Loan and Member Service Representative II
6 days ago
New York, United States Bethpage Full timeBethpage has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business, and they were all created with a unique cultural foundation. Expected salary range for this position is $52,223 - $70,502 annually. Responsibilities Include: Leadership Embrace a culture of...
-
Loan and Member Service Representative II
4 days ago
New York, United States Bethpage Full timeBethpage has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business, and they were all created with a unique cultural foundation. Expected salary range for this position is $58,500.00 to $62,866.00 annually. Responsibilities Include: Leadership Embrace a culture...
-
Member Services Representative
5 months ago
New York, United States Amida Care Full timeAmida Care, the largest Medicaid HIV Special Needs Plan in NY, delivers a uniquely effective care model that has become a true benchmark for innovation, engagement and member health outcomes. Our mission is to provide access to comprehensive care and coordinated services that facilitate positive health outcomes and general well-being for our members. This...
-
Global Member Services Representative
2 weeks ago
New York, New York, United States ASCAP Full timeAbout the JobThe ASCAP Global Member Services Representative provides exceptional customer service to members via telephone, email, and online account management system. This role ensures that writers, publishers, and internal partners receive the best possible experience.Key ResponsibilitiesProvide top-notch customer service to ASCAP's writer and publisher...
-
Member Services Representative
4 weeks ago
New York, United States Crunch Fitness Full timeBenefits: Employee discounts Flexible schedule Free uniforms Opportunity for advancement Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as they exit the...
-
Global Member Services Representative Position
2 weeks ago
New York, New York, United States ASCAP Full timeJob OverviewThe ASCAP Global Member Services Representative position is an exciting opportunity to provide exceptional customer service to the organization's members. As a key member of the Global Members Services department, you will be responsible for ensuring that ASCAP writers, publishers, and internal partners receive the best possible experience.Key...
-
Member Service Representative
6 days ago
New York, United States Municipal Credit Union Full timeAbout MCU:At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals....
-
Member Service Representative
4 weeks ago
New York, United States VillageCare Full timeMember Service Representative - Russian VillageCareMAX 112 Charles Street, New York, NY 10014 COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE! VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of communication...
-
Member Service Representative
4 weeks ago
New York, United States VillageCare Full timeMember Service Representative - Bilingual Polish (Hybrid) VillageCareMAX 112 Charles Street, New York, NY 10014 COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE! VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point...
-
Member Service Representative
7 days ago
New York, United States Village Center for Care, Inc. Full timeMember Service RepresentativeVillageCareMAX112 Charles Street, New York, NY 10014COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE!VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of communication for assisting...
-
Member Service Representative
7 days ago
New York, United States Village Center for Care, Inc. Full timeMember Service Representative - Bilingual Polish (Hybrid)VillageCareMAX112 Charles Street, New York, NY 10014COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE!VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of...
-
Member Service Representative
4 months ago
New York, United States VillageCare Full timeMember Service Representative VillageCareMAX 112 Charles Street, New York, NY 10014 COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE! VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of communication for...
-
Service Representative
4 weeks ago
New York, United States Sofive Full timeAbout SofiveSofive, the home of 5-a-side soccer; a new kind of soccer center. We make "the beautiful game" more available than ever before for soccer and fitness enthusiasts by providing easy access to the highest quality, 5-a-side, all-season soccer centers. We are a growing startup that is developing state-of-the-art soccer centers - modern sport complexes...
-
Member Service Representative
2 weeks ago
New Florence, Missouri, United States Sam's Club Full timeSales Position SummaryWe are seeking a highly motivated and customer-focused sales representative to join our team at Sam's Club. As a Sales Representative, you will be responsible for providing exceptional customer service and selling a variety of products and services to our members.The ideal candidate will have a passion for sales, excellent communication...
-
Customer Service Representative
2 weeks ago
New York, United States MANHATTAN CONSUMER SERVICES INC Full timeJob TitleA customer-focused opportunity is available at our Manhattan Consumer Services Inc. location.As a Customer Service Representative, you will be responsible for delivering exceptional service to our customers while working in a fast-paced environment.We are seeking motivated and self-directed team members with good interpersonal skills and a caring...
-
Member Service Representative
5 months ago
New York, United States VillageCare Full timeMember Service Representative VillageCareMAX 112 Charles Street, New York, NY 10014 COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE! VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of communication for...
-
Customer Service Representative
2 weeks ago
New York, New York, United States EZCORP Full timeAt EZCORP, we are looking for talented individuals to join our team as a Customer Service Representative.We offer a competitive salary of $18.50 per hour, with opportunities for advancement and career growth.In this role, you will be responsible for providing exceptional customer service, processing sales and loans, and performing opening and closing store...
-
Member Service Representative
4 months ago
New York, United States VillageCare Full timeMember Service Representative - Bilingual Tagalog or Vietnamese (Hybrid) VillageCareMAX 112 Charles Street, New York, NY 10014 COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE! VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as...
-
Member Service Representative
24 hours ago
New Martinsville, West Virginia, United States Bayer Heritage Federal Credit Union Full timeJob Summary">We are seeking a highly skilled Contact Center Representative to join our team at Bayer Heritage Federal Credit Union. As a key member of our service delivery team, you will be responsible for providing exceptional customer service to our members via phone.">Key Responsibilities:">Provide Quality Service Delivery: Answer inbound calls from...
-
Member Services Representative
8 months ago
New York, United States Metropolitan Jewish Health System Full timeThe challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life...