Global Member Services Representative

2 weeks ago


New York, New York, United States ASCAP Full time
About the Job

The ASCAP Global Member Services Representative provides exceptional customer service to members via telephone, email, and online account management system. This role ensures that writers, publishers, and internal partners receive the best possible experience.

Key Responsibilities
  • Provide top-notch customer service to ASCAP's writer and publisher members
  • Communicate effectively with individuals from within and outside the organization to resolve issues and answer questions
  • Escalate and resolve member issues by leveraging expert knowledge of ASCAP's business and communicating with other departments as needed

The anticipated salary range for this position is $50,000-$70,000 per year, depending on individual qualifications and performance.

This role requires a bachelor's degree, excellent administrative and communication skills, and the ability to clearly communicate complex issues.



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