Customer Service Manager

4 days ago


Portland, United States Firefly Childcare New Dorset LLC Full time
Benefits:
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Health insurance
  • Training & development
Customer Service Manager Job SummaryThe customer service manager is responsible for managing Production Technicians and monitoring their performance while still providing excellent service to the customer. In this role, you will schedule Production Technicians, resolve emergency issues, provide training for new employees, and handle service issues beyond Production Technicians capability. You will also be required to meet all customer and company expectations.Customer Service Manager Duties and Responsibilities
  • Recruit, hire and train new production technicians
  • Generate sales from production technicians to up-sell and cross-sell
  • Research strategies to further improve the customer experience
  • Schedule calendar for production technicians
  • Distribute work
  • Develop standards and procedures
  • Document customer service discussions and actions
  • Maintain accurate records and files of documentation
  • Provide sales goals and encouragement to achieve goals
  • Manage budget and expenses
  • Set and maintain all customer service procedures and policies
  • Record, organize, and file customer interactions and profile/account changes
  • Provide resources for quality customer service
  • Implement customer service strategies to improve quality of service
  • Address and resolve team and customer conflicts
  • Anticipate and resolve customer service issues
  • Maintain a professional workspace and workflow
  • Evaluate production technicians performance
Customer Service Manager Requirements and Qualifications
  • Excellent customer care and focus; ability to assess customers' needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to multitask, prioritize, and manage time efficiently
  • Encouraging to team and staff; able to mentor and lead
  • Excellent verbal and written communication skills
  • Self-motivated and self-directed
  • Comfortable in both a leadership and team-player role
  • Creative problem solver who thrives when presented with a challenge
  • Focused on customer service
  • High school degree or equivalent; Bachelor's degree in business administration, business, or related field preferred
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and handling phone systems
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.
  • Able to concentrate on multiple problems at once
  • Excellent time management and prioritization skills
  • Ability to answer phone, listen actively, relay information, and type basic information simultaneously
  • Customer-focused for a positive customer experience and resolution
#J-18808-Ljbffr

  • Portland, Tennessee, United States Sudden Service Full time

    About Our StoresWe operate over 50+ locations spread across Middle TN and Southern Kentucky, offering a wide range of products and services to our customers.Our stores are designed to provide a welcoming and convenient shopping experience, with a focus on quality products and excellent customer service.Job SummaryThe Assistant Manager (AM) is responsible for...


  • Portland, United States Market of Choice Full time

    Job SummaryWe are seeking a skilled Customer Service Manager to lead our front end department and provide exceptional service to our customers.The ideal candidate will have previous cashier and management experience, with a strong focus on customer satisfaction and team leadership. As a key member of our store team, you will be responsible for managing the...


  • Portland, Oregon, United States Christman Pool Service Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service and Logistics Coordinator to join our team at Christman Pool Service. This role is responsible for providing exceptional customer service, managing logistics, and ensuring that our customers receive the highest level of service.Key Responsibilities:Provide exceptional...


  • Portland, Oregon, United States Compass Group USA Full time

    Job Title: Customer Service ManagerCome work with Compass Group USA, a leader in the foodservice industry, as a Customer Service Manager. This role involves site visits and client retention. We are looking for someone to assist branches with grand openings, ensure compliance with local and national account standards, and develop action plans to improve sales...


  • Portland, Oregon, United States Christman Pool Service Full time

    We are looking for an experienced Operations and Customer Support Manager to join our team at Christman Pool Service. As a key member of our leadership team, you will oversee the entire service operations process, from initial customer contact to job completion. Your primary responsibilities will include managing the team of technicians, coordinating...


  • Portland, Tennessee, United States Sudden Service Full time

    Sudden Service offers a competitive salary of $12.50 per hour, with opportunities for advancement and professional growth.\About UsAt Sudden Service, we are committed to building lasting relationships by serving our community. Our mission is to provide a differentiated food and fuel experience that exceeds our guests' expectations.\Job DescriptionWe are...


  • Portland, Oregon, United States Compass Group USA Full time

    Job Summary: We are seeking a highly skilled Customer Service Manager to join our team. As a key member of our sales force, you will be responsible for site visits and client retention, ensuring that our clients receive the highest level of service possible.">About Compass Group: At Compass Group USA, we are committed to achieving leadership in the...


  • Portland, United States Providence Health & Service Full time

    Senior Customer Service Representative- HME Access- Portland, Oregon Schedule: Full Time, Day Shift, M-F (8:00 am to 5:00 pm) The Associate Customer Service Representative is the primary point for all Home Services Business Office and HME Access Serv Customer Service Representative, Customer Service, Medical Equipment, Representative, Retail, Healthcare


  • South Portland, Maine, United States Ace Handyman Services Full time

    Join Our TeamWe are seeking a highly motivated and organized Office Manager to join our team in Southern Maine. As an Office Manager, you will be responsible for managing the day-to-day operations of our local office, including customer service, scheduling, and administrative tasks.Key ResponsibilitiesProvide exceptional customer service to internal and...


  • Portland, United States Food Lion Grocery Full time

    1. Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers expectations .. Foster a positive and inclusive environment to associates .. Manage the Office/ Front End/ Service Cen Assistant Manager, Customer Service, Customer, Assistant, Manager, Associate, Retail, Grocery Learn More


  • Portland, United States Providence Health & Service Full time

    Job DescriptionSenior Customer Service Representative- HME Access- Portland, OregonSchedule: Full Time, Day Shift, M-F (8:00am to 5:00pm) The Associate Customer Service Representative is the primary point for all Home Services Business Office and HME Access Services staff to refer patient insurance change requests. The position's primary responsibility is to...


  • Portland, Oregon, United States Warrior Service Company LLC Full time

    The Warrior Service Company LLC is hiring a highly organized Service Coordination Manager to oversee the coordination of services for veterans and retail customers. In this role, you will be responsible for scheduling technicians, communicating with clients, and resolving any issues that may arise. As a Service Coordination Manager, you will need to have...


  • Portland, Oregon, United States Jackson Energy Full time

    Job Summary">We are seeking a highly motivated Customer Service Associate to join our team at Jackson Energy. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing cash handling, and maintaining a clean and organized store environment.">Key Responsibilities">">Greet every customer with a smile and...


  • Portland, Oregon, United States Christman Pool Service Full time

    Key ResponsibilitiesThe Pool Service Management Specialist will oversee the entire service operation, ensuring seamless coordination and efficient execution of tasks. The role involves:Scheduling and dispatching services to meet client needs, including pool openings, maintenance, repairs, and installations.Managing a team of technicians to optimize route...


  • Portland, Oregon, United States ABM Industries Full time

    OverviewThe ideal candidate will possess exceptional leadership skills, experience in managing teams, and a proven track record of delivering high-quality results. As a Customer Service Account Manager at ABM Industries, you will be responsible for overseeing client facilities and personnel, ensuring compliance with safety, quality, and regulatory...


  • Portland, Oregon, United States Warrior Service Company LLC Full time

    Job Description: We are seeking an experienced Customer Service Representative – Dispatch to join our team at Warrior Service Company LLC. This role requires excellent communication and organizational skills, as well as the ability to multitask and work in a fast-paced environment. The ideal candidate will have 2-3 years of experience in a similar role and...


  • South Portland, Maine, United States Hannaford Supermarkets Full time

    Job Overview: Hannaford Supermarkets seeks an experienced Customer Service Operations Manager to oversee the Front End operations and lead a team of customer service representatives. The ideal candidate will have a strong background in customer service, supervisory experience, and excellent communication skills.Estimated Salary: $65,000 - $85,000 per...


  • Portland, Oregon, United States Providence Health & Service Full time

    **Job Description:** As a Patient Services Specialist at Providence Health & Services, you will be the first point of contact for patients and visitors, ensuring they receive exceptional care and support throughout their journey.Responsibilities:Navigate multiple complex data systems to research and/or record patient information.Operate multi-line telephone...


  • Portland, Oregon, United States Providence Health & Service Full time

    Job OverviewAs a Senior Customer Service Representative, you will be the primary point of contact for all patient insurance change requests. Your responsibility is to ensure accuracy in insurance coverage on each order, supporting timely and successful completion of HME orders and proper billing.About UsProvidence Health & Services fosters a collaborative...


  • Portland, United States Dorman Products Full time

    Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering...