Customer Service Representative

19 hours ago

Livermore, United States DHL Supply Chain Remote Work Freelance Full time
DHL Supply Chain is Hiring

At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

We are currently looking forCustomer Service Representative to join our2nd shift Team

  • Position:Second (2nd ) Shift Customer Service Representative
  • Shift:Sunday-Thursday and Tuesday-Saturday 2p-1030p
  • Pay:$22.75per hour
  • Shift Differential $1.50 per hour
  • Geographical Pay: 3.00 per hour

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

  • Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
    • Maintain customer records and update account information.
    • Maintain financial accounts by processing customer adjustments.
    • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
    • Perform other duties as assigned.

WHAT WE OFFER:

    • Eligible for attendance bonuses
    • Paid Weekly
    • Overtime available based on customer volume
    • Excellent medical, dental, vision, and prescription
    • Paid Time Off available day one
    • 401(k) with a generous company match
    • Tuition reimbursement program

WHAT WE SEEK:

  • SAP experience preferred
    • Proficient in email communication
    • Looking for someone with a good attendance record
    • Able to prioritize and multi-task
    • Comfortable working with others
    • Open to learning new skills
    • Team player

It’s Official, DHL Supply Chain is certified as a Great Place to Work and a TOP EMPLOYER in the US. Learn about why our associates enjoy being #TogetherUnstoppable

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

  • Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.

Required Education and Experience:

  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

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