Customer Service Representative

3 weeks ago

Livermore, United States Collabera Full time
Description
  1. Home
  2. Search Jobs
  3. Job Description


Customer Service Representative

Contract: Livermore, California, US

Salary: $25.00 Per Hour

Job Code: 356223

End Date: 2024-12-22
Days Left: 19 days, 2 hours left

Apply

Responsibilities:
  • Communicate with up to 50 patients each day through phone calls and emails in a professional and courteous manner.
  • Handle a variety of inquiry categories including questions about patient statements, billing, and general questions.
  • Helps reconcile patient accounts to ensure correctness of patient statements. Has a working knowledge of Medicaid and Medicare programs and commercial insurances
  • Ability to interpret Explanations of Benefits or Remittance Advice (EOB or RA).
  • Able to explain a billing statement and methodology.
  • Maintains accurate and complete records concerning collection activity on all accounts according to company procedures.
  • Process requests quickly, accurately, and consistently with general supervision
  • Submit adjustment / refund requests if needed.
  • Keeps management informed of areas of concern and problems identified.
  • Assists in monthly closing by assuring all appropriate information is entered into the system.
  • Process credit card payments.
  • Monitors hardship applications.
  • Process correspondence, as assigned.
  • Performs other related duties as assigned.
  • Follows all HIPAA guidelines.

Qualification:
  • High school graduate or equivalent required
  • Strong verbal and written communication skills
  • Knowledge of Revenue Cycle Customer Billing
  • Excellent oral and written communication skills preferred
  • Detail oriented with a focus on exceptional customer service
  • Strong time management skills and ability to manage individual assignments
  • Ability to work in a team environment
  • Strong attention to detail
  • Requires the ability to work with and maintain confidential information

Preferred Qualification:
  • Secondary education or Medical Certification
  • Experience in the healthcare industry preferred
  • Knowledge of customer relationship management (CRM) tools and related analytics desired

Competencies:
  • Experience with MS Office - Word, Excel, PowerPoint required
  • Familiarity with performance metrics and ability to meet identified targets required
  • Strong customer service skills and professional demeanor required
  • Working knowledge of HIPAA and the Affordable Care Act;
  • Must have an aptitude for problem solving and staff coaching/training;
  • Must be able to communicate both written and orally in a business professional manner;
  • Must possess the ability to effectively present information in one-on-one and small group situations to customers and other employees
  • Must possess the ability to work in an environment of multiple concurrent tasks and constant interruptions
  • Analytical skills are required

Pay Range:

$20/hr to $25/hr

Job Requirement
  • Billing
  • Collection
  • Insurance
  • Patient
  • Calling
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Anwesha Mohapatra
  • anwesha.mohapatra@collabera.com

Apply NowLearn More

  • Customer Service Representative

    3 weeks ago

    Livermore, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half's client is looking for a Customer Service Representative in Livermore, Ca. This role primarily revolves around the customer service function in the industry, where you will be working onsite.Customer Service Representative Responsibilities Include:• Efficiently process customer credit applications and incoming...

  • Customer Service Representative

    1 month ago

    Livermore, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract for a Customer Service Representative position in Livermore, California. This role primarily revolves around the customer service function in the industry, where you will be working onsite. Customer Service Representative Responsibilities:• Efficiently process customer credit applications and...

  • Customer Service Representative

    4 weeks ago

    Livermore, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half's client is looking for a Customer Service Representative in Livermore, California. This role primarily revolves around the customer service function in the industry, where you will be working onsite.Customer Service Representative Responsibilities:• Efficiently process customer credit applications and incoming...

  • Customer Service Representative

    21 hours ago

    Livermore, California, United States Wal-Mart Stores , Inc. Full time

    **About the Role:**We are seeking a skilled Customer Service Representative to join our retail team in LIVERMORE, CA. As a Customer Service Representative, you will play a critical role in delivering an exceptional shopping experience for our customers.**Salary Range:** $19.00 - $26.00 per hourOur team members enjoy a competitive hourly wage, as well as...

  • Customer Service Representative

    2 weeks ago

    Livermore, United States TEKsystems Full time

    Job Title: Customer Service Representative Job Description: As a Customer Service Representative, you will be the front line of our customer interactions, ensuring timely coordination with our Dispatch and Scheduling teams to meet customer orders while maintaining high satisfaction levels. Your primary responsibilities include: + Handling inbound calls...

  • Customer Service Representative

    3 days ago

    Livermore, California, United States The Plus Group Full time

    Job OverviewWe are seeking a highly motivated Customer Service Representative to join our team at The Plus Group. This is an on-site position with the possibility of becoming a permanent hire.The ideal candidate will have excellent communication skills, both verbal and written, and be able to effectively engage with customers to provide top-notch service.The...

  • Customer Service Representative

    2 days ago

    Livermore, California, United States GRNN CO Full time

    Job DescriptionWe are seeking a highly motivated Customer Service Representative to join our team at GRNN CO. In this role, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving any issues that may arise.Key ResponsibilitiesResponding to customer calls, emails, and in-person inquiriesProviding...

  • Customer Service Representative

    3 days ago

    Livermore, California, United States The Plus Group Full time

    As a Customer Service Representative at The Plus Group, you will be the first point of contact for our members, providing exceptional service and support via phone. Your excellent communication skills and ability to handle high volumes of calls will ensure that our members receive a positive experience.This role is perfect for those who enjoy working in a...

  • Customer Service Representative

    4 weeks ago

    Livermore, United States TEKsystems Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeJob Description:As a Customer Service Representative, you will be the front line of our customer interactions, ensuring timely coordination with our Dispatch and Scheduling teams to meet customer orders while maintaining high satisfaction levels. Your primary responsibilities...

  • Customer Service Representative

    2 weeks ago

    Livermore, United States Ultimate Staffing Full time

    Job Summary: We are looking for a friendly and customer-oriented Customer Service Representative to join our client's team. The successful candidate will handle customer inquiries, provide information about products and services, and resolve customer complaints. Temp-to-Hire Position Fully on-site in Livermore, CA. $24-26.00 Hourly Responsibilities: ...

  • Customer Service Representative

    3 days ago

    Livermore, California, United States Home Delivery Logistics Full time

    Job OverviewWe are seeking an experienced Customer Service Representative to join our team at Home Delivery Logistics. This role is ideal for individuals who enjoy working in a fast-paced environment and have excellent communication skills.The successful candidate will be responsible for managing independent owner/operator Contractors, dispatching and...

  • Customer Service Representative

    11 hours ago

    Livermore, California, United States FedEx Office Full time

    About FedEx OfficeFedEx Office is a leading provider of shipping, printing, and business services. Our team is dedicated to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers.Job SummaryWe are seeking a skilled Customer Service Representative to join our team at FedEx Office. As a key...

  • Customer Service Representative

    2 weeks ago

    Livermore, United States Ultimate Staffing Full time

    Job Summary: We are looking for a friendly and customer-oriented Customer Service Representative to join our client's team. The successful candidate will handle customer inquiries, provide information about products and services, and resolve customer complaints.Temp-to-Hire PositionFully on-site in Livermore, CA.$24-26.00 HourlyResponsibilities:Respond to...

  • Customer Service Representative

    2 weeks ago

    Livermore, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionJob Summary: We are looking for a friendly and customer-oriented Customer Service Representative to join our client's team. The successful candidate will handle customer inquiries, provide information about products and services, and resolve customer complaints.Temp-to-Hire PositionFully on-site in Livermore, CA.$24-26.00...

  • Customer Service Representative

    4 weeks ago

    Livermore, California, United States Peninsula Building Materials Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Peninsula Building Materials. This role is ideal for individuals who possess excellent communication skills and are passionate about delivering exceptional customer experiences.Key Responsibilities:Customer Interaction: Engage with customers in a friendly and professional...

  • Sales and Customer Service Representative

    10 hours ago

    Livermore, California, United States G-III LEATHER FASHIONS Full time

    Karl Lagerfeld Paris is expanding its sales team at the San Francisco Premium Outlets location in Livermore, CA. As a Sales and Customer Service Representative, you will play a critical role in driving our success by providing exceptional customer service and meeting personal sales targets.About UsWe're a leading retailer with a portfolio of iconic brands,...

  • Customer Service Representative

    1 week ago

    Livermore, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: Livermore, California, US Salary: $25.00 Per Hour Job Code: 356223 End Date: 2024-12-22 Days Left: 2 hours left Apply Responsibilities: Communicate with up to 50 patients each day through phone calls and emails in a professional and courteous manner. Handle a...

  • Customer Service Representative

    1 month ago

    Livermore, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: Livermore, California, US Salary: $25.00 Per Hour Job Code: 356223 End Date: 2024-12-22 Days Left: 28 days, 2 hours left Apply Responsibilities: Communicate with up to 50 patients each day through phone calls and emails in a professional and courteous manner. Handle...

  • Customer Service Representative

    2 weeks ago

    Livermore, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service RepresentativeContract: Livermore, California, USSalary: $25.00 Per HourJob Code: 356223End Date: 2024-12-22 Days Left: 17 days, 2 hours leftApplyResponsibilities: Communicate with up to 50 patients each day through phone calls and emails in a professional and courteous manner. Handle a...

  • Customer Experience Representative

    21 hours ago

    Livermore, California, United States Old Navy Full time

    About the PositionWe are seeking a Customer Experience Representative to join our team at Old Navy. As a Customer Experience Representative, you will be responsible for creating a positive and memorable shopping experience for our customers.Your Key ResponsibilitiesProvide exceptional customer service and respond to customer inquiriesProcess transactions...