Principal Process Coordinator

5 days ago

Richmond, United States Capital One Full time

The Enterprise Payments organization is at the core of how we move money at Capital One. We are a dynamic organization that manages our critical money movement rails (ACH, Check, Debit, Faster Payments, and Wires) as well as providing the oversight for our end-to-end payments strategy, operations, and risk management for all payment types across the Enterprise. With each day, we optimize how we work in a well-managed way, for both ourselves and our customers.

As a Process Coordinator within the Access Management team, you will collaborate with a team whose focus is to provide a high-quality, well-managed Bank Access service to the Enterprise while ensuring we maintain a strong risk posture to minimize our overall risk footprint.

Within Enterprise Payments, the team facilitates correspondent banking access with 20+ external domestic and international banks. A common day in this role will include reviewing/fulfilling intake requests. We are looking for a team member who will run day-to-day operations, manage email correspondence, pull reporting, and assist users with any login issues.

What would make you successful?
  • You enjoy working in a role that is fast-paced and tactical in nature
  • You have excellent customer service/relationship management skills
  • You enjoy working as both an individual and team contributor
  • You have excellent time management skills
  • You have great communication skills (written & verbal)
  • You are digitally curious, with a drive to learn more about technology
Job Responsibilities
  • Monitor queues and respond to requests to add/modify/remove System Access, in accordance with established procedures, and within defined Service Level Agreements
  • Monitor various intake channels (All Access, JIRA, Shared Mailboxes, etc.) and respond to inquiries within defined Service Level Agreements
  • Interact frequently with key stakeholders
  • Maintain a strong focus and perspective on risk to ensure Enterprise Payments and Capital One applications/systems are well-managed
  • Foster a culture of openness, collaboration, and continuous improvement
Basic Qualifications
  • High School Diploma, GED or Equivalent Certification
  • At least 2 years of experience in Operations or process management
Preferred Qualifications
  • Bachelor's Degree or Military experience
  • 2+ years of Enterprise Payments Operations experience
  • 2+ years of experience in Access Management
  • 2+ years of experience in Risk Management

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

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