Collections Associate

3 weeks ago


Lubbock, United States PROSPERITY BANK Full time
External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application.

Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.


POSITION PURPOSE

Responsible for reviewing all account holds placed under the regulation for Delayed Funds Availability.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Pull the daily reports of the holds placed for the prior business day.
  • Review each hold to make sure the hold is placed within the regulatory guidelines.
  • Make corrections if needed. This may include contacting the banking center to verify or discuss any changes.
  • Prepare a Notice of Delayed Availability if an exception hold was placed. Prepare these letters to be mailed same day.
  • Perform secondary reviews when needed.
  • This individual will monitor the Support-Reg CC email box and assist banking centers via telephone with any question regarding holds.
  • Main the monthly spreadsheet of each days holds and holds with errors.
  • Will cross-train with other department associates for other various duties as assigned.

QUALIFICATIONS

Education/Certification: High school graduate or equivalent.

Required Knowledge: General knowledge of Microsoft products.

EXPERIENCE REQUIRED: Prior banking or related experience preferred.

Skills/Abilities:

Positive, professional, and courteous interactions with banking center associates

Good organizational skills

Detail oriented


Hours: 8:00 AM - 4:30 PM.
40 hours per week.

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