Hallmark Department Manager

6 days ago

Manchester, United States THE PAPER STORE Full time

The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Department Managers are responsible for delivering world-class service, achieving sales goals, and maintaining company standards in a fun and fast-paced retail environment. The Department Manager reports directly to the Store Team Leader.

Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Their responsibilities also include building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team accountable for upholding The Paper Store mission statement, standards, and policies.

KEY RESPONSIBILITIES:
  • Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.
G.U.E.S.T. Service Approach
  • Greet: Welcome every customer warmly and with enthusiasm.
  • Understand: Customer needs through open-ended questions.
  • Explain: Product features and benefits in relation to customer needs with in-depth product knowledge.
  • Suggest: Additional items to build sales using effective selling techniques.
  • Thank: The customer sincerely and invite them to return.
  • Be a TPS Brand Ambassador.
  • Build customer loyalty by being friendly, attentive, and respectful.
  • Inspire and motivate the team with positive feedback and TPS recognition programs.
  • Contribute to a positive work environment by modeling ethical behavior and fostering open communication.
  • Maintain professional attire and appearance as per company dress code.
  • Make decisions with sound judgment in the best interest of the customer, team, and business.
  • Commit to training and development utilizing all available resources.
  • Cross-train in all departments to support leadership bench strength.
  • Train and coach associates on merchandising, operational tasks, and service standards.
  • Lead execution of company directives within appropriate time frames.
  • Develop strong relationships with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, and corporate partners.
  • Maintain awareness of current promotions and process them correctly at the POS.
  • Champion new product launches with expert knowledge.
  • Ensure marketing and promotion signage is current and correctly placed.
  • Act upon communication means (Smart Sheet, email, etc.) in a timely manner.
  • Perform ear piercings and provide a safe, sanitary experience (select locations).
  • Manage store opening and closing, sales floor oversight, break scheduling, etc.
  • Assist the Store Team Leader with strategies to drive sales and customer loyalty.
  • Complete tasks as directed by the Store Team Leader, Merchandiser, or District Manager.
  • Comply with all company policies and procedures.
JOB REQUIREMENTS:
  • Previous experience in specialty retail is preferred.
  • Ability to multitask while being attentive to customers.
  • Adaptability and leadership in change.
  • Proficient in Microsoft Office and POS Systems.
  • Mobility on the sales floor and/or stock room for extended periods.
  • Flexible schedule including nights, weekends, and holidays.
  • Teamwork and leadership capabilities.
  • Resourcefulness and initiative in problem-solving and team building.
  • Attention to detail while working autonomously.
  • Lift and mobilize up to 50 lbs. using appropriate safety techniques.
  • Willingness to travel for store openings and remodels.

The Paper Store is an equal opportunity employer considering all qualified applicants without regard to any classification protected by law.

Please be aware that any pay ranges displayed on The Paper Store's job postings accommodate a wide range of candidate experience, store sales volume, and geography.

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