Fitness Membership and Accounts Manager

7 days ago

Cleveland, United States Case Western Reserve University Full time $19
Salary Grade

Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $19.41 per hour. Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

Job Description

POSITION OBJECTIVE

Working with a high degree of independence, the Finance Manager is responsible for financial accounting and reporting services, analyzing variances and trending financial patterns, and collecting, verifying and reporting financial information for all University Fitness Centers’ locations. Responsible for membership accounts management, collections, accounts payable, month and year-end close, and the integration of facility management software with PeopleSoft. Responsible for all accounts payable services and serves as the key resource for payment and management of vendor and independent contractor contracts, as well as technical support with software and vendor systems. Responsible for financial, accounting, and other business policies. Works closely with the Senior Director in the strategic financial operations, analysis, and budgeting. Directly supervises the front-line, customer service management staff.

ESSENTIAL FUNCTIONS

  • Responsible for financial accounting and reporting services. Develop and implement strong internal controls and work standardization to collect, analyze, verify and report financial information and activity. Maintain financial systems, monitor and develop fiscal policies, compliance with campus protocols, budgeting, cash flow, cash deposits, fiscal interface with all departments, financial analysis including examination of potential growth opportunities and financial reporting to various stakeholders.
  • Responsible for month-end and year-end close and other reporting. Assist with preparing budgets and forecasting, reconcile monthly income and expense statements and provide summary to the Senior Director. Work closely with the Senior Director to provide recommendations for strategic analysis setting financial goals and objectives for each fiscal year. Responsible for the interface with PeopleSoft and reporting.
  • Manage and audit various types of memberships and guests, multiple locations and non-dues revenue including programs, services, and product sales. Compile, manage, analyze and report on sales and membership data. Manage member and guest databases, audit Point of Sales (POS) register sales, maintain up-to-date and accurate member account transactions, including credit card deductions, graduate student payments, payroll deductions, insurance payments, web-based transactions, and more. Responsible for processing refunds through our software systems and the university. Provide excellent customer service by responding to membership questions in person, by phone or email in a timely, efficient, and accurate manner.
  • Manage all aspects of accounts payable, including payment requests, reimbursement of non-travel expenses, purchase orders and requisitions, and PCard and DCard management. Initiate new vendor contracts, receive, process, verify, and reconcile invoices, track all payments, invoices and statements, reconcile processed payments by verifying balances and reports, maintain historical records, pay vendors and contractors, and prepare analysis of accounts and reports.
  • Oversee and provide administrative management of the front line, customer service staff. Coordinate with the Assistant Manager of Member & Guest Services and hold staff to a high degree of productivity while providing excellent customer service and accuracy. Attract, develop, and retain staff who uphold the mission and values of University Fitness Centers.

NONESSENTIAL FUNCTIONS

Perform other duties as assigned.

CONTACTS

Department: Daily contact with the Senior Director and other administrative staff. Regular contact with all members of the fitness center to maintain workflow, address concerns, and make adjustments.

University: Daily contact and interaction with university members and guests, as well as frequent collaboration with other university employees.

External: Represent University Fitness Centers to outside organizations and the community, as well as throughout the fitness industry. Work with outside vendors and contractors regularly.

SUPERVISORY RESPONSIBILITIES

Direct supervision of the Assistant Manager of Member & Guest Services.

QUALIFICATIONS

Education/Experience: High School education and 5 years of experience in customer service required, preferably in higher education or a nonprofit OR Bachelor’s degree and 1 year of experience.

REQUIRED SKILLS
  • Knowledge and understanding of accounting principles and financial analysis. Strong aptitude in math and well-developed reasoning skills required.
  • Excellent verbal, written, telephone, interpersonal, and customer service skills.
  • Strong organization skills; ability to multi-task, prioritize and give attention to detail.
  • Demonstrated ability to work as a team member and/or independently with minimum supervision.
  • Highly motivated, goal-oriented, self-starter continuously seeking to improve business processes.
  • Ability to work in a fast-paced, dynamic environment, and conform to shifting priorities, demands, and timeline.
  • Strong business ethics, high integrity, and strong professional standards.
  • Knowledge and skills in database software required.
WORKING CONDITIONS

The employee will be required to walk throughout the building and outdoors to other departments. The employee will perform repetitive motion using the computer. Ability to perform a variety of physical skills, including but not limited to; carrying, filing, pushing, pulling, reading, sorting, twisting, mopping, shoveling, walking, climbing, writing. Possible exposure to commercial cleaning products.

Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity, and Equal Opportunity.

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