Customer Experience Associate

3 weeks ago


Cleveland, Ohio, United States Planet Fitness Full time
Job Overview
Planet Fitness is seeking a motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests. Our ideal candidate is passionate about fitness, health, and wellness, and has a strong desire to make a positive impact in the lives of others.

Responsibilities
- Greet members, prospective members, and guests with a smile and provide a superior level of customer service.
- Handle all front desk related activities, including answering phones, checking members into the system, new member sign-ups, and conducting tours.
- Facilitate updates to member accounts and respond to questions and concerns in a timely and professional manner.

Requirements
- Customer service background preferred.
- Basic computer proficiency.
- Passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are musts.

Benefits
- Free black card membership.
- Mentorship opportunities.
- Ongoing leadership training.
- Full-time employee health insurance.

Our estimated salary for this position is $9-$11 per hour, depending on experience and qualifications.
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