Consumer Service Analyst

5 days ago

Tallahassee, United States The State of Florida Full time $33,760 - $51,385

This advertisement may be used to fill multiple vacancies up to six months.

Office of Student Financial Assistance Mission Statement: Office of Student Financial Assistance (OSFA) serves as a guarantor for the Federal Family Education Loan Program (FFELP) and the administrator of Florida's scholarship and grant programs. The OSFA mission is to facilitate higher education access and services by providing exemplary customer attention, comprehensive financial aid information, and convenient and efficient products.

Job Responsibilities
  • The title of this position is Consumer Services Analyst. Position # is 48003512.
  • This is a specialized clerical position, whose incumbent is responsible for providing extensive customer assistance services to participants in the programs administered by the Department’s Office of Student Financial Assistance.
  • Employees may be given an assessment quarterly to gauge their comprehension of the state and federal programs. A score of a 90% or higher will be required to receive a passing grade.
  • The employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions.
  • The employee must interact courteously with others.
  • The employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit.
  • Attendance is an essential function of this position.
  • This position is not approved for telework and must report to the location listed above.
Duties and Responsibilities
  • Receives, responds to and resolves customer inquiries and concerns received by telephone, mail, or in person.
  • Receives and logs incoming customer inquiries received by telephone, mail, or fax. Follows procedural guidelines to research customer questions and concerns using a variety of methods such as referring to manuals, consulting with specialists and/or querying online databases.
  • Reviews and resolves routine customer requests by investigating the issue to determine adjustments to data, corrections to operational errors, and answers to the questions. Follows up with the customer and/or participant through written correspondence or via telephone to communicate the problem solution.
  • Forwards non-routine customer requests to the appropriate internal group for resolution.
  • Analyzes and tracks customer contact statistics and provides summary reports to management.
  • Makes pre-claim and billing collection calls to borrowers and borrowers’ references.
  • Verifies paid-in-full accounts and requests verification letters to borrowers and schools. Assists with IRS tax offset procedures.
  • Updates borrower demographic records.
  • Performs other duties as assigned.
Knowledge, Skills, and Abilities
  • Knowledge of office procedures and practices.
  • Knowledge of the principles and techniques of effective communication.
  • Knowledge of the methods of data collection.
  • Ability to deal with the public in a tactful and courteous manner.
  • Ability to utilize problem-solving techniques.
  • Ability to plan, organize and coordinate work assignments.
  • Ability to understand and apply applicable rules, regulations, policies and procedures.
Minimum Qualifications
  • Up to one year of professional experience working with students.
  • Ability to communicate effectively including verbal and written communication.
Application Information & Requirements
  • Candidate Profile (application) must be complete in its entirety. Your packet may be held up at the final review step if you are missing the below items:
  • Work History (entered with the most recent/current listed first):
  • Include supervisor names and phone numbers including current place of employment.
  • If claiming Veteran’s Preference, candidate MUST attach supporting documentation (DD214).
Benefits
  • State Group Insurance coverage options
  • Retirement plan options, including employer contributions
  • Nine paid holidays and a Personal Holiday each year
  • Annual and Sick Leave Benefits
  • Student Loan Forgiveness Program (Eligibility required)
  • Tuition Fee Waivers (Accepted by major Florida colleges/universities)

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

  • Quality Assurance Analyst

    3 months ago

    Tallahassee, United States Abacus Service Corporation Full time

    Job Description; Job Description The Consultant's responsibilities include, but are not limited to, the following: a. Develop System Test Plans and conduct multi-week system test scenarios to verify proper operation of changes to scratch-off and on-line sales, activity, validation, billing, and inventory tracking processes. b. Assist with selection...

  • Data Analyst

    1 week ago

    Tallahassee, United States Legal Services of North Florida Full time

    Legal Services of North Florida has an opening for an DATA ANALYST in our Tallahassee location. Come work with an expanding organization of great people who do hard work to better the lives of low-income and vulnerable individuals in our communities. Work independently and as part of a team to support the executive leadership team and the functions of a...

  • Consumer Loan Sales Specialist

    5 months ago

    Tallahassee, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.    In the Role  Deliver results related to...

  • Applications Development Analyst

    5 months ago

    Tallahassee, United States Info Way Solutions Full time

    Hi Professionals, We are looking for an Applications Development Analyst (.Net) for our Client, Please go through the below Job Description and respond with your updated resume (if you are interested). Applications Development Analyst Tallahassee, FL Experience Required: • 3+ years experience as a technical team lead for database driven application...

  • Systems Analyst

    7 days ago

    Tallahassee, United States Compunnel Inc. Full time

    INTRODUCTIONGeneral Experience Expectations: The Systems Analyst is expected to have a strong foundation in IT systems design and development. They should possess analytical and problem-solving skills and be able to work independently and within a team. This role involves technical expertise and effective communication, especially when collaborating with...

  • Digital Forensic Analyst

    3 months ago

    Tallahassee, United States ViaPath Technologies Full time

    Digital Forensic AnalystJob Locations US-FL-TallahasseeID 2024-3192Category IntelligencePosition Type Regular Full-TimeOverviewViaPath is seeking a Digital Forensic Analyst. The analyst will provide direct forensic services to customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to...

  • Application System Analyst

    1 week ago

    Tallahassee, United States Insight Global Full time

    Job DescriptionJob DescriptionInsight Global is looking for an Applications System Analyst or ASA I for its local government client to join its Work Order Management team and sit onsite at the Development Services complex. The team supports the applications used by development services and environmental management departments. The development work is usually...

  • Application Development Analyst

    1 month ago

    Tallahassee, United States Tal Search Group, Inc. Full time

    Job Title: Applications Development AnalystLocation: Tallahassee, Florida Duration: 1 yr, plus extensionRate: W2 + CHPStart Date: December, 2024Minimum Qualifications of Candidate:The Department is seeking an Applications Development Analyst professional with the following minimum qualifications (these qualifications must be clearly stated on the resume and...

  • Data Analyst

    3 days ago

    Tallahassee, United States Lifescale Analytics Full time

    Who we are: Lifescale Analytics, a woman-owned small business (WBENC and WOSB certifications) provides specialized expertise in data and analytics. Formed in 2012, the Lifescale Analytics team has years of experience providing a spectrum of customized data management services and solutions including Data Management/Analytics, Big Data Solutions, Cloud...

  • Applications Development Analyst

    3 months ago

    Tallahassee, United States Lorven Technologies Full time

    Role: APPLICATIONS DEVELOPMENT ANALYST Location: 2415 North Monroe Street, Tallahassee, FL 32303- Onsite - 1st priority local consultants Primary Job Duties and Tasks The Office of Information Technology Services (OITS) is seeking multiple Application Developers (STC Applications Development Analyst (C. Advanced) positions. The activities these candidates...

  • Application Development Analyst

    4 months ago

    Tallahassee, United States Nextgen Information Services, Inc Full time

    Description of Services & Deliverables • FDLE requires the services of one Applications Development Analyst with technical knowledge and experience developing Alfresco content models and processes as well as managing and administering Alfresco platform software infrastructure. • Technical knowledge and experience utilizing Ephesoft Tranact for...

  • Senior IT Systems Analyst

    5 hours ago

    Tallahassee, Florida, United States KLC Inc Full time

    KLC Inc. is a leading consulting firm specializing in healthcare technology solutions. We are seeking an experienced Senior IT Systems Analyst to join our team.Job OverviewWe are looking for a highly skilled professional with expertise in implementing healthcare systems, clinic management software, and electronic health records. The ideal candidate will have...

  • Cybersecurity Analyst

    3 weeks ago

    Tallahassee, Florida, United States Maverc Technologies Full time

    We are seeking an experienced Cybersecurity Analyst to join our team at Maverc Technologies, a leading provider of cybersecurity and IT services to the Federal, State, and local Government, as well as the Intelligence Community. As a Cybersecurity Analyst, you will play a critical role in helping us keep the world's largest and most elite brands safer from...

  • Quality Assurance Analyst

    3 weeks ago

    Tallahassee, United States Randstad Full time

    About the RoleWe are seeking a skilled Quality Assurance Analyst with expertise in performance testing to join our team. As a Quality Assurance Analyst, you will be responsible for ensuring the high quality of software applications and interfaces by identifying and mitigating potential issues.Key ResponsibilitiesDevelop and execute test plans to validate the...

  • Information Technology Systems Analyst

    1 month ago

    Tallahassee, Florida, United States State of Florida Full time

    Are you an experienced Business Analyst looking for a new challenge? We are seeking a skilled IT professional to join our Application Development Team in Tallahassee, Florida.The successful candidate will have a solid understanding of data and technical judgment, with experience in writing detailed business requirements. This role involves working closely...

  • Service Porter

    2 months ago

    Tallahassee, United States Proctor Subaru Full time

    At the Proctor Dealerships, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Proctor Dealerships is absolutely critical to its success.Our promise is to keep delivering the same award winning service and value that our...

  • Public Service Liaison

    3 weeks ago

    Tallahassee, Florida, United States MyFlorida Full time

    About MyFloridaThe Florida Public Service Commission (FPSC) is dedicated to ensuring that the state's consumers receive essential services in a safe, reasonable, and reliable manner. Our regulatory authority encompasses rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service.

  • quality assurance analyst

    4 weeks ago

    Tallahassee, United States Randstad Full time

    quality assurance analyst. tallahassee , florida posted november 21, 2024 job details summary $50 - $55 per hour contract no requirements category computer and mathematical occupations reference1073003 job details job summary: Quality Assurance Analyst Understanding the application functionality and Non-Functional Requirements (NFRs)...

  • Operations Analyst

    1 week ago

    Tallahassee, United States The State of Florida Full time $25

    Location, Contact and Salary Information:LOCATION: Knight Building, 2737 Centerview Drive, Tallahassee, Florida 32399STARTING SALARY: $24.55 Hourly (Full-Time OPS - DJJ Operations Analyst)CONTACT PERSON: Brent Musgrove at (850) 717-2436 Description:Responsible for managing and coordinating events, ensuring they are successful and executed to the highest...

  • Operations Analyst

    1 week ago

    Tallahassee, United States The State of Florida Full time $25

    Location, Contact and Salary Information:LOCATION: Knight Building, 2737 Centerview Drive, Tallahassee, Florida 32399STARTING SALARY: $24.55 Hourly (Full-Time OPS - DJJ Operations Analyst)CONTACT PERSON: Brent Musgrove at (850) 717-2436 Description:Responsible for managing and coordinating events, ensuring they are successful and executed to the highest...