Quality Assurance Analyst

3 months ago

Tallahassee, United States Abacus Service Corporation Full time
Job Description; Job Description The Consultant's responsibilities include, but are not limited to, the following:
a. Develop System Test Plans and conduct multi-week system test scenarios to verify proper
operation of changes to scratch-off and on-line sales, activity, validation, billing, and inventory
tracking processes.
b. Assist with selection and integration of a test tracking/management tool.
c. Witness Vendor and/or conduct unit and integration level tests to verify enhancement
modifications and anomaly corrections to the system and document the results of these tests.
d. Researching Lottery gaming system incidents and anomalies and report findings to the
Information Resource Manager.
e. Track Lottery and Vendor defect reports to closure following Lottery and vendor configuration
management practices.
Prepare and submit Software Change Requests to provide system enhancements or correct
system deficiencies.
g. Review, comment and, follow-up via corrective action, the result of development
documentation analysis to include Requirement Specifications, Design Documents, User
Manuals and Gaming Planning documentation.
h. Assist users to define required software enhancements and communicate this information to
Lottery Vendor Management and Software Developers.
i. Work with the Information Resource Manager and Games Administration Managers to
develop testing schedules, train the Analysts on effective testing practices, and develop and
maintain defect reporting processes and issue escalation procedures.
j. Support development of Lottery Software Quality Assurance (SQA) Policies and Procedures.
k. Assist with training of project and SQA personnel in support of SQA tasks.
l. Provide direction to SQA Analysts on performance of SQA duties.
m. Assist in educating users on features and enhancements of Lottery vendor software products.
n. Performs related work as assigned.
o. Provide exceptional customer service to all internal and external customers Skill set info Extensive experience in systems development, testing and/or business experience.
Ability to exercise independent judgment.
b. Knowledge of Lottery Systems Preferred.
c. Knowledge of ticketing and bug tracking systems.
d. With assistance from the Information Resource Manager, ability to clearly communicate
system capabilities and limitations to users and department directors.
e. With assistance from the Information Resource Manager, ability to communicate Lottery
requirements, needs and direction to the Lottery gaming vendor(s).
f. Working knowledge of data processing principles and terminology.
g. Knowledge of word processing, spreadsheet, and electronic mail programs.
h. With assistance from senior personnel, ability to create detailed test scripts, document test
activity, and audit system reports to verify the integrity of system operation.
i. With assistance from senior personnel, ability to understand complex system processes and
communicate verbally and in writing with technical and non-technical personnel.
j. Ability to organize and prioritize tasks.
k. Ability to keep immediate supervisor informed of pertinent information relating to job
responsibilities. Education Bachelor's Degree in Computer Science, Information Systems, or similar, or equivalent work
experience. Certifications (if required) Documentation Required for submission For each proposed Candidate, at least three professional references that can substantiate the
capabilities of Candidate's skill sets and experience;
Resume Self-Certification Form for each proposed Candidate attached along with the ID Proof Work Hours It is expected that work will be conducted during the normal business hours of : AM (ET) to : PM
(ET), Monday through Friday (excluding state recognized holidays), or as arranged by the Contract
Manager.
This schedule allows for one () non-billable hour for lunch. Due to the sensitivity and urgency of these
projects, at the Lottery's sole discretion, the Contractor's Consultants may be required to provide services
outside of normal business hours, including weekends and holidays, that will be billed at the same hourly
rate as normal business hours. Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted Yes Remote work No Additional Notes if any The Contractor's Consultant(s) are expected to report to the Lottery Headquarters, located at
Client Drive, Tallahassee, FL , to perform services as described in this RFQ.

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