Assistant Customer Service Manager

4 weeks ago

Charleston, United States Harris Teeter Full time

Responsibilities:

  • Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office.
  • Assist the Department Manager with the overall direction, coordination, and evaluation of these departments.
  • Perform supervisory duties in accordance with company policies and standards.
  • Carry out floor monitor duties, interview and train associates, plan, assign, and direct work.
  • Assist in appraising performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
  • Ensure compliance with Customer Service Store Visit Audit and Loss Prevention Front End Audit.
  • Provide coaching/feedback to associates who are not in compliance with expectations.
  • Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.

Required Skills:

  • Supervisory Skills: Commitment to customer service; excellent communication and interpersonal skills; ability to manage multiple tasks and work under pressure.
  • Education and/or Experience: High school diploma or GED; or one to three years related experience; or equivalent combination of education and experience.
  • Personal Skills: Commitment to customer service; willingness to participate in training.
  • Language Skills: Ability to read and comprehend instructions and correspondence in English; ability to write simple correspondence.
  • Computer Skills: Knowledge of HT Internet software, email, inventory software, spreadsheet software, and word processing software.
  • Mathematical Skills: Ability to perform basic arithmetic and measurements.
  • Reasoning Ability: Ability to carry out instructions and deal with problems involving concrete variables.
  • Certificates, Licenses, Training: Complete company's training including orientation, customer service network, safety, and technical skills.

Physical Demands:

The associate is regularly required to stand, walk, use hands, reach with hands and arms, talk or hear, and taste or smell. The associate must regularly lift and/or move up to 25 pounds and occasionally up to 40 pounds.

Work Environment:

The associate may be exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and moderate noise levels.

  • Office Administration Manager

    2 weeks ago

    Charleston, West Virginia, United States Office Manager Full time

    Job OverviewThis role offers a unique opportunity for an ambitious professional to join our team as an Assistant Manager and take on key responsibilities in property management.Main Duties: Manage daily activities, including handling tenant inquiries and resolving issues efficiently.Maintain accurate records and communicate effectively with tenants, vendors,...

  • FT Assistant Manager Customer Service

    4 weeks ago

    Charleston, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 361569_external_USA-SC-Charleston Address: USA-SC-Charleston-2245 F Ashleycrossing Store Code: Store 00933 Front End (7216935) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • FT Assistant Manager Customer Service

    4 weeks ago

    Charleston, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 361569_external_USA-SC-Charleston Address: USA-SC-Charleston-2245 F Ashleycrossing Store Code: Store 00933 Front End (7216935) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • FT Assistant Manager Customer Service

    4 weeks ago

    Charleston, United States Food Lion Full time

    Qualifications• Ability to lead and manage a team• Excellent interpersonal, organizational, communication and customer service skills• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances• Ability and willingness to learn multiple tasks and technical requirements of the...

  • FT Assistant Manager Customer Service

    4 weeks ago

    Charleston, United States Food Lion Full time

    Qualifications• Ability to lead and manage a team• Excellent interpersonal, organizational, communication and customer service skills• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances• Ability and willingness to learn multiple tasks and technical requirements of the...

  • Customer Service Manager

    3 weeks ago

    Charleston, South Carolina, United States Better Collision Full time

    About the RoleBetter Collision is seeking a highly skilled Office Coordinator to join our team. As an Office Coordinator, you will be responsible for providing exceptional customer service and managing working relationships with customers and insurance companies. You will also provide administrative support for the Repair Facility Team.Key...

  • Customer Service Manager

    2 months ago

    North Charleston, United States Hobby Lobby Full time

    New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as front-end manager * Assist customers with returns * Manage registers * Assist customers as needed *...

  • Customer Service Manager

    1 week ago

    Charleston, United States SP Associates, Inc. Full time

    Job Title: Customer Service ManagerLocation: Charleston, SCPosition Overview:We are seeking a Customer Service Manager with 6-8 years of experience in customer service operations and 3-5 years in a management role. The ideal candidate will have deep knowledge of supply chain processes, logistics, and customer service strategies, with a focus on driving team...

  • Customer Service Manager

    1 week ago

    Charleston, United States SP Associates, Inc. Full time

    Job Title: Customer Service ManagerLocation: Charleston, SCPosition Overview:We are seeking a Customer Service Manager with 6-8 years of experience in customer service operations and 3-5 years in a management role. The ideal candidate will have deep knowledge of supply chain processes, logistics, and customer service strategies, with a focus on driving team...

  • Manager - Customer Service

    2 weeks ago

    Charleston, United States Food Lion Full time

    Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSESupport the management and duties of store operations to meet financial and sales goals. Build associate...

  • Manager - Customer Service

    2 weeks ago

    Charleston, United States Food Lion Full time

    Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSESupport the management and duties of store operations to meet financial and sales goals. Build associate...

  • FT Assistant Manager Customer Service

    4 weeks ago

    North Charleston, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • FT Assistant Manager Customer Service

    4 weeks ago

    North Charleston, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • FT Assistant Manager Customer Service

    4 weeks ago

    North Charleston, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 226246_external_USA-SC-North-Charleston Address: USA-SC-North Charleston-4400 Dorchester Rd Unit10 Store Code: Store 01444 Front End (7224007) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve...

  • FT Assistant Manager Customer Service

    4 weeks ago

    North Charleston, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 223632_external_USA-SC-North-Charleston Address: USA-SC-North Charleston-7550 Dorchester Rd Store Code: Store 00336 Front End (7208773) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more...

  • FT Assistant Manager Customer Service

    4 weeks ago

    North Charleston, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 341450_external_USA-SC-North-Charleston Address: USA-SC-North Charleston-1213 Remount Road Store Code: Store 00252 Front End (7208097) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than...

  • FT Assistant Manager Customer Service

    4 weeks ago

    North Charleston, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 226246_external_USA-SC-North-Charleston Address: USA-SC-North Charleston-4400 Dorchester Rd Unit10 Store Code: Store 01444 Front End (7224007) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve...

  • Customer Service Operations Manager

    2 weeks ago

    Charleston, West Virginia, United States Food Lion Full time

    Job Description:As a Customer Service Operations Manager at Food Lion, you will play a vital role in supporting the management and duties of store operations to meet financial and sales goals. Your primary responsibility will be to build associate and customer relations and promote a strong culture that aligns with our company's strategy.You will lead by...

  • Customer Service Operations Manager

    2 weeks ago

    Charleston, West Virginia, United States Food Lion Full time

    Job OverviewCandidates for this position will be responsible for overseeing the day-to-day operations of a retail store, ensuring that sales goals are met and customer satisfaction is maintained. As a key member of the management team, you will have the opportunity to lead and manage a team of associates, providing guidance and support to ensure the success...

  • Customer Service Manager

    2 days ago

    South Charleston, United States Coforge Full time

    Job Title: Customer Service Operation Manager Skills: Operation Sales Manager, Call Center, Contact Center, Team management, Training, Sales strategy, Quality assurance systemExperience: 8+ YrsJob Location: South Charleston, WVFTE/ OnsiteWe at Coforge are hiring Customer Service Operation Manager with the following skillset:Ability to create a healthy...