Customer Service Manager

2 days ago


Charleston, United States SP Associates, Inc. Full time

Job Title: Customer Service Manager

Location: Charleston, SC


Position Overview:

We are seeking a Customer Service Manager with 6-8 years of experience in customer service operations and 3-5 years in a management role. The ideal candidate will have deep knowledge of supply chain processes, logistics, and customer service strategies, with a focus on driving team performance and ensuring customer satisfaction. Experience in textile manufacturing and knowledge of SAP, MRP/ERP systems, and ISO standards are highly preferred.


Key Responsibilities:

  • Lead and motivate a performance-driven customer service team to meet business goals.
  • Manage customer service operations to ensure high-quality service and meet global/regional/local targets (Sales, Inventory, OTIF).
  • Deep knowledge of reverse logistics, order management, and customer service strategies.
  • Oversee inventory costing and transactions, driving improvements in inventory management.
  • Ensure customer satisfaction by understanding customer needs and addressing issues proactively.
  • Ensure compliance with EHS, ethics, and operational standards.


Key Requirements:

  • Bachelor’s degree in Supply Chain Management, Business Administration, or related field.
  • 6-8 years of customer service experience, with 3-5 years in a management role.
  • Strong communication and presentation skills.
  • Expertise in MRP/ERP, SAP knowledge preferred.
  • Experience with ISO 9000, TS16949, SOX, and logistics/transportation.
  • Textile manufacturing experience is a plus.


Key Competencies:

  • Decision making and adaptability
  • Situational influencing and organizational commitment
  • Achievement orientation and customer focus

If you have the experience and skills to manage a dynamic customer service team and drive operational excellence, we encourage you to apply



  • Charleston, United States SP Associates Full time

    Job Title: Customer Service Manager Location: Charleston, SC Position Overview: We are seeking a Customer Service Manager with 6-8 years of experience in customer service operations and 3-5 years in a management role. The ideal candidate will have deep knowledge of supply chain processes, logistics, and customer service strategies, with a focus on driving...


  • Charleston, West Virginia, United States Link Automotive Full time

    About Us:Link Automotive is a reputable organization dedicated to delivering outstanding service to our valued customers. As a Service Manager, you will play a vital role in maintaining our high standards of customer satisfaction and operational excellence.This is an excellent opportunity to join our team and contribute to our continued success. If you have...


  • Charleston, United States CAMC Health System Full time

    Job SummaryEnsure that quality customer service is delivered to every patient/customer and strive to increase customer service satisfaction ratings. Ensure adequate staffing to accommodate call volumes, and establish customer service goals, evaluate metrics, and determine ways to improve efficiency. Collaborate with other department managers to quickly...


  • Charleston, United States CAMC Health System Full time

    Job Summary Ensure that quality customer service is delivered to every patient/customer and strive to increase customer service satisfaction ratings. Ensure adequate staffing to accommodate call volumes, and establish customer service goals, evaluate metrics, and determine ways to improve efficiency. Collaborate with other department managers to quickly...


  • South Charleston, United States Coforge Full time

    Job Title: Customer Service Operation Manager Skills: Operation Sales Manager, Call Center, Contact Center, Team management, Training, Sales strategy, Quality assurance systemExperience: 8+ YrsJob Location: South Charleston, WVFTE/ OnsiteWe at Coforge are hiring Customer Service Operation Manager with the following skillset:Ability to create a healthy...


  • Charleston, West Virginia, United States Aaron's Full time

    **Job Description:**We are seeking a highly motivated and customer-centric individual to fill the position of Customer Service Associate Manager at Aaron's. As a key member of our sales team, you will be responsible for creating a welcoming and engaging shopping environment for our customers.Salary Information:The hiring range for this position is $12.25 to...


  • North Charleston, United States SpeeDee Oil Change and Auto Service Full time

    Please first watch this video about our company: Customer Service Teammate Responsible to establish and maintain good customer relations and to accurately complete paperwork required to track and service customers. Performs other duties not directly stated below, as instructed by either the Manager or Assistant Manager. Employment Qualifications Commitment...


  • North Charleston, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 223632 Address: USA-SC-North Charleston-7550 Dorchester Rd Store Code: Store 00336 Front End (7208773) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week...


  • Charleston, South Carolina, United States Hendrick Automotive Group Full time

    Job Summary:This role is responsible for providing exceptional customer service and administrative support to the sales department. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and maintain a high level of accuracy when recording customer interactions and producing reports.Key...


  • Charleston, West Virginia, United States U-Haul Full time

    Job Overview:We are seeking a friendly and motivated individual to join our U-Haul team as a Customer Service Representative. In this role, you will be the face of our exceptional service, assisting customers with their needs and ensuring they have a positive experience with our equipment. As part of our supportive team, you will work closely with colleagues...


  • Charleston, United States Brookfield Properties Full time

    In a call center type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or universal support needs. - Responsible for diagnosing customers needs and solving them in the Customer Service Representative, Customer Service, Representative, Retail, Property Management


  • Charleston, West Virginia, United States Enterprise Holdings Full time

    OverviewThe Customer Assistance Representative Sr provides exceptional customer service by assisting internal and external customers, primarily face-to-face, with their branch and rental needs. This role requires gaining knowledge through local training and hands-on experience to provide administrative support, serve customers, and act as a rental backup in...


  • Charleston, West Virginia, United States Maxwood Furniture Full time

    Job DescriptionWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our dynamic Customer Care team at Maxwood Furniture. As a key member of our team, you will be responsible for interacting with customers, responding to inquiries, resolving issues, and ensuring a positive experience with our products and services.The...


  • Charleston, United States WKS Full time

    Job DescriptionJob DescriptionWe are a recognized as one of the most influential consumer product management firms in New Jersey. Our dedicated commitment and keen efforts to create long-lasting relationships between our clients and their consumers are what separates us from the competition. Our clients have hired our team to help them execute their new...


  • Charleston, United States Brookfield Properties Full time

    Location Charleston - 997 Morrison Drive, Suite 402 Business We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property...


  • Charleston, United States Brookfield Properties Full time

    Location Charleston - 997 Morrison Drive, Suite 402 Business We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property...


  • Charleston, West Virginia, United States Burlington Full time

    Job Description:As a Retail Front End Supervisor at Burlington, you will be an integral part of the store leadership team. Your primary responsibilities include supervising all store functions and associates, maximizing sales results through training and coaching, promoting safety, and providing exceptional customer service. You will also cultivate a diverse...


  • Charleston, United States DW Executives Full time

    Job DescriptionJob DescriptionDW Executives is a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to hire a dynamic and creative entry-level Customer Account Manager to engage our consumer audience in acquisitions and existing accounts...


  • Charleston, United States Crash Champions Full time

    **Champions Do More** At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than...


  • Charleston, West Virginia, United States United Bank Full time

    Job OverviewThis Customer Service Specialist role is perfect for individuals who thrive in fast-paced environments and enjoy interacting with customers. The position involves performing daily branch and customer service duties, promoting business through quality customer service, and handling routine customer inquiries.Responsibilities:Cash Handling and...