Customer Service Manager
2 days ago
Job Title: Customer Service Manager
Location: Charleston, SC
Position Overview:
We are seeking a Customer Service Manager with 6-8 years of experience in customer service operations and 3-5 years in a management role. The ideal candidate will have deep knowledge of supply chain processes, logistics, and customer service strategies, with a focus on driving team performance and ensuring customer satisfaction. Experience in textile manufacturing and knowledge of SAP, MRP/ERP systems, and ISO standards are highly preferred.
Key Responsibilities:
- Lead and motivate a performance-driven customer service team to meet business goals.
- Manage customer service operations to ensure high-quality service and meet global/regional/local targets (Sales, Inventory, OTIF).
- Deep knowledge of reverse logistics, order management, and customer service strategies.
- Oversee inventory costing and transactions, driving improvements in inventory management.
- Ensure customer satisfaction by understanding customer needs and addressing issues proactively.
- Ensure compliance with EHS, ethics, and operational standards.
Key Requirements:
- Bachelor’s degree in Supply Chain Management, Business Administration, or related field.
- 6-8 years of customer service experience, with 3-5 years in a management role.
- Strong communication and presentation skills.
- Expertise in MRP/ERP, SAP knowledge preferred.
- Experience with ISO 9000, TS16949, SOX, and logistics/transportation.
- Textile manufacturing experience is a plus.
Key Competencies:
- Decision making and adaptability
- Situational influencing and organizational commitment
- Achievement orientation and customer focus
If you have the experience and skills to manage a dynamic customer service team and drive operational excellence, we encourage you to apply
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