Service Coordinator

3 weeks ago

Milwaukee, United States J. F. Ahern Co. Full time

Looking to join one of the best mechanical and fire protection contractors in the United States? Join our team Ahern has an exciting opportunity for a Service Coordinator located in Milwaukee, WI. We consistently rank as one of the top specialty contractors in Wisconsin, are in the top 15% of specialty contractors across the US, and have received several regional workplace excellence awards over the years for our outstanding commitment to our employees. Building our first-class reputation didn't happen by chance. It has developed since our inception in 1880 through our commitment to top-notch business practices, continuous improvement, and dedication to our number one asset: our employees. You owe it to yourself to find out what Ahern has to offer

How you will contribute:

This is a great opportunity to support the Operations Manager, Superintendents, and Field Staff. This role will be involved in a variety of activities supporting the Milwaukee Field Teams & Ahern’s customer base. You will be involved with scheduling, dispatching technicians, running weekly and monthly trending reports, forecasting labor, and maintaining and answering questions regarding Maintenance Contracts.

In this role, you will also spend a good portion of your time providing exceptional customer service to both internal (Field) & external customers. This will require excellent planning, organizational & communication skills. You will be an integral part of the team in dispatching field technicians to service calls throughout the week.

What you need to qualify:

As a Service Coordinator, you will exhibit strong attention and demonstrate exceptional customer service while taking incoming service calls, responding to customer requests including invoicing and billing questions, obtaining customer purchase orders, and scheduling field labor. The ideal candidate must be a self-starter with excellent decision-making, organizational, critical thinking, and communication skills. In addition, the ability to handle multiple tasks and be able to work well independently as well as with the team is required. Three to five years of prior experience in a customer service-related industry is required. An Associate’s degree in an applicable program is preferred. Prior experience working with Microsoft Office is required.

What's in it for you?

Ahern has a commitment to excellence that extends beyond our outstanding customer satisfaction ratings and numerous safety awards. The Company extends this commitment by passing a significant amount of profits back to employees through bonus programs, and generous 401K match. Ahern has a health benefits package that ranks in the top 20% of all plans nationally. Ahern also has a wellness program that was designed to keep employees and their families happy and healthy. Significant investment in employee training programs, advancement opportunities, educational assistance, and flexible/remote work schedules have helped Ahern stand out above others in the industry. Experience for yourself why Ahern has been voted the Best Place to Work

Ahern is an Affirmative Action / Equal Opportunity Employer and encourages veterans, women, minorities, and disabled individuals to apply.

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