Assistant Manager, Aftermarket Parts Sales

1 week ago

Fresno, United States Orw Usa Inc Full time

We are looking for gearheads to join our 4 Wheel Parts retail sales team

Job Summary:

As an Aftermarket Parts Sales Assistant Manager, you will play a pivotal role on our dynamic team by supporting the operations of the store, fostering a culture of excellent customer service, driving sales growth, and coaching store staff in a retail environment.

Responsibilities:

  • Serve as a subject matter expert by influencing and motivating sales staff to achieve daily sales targets, labor efficiency, and warranty performance metrics
  • Continually meet or exceed monthly targets in labor, merchandise, and warranty sales percentages
  • Drives sales by utilizing suggestive selling techniques and product knowledge to promote and sell additional parts and services
  • Mentor the sales staff by providing ongoing training on product knowledge, sales techniques, and customer service skills, while fostering a culture of continuous learning and improvement
  • Lead by example and ensure store staff are aware of and complying with company policies and procedures
  • Promote brand visibility and reputation by inspiring sale staff to promote brand products across store social media channels
  • Efficiently source parts by prioritizing customer value, and ensuring swift product turnaround and delivery times
  • Drive high customer satisfaction levels by promptly and effectively addressing customer issues
  • Maintain store layout and displays to create a positive and inviting shopping environment
  • Oversee accurate inventory levels through regular cycle counts
  • Coordinate inventory control through replenishment, organization, pricing accuracy, product selection, and availability
  • Ensure correct pricing, accuracy in service tickets, and thorough audits of the final invoice
  • Partner with the service manager to coordinate efforts and ensure alignment between service and sales
  • Empower sales staff to contribute to the overall success of the store
  • Assist in day-to-day operations in support of the store manager

Qualifications for Assistant Store Manager:

  • Experience in a retail environment and exposure to aftermarket sales, automotive parts, or related industries preferable
  • Knowledge of automotive parts and accessories, including features, specifications, and compatibility, to assist customers and guide sales staff effectively
  • Exposure to motivating and influencing sales staff to achieve sales and selling goals
  • Involvement in multitasking, prioritizing responsibilities, and managing time effectively to ensure smooth store operations
  • Experience in a team environment collaborating to achieve company goals and objectives
  • Proficiency in inventory management, including ordering, replenishing, pricing, and merchandising
  • Strong communication skills, both verbal and written, for effective interaction with customers, sales staff, and vendors
  • Ability to read and comprehend written instructions and work orders
  • Familiarity with operating computer software, parts database, and point-of-sales systems
  • Ability to lift up to 50 lbs., and team lift up to 100 lbs.
  • Must be able to work scheduled store hours at specific location

Work Environment:

  • Customer-facing position in retail store (answering phones, using computers, point of sale, escorting customers around showroom floor)
  • Occasionally interact with employees in the service department with concrete floors, industrial structure, vehicle lifts, workbenches/workstations, stationary and moving vehicles and other automotive workshop facility equipment.
  • May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions.
  • Includes working in various physical positions including standing, balancing, stooping, kneeling, reaching, and lifting.

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the organization's ongoing needs.

We are committed to working with and providing reasonable accommodation for individuals with disabilities. Please tell your recruiter if you need accommodation during the interview process.

Pay offered based on multiple individualized factors including retail location, job-related knowledge, skills, and experience. Pay ranges based on a 40-hour work week. The total compensation package also includes a commission plan.

TAP | 4WP is an EEO/AA - W/V/D/M and is proud of our diverse employee population. Employment offers include a requirement for successful completion of a background investigation, and pre-employment drug screening. We use E-Verify to determine employment eligibility for all new employees. E-Verify is a joint effort among employers, the U.S. Social Security Administration (SSA) and U.S. Department of Homeland Security (DHS).

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