Customer Service Management Trainee

5 days ago


Anaheim, United States Uline Full time $25 - $30

Pay from $25 to $30 per hour

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

A new career opportunity is calling Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don’t put your career on hold - apply for this unique opportunity now

Better together This position is on-site, and we are looking for people who share our passion.

Full-Time Hours: Tuesday - Friday 2:30 PM to 11 PM and Saturday 10:30 AM to 7 PM

Position Responsibilities
  • Master all aspects of customer service management through a comprehensive hands-on training program.
  • Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
  • Review department procedures and standards to identify areas for improvement.
Minimum Requirements
  • Bachelor’s degree.
  • Strong track record of customer-focused service, teamwork and attention to detail.
  • Prior leadership / management experience is a plus.
  • Bilingual (English / Spanish) preferred.
Benefits
  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
  • 401(k) with 6% employer match.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Bonus programs that include annual performance, sales goals and profit sharing.
Employee Perks
  • Best-in-class, clean, modern, air-conditioned facilities.
  • First-class fitness center and nearby walking path.
About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

EEO/AA Employer/Vet/Disabled



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