Customer Service and Office Manager

5 days ago

Anaheim, United States Tosi Snacks Full time

Job Title: Customer Service and Office Manager

Location: Anaheim, CA (Office-Based)

Compensation: $23/hour to start + Performance-Based Bonuses

Benefits: Medical, Dental and Vision available, Flexible Hours, Growth Potential


About Us:

At Tosi Snacks, we stay true to our people, planet, and products. People are the heart and soul of everything we do. We exist to nourish those who care for others with our simple, healthy, and clean snack offerings. Join an amazing team passionate about creating meaningful connections, supporting wellness, and building an innovative brand.


Job Summary:

We are seeking a dedicated and organized Customer Service and Office Manager to join our team. This role is a hybrid of customer service and administrative management, providing support to ensure smooth office operations, excellent customer interactions, and a welcoming workplace environment. The ideal candidate will be a proactive problem-solver with a keen attention to detail and the ability to manage multiple responsibilities efficiently.


Key Responsibilities:

Customer Service:

  • Answer incoming phone calls and direct them to the appropriate employee or department.
  • Assist with resolving customer service or order issues promptly and effectively.
  • Process customer orders. 
  • Direct email inquiries to the appropriate person/department. 
  • Maintain a thorough understanding of company systems, including Dear Systems, Shopify backend, and QuickBooks, to assist with customer service and operational tasks as needed.

Administrative Tasks:

  • Organize and manage order sheets daily, separating them by type and distributing them to applicable employees for digital matching.
  • Maintain an organized filing system for order sheets, sorted by type in binders and file cabinets.
  • Support team members with systems-related tasks and troubleshooting when necessary.

Office Management:

  • Maintain the physical office calendar, highlighting events, holidays, birthdays, and special occasions.
  • Decorate the office for holidays and celebrations, including birthdays for team members.
  • Keep the team up to date with important dates, announcements, and out-of-office notifications.

Event Coordination:

  • Coordinate Friday team lunches, employee birthdays and holiday celebrations:
  • Gather headcount and place orders in advance.
  • Pick up food when necessary and arrange it on the serving table with plates, napkins, and utensils.

Qualifications:

  • Previous experience in customer service and/or office management roles.
  • Proficiency in Dear Systems, Shopify backend, Google Drive and QuickBooks preferred.
  • Exceptional organizational skills and attention to detail.
  • Strong communication skills, both verbal and written.
  • Ability to multitask and prioritize tasks effectively in a dynamic environment.
  • A positive and proactive attitude with a commitment to creating a welcoming and efficient workplace.

Benefits:

  • Competitive salary
  • Opportunities for growth and development
  • Collaborative and supportive team environment


If you’re passionate about creating seamless operations and exceptional customer experiences, we’d love to hear from you. Apply now to join our team as a Customer Service and Office Manager Email your resume and cover letter to team@tosi.com 


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