Technology Support Specialist

4 weeks ago

Raleigh, United States Montessori School of Raleigh Full time
Status: Part-time, Non-Exempt
Classification: 12-month administrator
Reports to: Director of Information Technology
Location: In-person, Lead Mine Campus & Brier Creek Campus
Work Schedule: Mondays, Tuesdays and Wednesdays 8:30 a.m. - 4:30 p.m.

Position Summary:
The Montessori School of Raleigh (MSR) seeks a part-time Technology Support Specialist to begin immediately. Under the supervision of the Director of Information Technology, the Technology Support Specialist will serve as a member of the Technology Support Services team supporting end-user computing, digital tools, infrastructure, and A/V systems for a diverse community of technology users. Primary responsibilities include providing technical support via email, phone, or in-person; assisting with the management and support of Apple devices; onboarding/offboarding staff and student technology; and setting up A/V equipment for campus meetings and events.

Essential Responsibilities:
Technical Support
  • Monitor the IT ticketing system and respond to requests in a timely manner
  • Support staff and student laptops, desktops, iPads, and other related hardware
  • Troubleshoot computer hardware and software, including related equipment such as printers, A/V equipment, and other technology devices.
  • Perform basic computer repair and hardware replacement as needed.
  • Support the Director of Information Technology in resolving technical issues with Local Area Networks (LAN), wireless networks, and other infrastructure.
Asset Management
  • Prepare, inventory, install, maintain, update, and administer Apple systems, including laptops, desktops, and iPads.
  • Maintain accurate inventory records for computers, iPads, and other hardware.
  • Work with Director of Information Technology to manage technology orders, returns, repairs, and replacements.
  • Utilize mobile device management software (Mosyle) to manage and deploy policies, software, and updates to Apple devices.
  • Perform routine maintenance on staff and student devices (i.e. Summer maintenance, annual device refreshes)
  • Set up, troubleshoot, and maintain classroom and office A/V equipment such as AppleTVs, projectors, TVs, and other related AV equipment.
  • Perform basic printer maintenance in coordination with printer vendors.
User Onboarding & Offboarding
  • Provision accounts for new employees in collaboration with the Director of Information Technology and Office of Human Resources.
  • Ensure that new employee devices are configured and deployed as needed.
  • In collaboration with the Director of Information Technology, host technology training sessions for new hires.
  • Provision accounts for new students in collaboration with the Director of Information Technology and Office of Enrollment Management.
  • Ensure that new student devices are configured and deployed as needed.
  • Terminate employee accounts as directed by the Director of Information Technology and/or Office of Human Resources
  • Terminate student accounts as directed by the Director of Information Technology and Office of Enrollment Management.
  • Collect and inventory former employee or student devices as needed.
Other Responsibilities
  • Participate as a member of the School’s Technology Support Services team
  • Serve on school committees/task forces at the discretion of the Director of Information Technology.
  • Administrative duties such as carline duty
  • Other duties as assigned by the Head of School, Director of Information Technology, or Chief Operations Officer
Competencies:
The Technology Support Specialist should possess at minimum:
  • A bachelor’s degree and a minimum of two years of experience in a related field, or any appropriate combination of education and experience.
  • Strong analytical and problem-solving skills.
  • Experience working on a Help Desk that includes hardware repair, troubleshooting, and support of MacOS and iOS devices, peripherals, network infrastructure, and A/V equipment; preferably within a school environment.
  • Experience managing a mobile device management system (i.e. Mosyle)
  • Experience managing Google Workspace, M365, and other cloud systems.
  • Ability to work independently and manage multiple tasks/projects
  • Strong focus on customer service; communicating both verbally and in writing with employees, students, and vendors of various competencies
  • A commitment to the mission and core values of MSR which include “respect, integrity, community, and love of learning”.
Physical Requirements and Work Environment:
The Technology Support Specialist can expect to:
  • Work in a fast-paced environment
  • Work primarily in a traditional climate-controlled office environment spending extended periods at a desk and working on a computer
  • Regularly sit, talk, hear, and interact with staff and students
  • Occasionally lift up to 30 lbs.
  • Regularly use close and distance vision
  • Turn, bend, and reach
  • Occasional after-hours work may be required

It is the policy of The Montessori School of Raleigh to make employment decisions on the basis of qualifications for a specific job without regard to race, color, religion, sex, sexual orientation, marital status, national or ethnic origin, age, veteran status, or the presence of a disability, except where such is a bona fide occupational qualification. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference check with current employer (or most recent employer if not currently employed) and background investigation.

To apply
Please upload a cover letter and resume. No phone calls please.

About Raleigh-Durham
The Raleigh-Durham area is consistently ranked among the top places to live with strong job growth and a high quality of life. Top universities, a rich diversity of arts and cultural offerings, excellent health care, and lower than average housing costs, draw people in from all over the nation. Our mild climate and proximity to both beaches and mountains makes the Raleigh- Durham area an ideal place to live.

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