Managed Services
1 week ago
**THIS IS A NIGHT SHIFT POSITION FOR HOURS 11PM - 7:30AM**
Please do not apply if you are not willing to work these hours.
Overview: The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.
Department: Managed Services
Schedule
- Night Shift: 11pm - 7:30am
- Monday to Friday
Location: Raleigh, NC [Fully Remote]
Experience
- 2 years (minimum) in a technical support role
- Experience providing customer support
- Experience in 24x7x365 Managed Services preferred
- Experience using ITSM and Monitoring toolsets
Qualifications Education and Training
- High school diploma required; college degree strongly preferred
- Must be a U.S. Citizen *NO VISAS*
- Relevant entry-level certifications preferred:
- Google IT Support Professional
- CompTIA A+, Network+, Security+
- Microsoft MTA
- ITIL v4 Foundation
- Windows: 2 years (Required)
- Mac OS: 2 years (Preferred)
- Microsoft Teams: 2 years (Required)
- Microsoft 365: 2 years (Required)
Skills
- Highly analytical thinker and troubleshooter
- Detail oriented with excellent documentation and communication skills
- Self-motivated, passionate about technology, with the desire to learn new things
- Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS
- Foundational understanding of operating systems and servers, both physical and virtual.
- Experience working with active directory to perform basic tasks, such as user creation and password resets
Responsibilities
- Triage tickets per specified severity levels
- Refer/ escalate customer issues to the appropriate level of support, as needed
- Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
- Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems
- Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
- Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs)
- Perform account management services - User Account creates/disables/terminations/name changes, etc.
- Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
- Distribute scheduled reports to customers as required
- Supporting end-users by diagnosing and resolving computer hardware, network, and application issues
- Assist with cross-training of other team members, as needed
- Perform other tasks as assigned by management
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
-
Rental Car Operations Manager
4 weeks ago
Raleigh, North Carolina, United States Managed Labor Solutions Full timeAbout This OpportunityThis role is ideal for a results-driven professional with experience in managing teams and driving performance success. Managed Labor Solutions is seeking a skilled Site Manager for our location at the airport in the auto cleaning services industry.This is an excellent opportunity with advancement possibilities for demonstrated leaders...
-
Parking Service Manager
2 weeks ago
Raleigh, North Carolina, United States Evolution Parking & Guest Services Full timeJob Title: Valet Ramp CaptainEstimated Salary: $65,000 - $80,000 per year.Job Description:We are seeking a highly dedicated and results-driven Valet Ramp Captain to join our team at Evolution Parking & Guest Services. As a Valet Ramp Captain, you will be responsible for ensuring the highest level of customer satisfaction while safely and efficiently parking...
-
Office Manager
2 weeks ago
Raleigh, North Carolina, United States Ace Handyman Services Full timeAbout the RoleAce Handyman Services is a national leader in the home improvement and home repair services industry. We are seeking a skilled and motivated Office Manager to join our team and contribute to our success.Job Description:Facilitate customer interactions and educate them on our services and pricingCoordinate the schedule and material ordering for...
-
Customer Service Manager
6 days ago
Raleigh, North Carolina, United States Ace Handyman Services Greater Triangle & Johnston County Full timeWe are a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise.We are seeking an Office Manager to join our team at Ace Handyman Services Greater Triangle & Johnston County. As an Office Manager, you will be...
-
Luxury Parking and Guest Services Manager
2 days ago
Raleigh, North Carolina, United States Evolution Parking & Guest Services Full timeEvolution Parking & Guest Services is America's premier provider of specialized valet parking and front door services, exclusively serving hotels and resorts nationwide.We operate and manage the parking and front door services, as well as the exceptional team members who make it all possible at top hotels like the Waldorf Astoria, Renaissance, Hilton,...
-
Operations Manager
4 weeks ago
Raleigh, North Carolina, United States Healthcare Services Group, Inc. Full timeAbout the RoleWe are seeking a highly motivated Operations Manager to join our team at Healthcare Services Group, Inc.Job Summary:The Operations Manager will be responsible for managing multiple accounts in an assigned territory, ensuring compliance with policies and procedures, as well as federal and state requirements. The ideal candidate will have a...
-
Raleigh, North Carolina, United States Ace Handyman Services Greater Triangle & Johnston County Full timeA career with Ace Handyman Services Greater Triangle & Johnston County offers a challenging and rewarding opportunity for administrative professionals to leverage their customer service background and engaging personality.OverviewAce Handyman Services Greater Triangle & Johnston County is a national leader in the home improvement and home repair services...
-
Service Manager
7 months ago
Raleigh, United States HomeTeam Pest Defense Full timeOverview At HomeTeam , we put people first . We make sure at HomeTeam you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s ...
-
CAP Case Manager RN
6 days ago
Raleigh, North Carolina, United States RHA Health Services Full timeJob Description:This is a unique opportunity to make a meaningful difference in the lives of people we serve and support. As a CAP Case Manager RN, you will be responsible for coordinating services with RNs to ensure quality care for medically fragile children. Your role will involve developing person-centered plans and arranging necessary resources to...
-
Administrative Professional
5 hours ago
Raleigh, North Carolina, United States Ace Handyman Services Greater Triangle & Johnston County Full timeOverviewAce Handyman Services Greater Triangle & Johnston County is a national leader in home improvement and home repair services, committed to delivering exceptional customer experiences. We are seeking highly organized and detail-oriented professionals to serve as Office Managers, ensuring efficient daily operations and facilitating smooth customer...
-
Tailored Care Management- Care Manager
3 months ago
Raleigh, United States Hope Services Full timeWhy Hope Services? Hope Services, LLC is dedicated to providing and prioritizing only quality and effective behavioral health service delivery for children/adolescents and families experiencing mental health. In order to achieve this, our agency not only recruits and hires staff with experience and desire to work with our target consumer populations, but...
-
Service Excellence Professional
5 days ago
Raleigh, North Carolina, United States Elite Services Full timeAbout the RoleWe are seeking a highly organized and motivated individual to join our customer service team at Elite Services. As a member of our team, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity to grow your career and develop new skills in a dynamic and supportive work...
-
Customer Service Professional
2 weeks ago
Raleigh, North Carolina, United States Ace Handyman Services Full timeRole OverviewWe are seeking an experienced and highly organized Office Manager to join our team at Ace Handyman Services. As a key member of our staff, you will be responsible for facilitating customer interactions, managing daily schedules, and ensuring seamless operations.Key Responsibilities:Manage customer inquiries and provide expert advice on our...
-
Customer Service Representative
5 days ago
Raleigh, North Carolina, United States Elite Services Full timeAbout Elite ServicesWe are a rapidly growing company seeking enthusiastic and driven individuals to join our vibrant customer service team. As part of our exceptional team, you will have the opportunity to grow professionally while enjoying financial rewards and advancement opportunities based on performance.Our clients value high-energy and upbeat...
-
Service Configuration Manager
4 weeks ago
Raleigh, United States Astyra Corporation Full timeJob DescriptionJob DescriptionService Configuration Manager*This is a hybrid positionDescription:The Service Configuration Manager is essential in establishing, maintaining, and governing the Configuration Management Database CMDB in preparation for the implementation of the ServiceNow platform. This role ensures that the agency’s IT infrastructure...
-
Service Configuration Manager
3 weeks ago
Raleigh, United States Brooksource Full timeService Configuration Manager 6 month contract – going to be extended for 1-2 years (project duration)Hybrid - 1x a month onsite in Raleigh The contractor will develop, implement and oversee policies and procedures that uphold the integrity of the configuration management processes, aligning with industry best practices and required regulations to enhance...
-
Service Configuration Manager
1 month ago
Raleigh, United States System Soft Technologies Full timeJob Summary:We are looking for an energetic Service Configuration Manager join our team. In this role, you’ll work cross-functionally with business operations and to create and optimize workflow processes. Responsibilities:The Service Configuration Manager is essential in establishing, maintaining, and governing the Configuration Management Database(CMDB)...
-
Customer Service Coordinator
2 weeks ago
Raleigh, North Carolina, United States Ace Handyman Services Full timeOverviewAce Handyman Services is a national leader in the home improvement and home repair services industry, with a proven track record of delivering high-quality services to customers. As an Office Manager, you will play a key role in ensuring efficient and smooth daily operations.
-
IT Service Management Specialist
4 weeks ago
Raleigh, North Carolina, United States Local Government Federal Credit Union Full timeAbout the RoleLocal Government Federal Credit Union is seeking an IT Service Management Specialist to join our team. This role plays a crucial part in ensuring efficient and effective delivery of IT services. The successful candidate will be responsible for analyzing and improving IT service management processes, monitoring and reporting on IT service...
-
Service Configuration Manager
3 weeks ago
Raleigh, United States DataStaff, Inc. Full timeDataStaff, Inc is in need of a Service Configuration Manager for a long-term contract opportunity for one of our direct clients in the Raleigh, NC area.*This position is hybridJob Description:The Service Configuration Manager is essential in establishing, maintaining, and governing the Configuration Management Database(CMDB) in preparation for the...