Patient Assistance Specialist

2 weeks ago

Lynchburg, United States Johnson Health Center Full time
Job Details

Description

Essential Duties and Responsibilities:

  • Communicates with patients in a courteous and professional manner face to face and on the

telephone to ensure all interactions work towards a goal of patient satisfaction. Promotes a

positive approach in all interactions and assures patients have an excellent experience in

every exchange.

  • Has the ability to communicate professionally and efficiently to employees, patients, and

providers.

  • Promotes Team-based Care Model within Care Teams, and has the ability to communicate

and collaborate on patient issues and needs.

  • Navigate through patient charts and documents to find requested Information for patients and

external providers.

  • Schedule, reschedule, and cancel appointments in JHC electronic health record. Must be

knowledgeable of all scheduling components of each JHC department.

Administrative Duties

  • Attends and participates in staff and other JHC meetings as required and/or as requested

by Lead PAS or Associate Director of Patient Access (ADPA).

  • Involved in the JHC community as a member in a: committee, taskforce, leadership class,

and or volunteer.

  • Functions as Lead PAS in absence of Lead PAS.
  • Serves as mentor for new hires and can assist Lead/Trainer with orientation while ensuring

the completion of all necessary competency checklists.

  • SPAS may be assigned other administrative duties by ADPA as needed for projects.
  • Assists staff with completion of red folder documents/ TE’s/ actions promptly.
  • Assists patients with the completion of the Reduced Fee application process, clearly

understanding the process and following consistently.

  • Must be proficient with documentation in patient charts via actions, telephone encounters or

general/billing notes.

Competencies

  • Less than 2% insurance errors.
  • Meets goals while working in a face paced environment that requires the ability to multitask.
  • Must be proficient at typing quickly and accurately.
  • Compliant with PowerDMS and Relias deadlines.
  • Physical attendance is an essential element of the job and necessary to perform the essential

functions of the PAS positions.

  • Must be able to stay calm and follow outlined procedures in moments of patient related

crisis.

  • Performs other duties as assigned.

Other Functions

  • Employee will abide by the Code of Conduct as documented in the Corporate Compliance

Manual.

  • Must demonstrate a personal and professional commitment to Johnson Health Center and its

mission.

  • Treats all patients and staff with dignity and respect, mindful of the cultural differences of the

diverse population we serve.

  • Management may modify, add, or remove any job functions as necessary or as changing

organizational needs require.

JHC Core Values

Staff members must actively demonstrate dedication and commitment to the core values of JHC.

  • Respect – We value and respect each patient, their family, ourselves, and each other.

Every individual associated with Johnson Health Center will be treated with dignity and

respect. We value and respect people’s differences, show empathy to our patients, their

families and each other, and work collectively to build Johnson Health Center as a health

center and an employer of choice.

  • Integrity – We are committed to doing the right thing every time.

Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical

behavior. We are accountable for the decisions we make and the outcome of those decisions.

  • Excellence – We will pursue excellence each and every day in activities that foster,

teamwork, quality improvement, patient care, innovation, and efficiencies.

At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and

administrative teams are passionately committed to the highest quality of care for our

patients. We continually seek out ways to enhance the patient experience and promote an

environment of continuous quality improvement.

  • Innovation – We value creativity, flexibility, and continuous improvement efforts.

We are advocates and instruments of positive change, encouraging employees to engage in

responsible risk-taking and working to make a difference. Out of the box thinking enables us

to build on successes and learn from failures.

  • Teamwork – We understand that teamwork is the essence of our ability to succeed.

We work across functional boundaries, embracing diversity, for the good of the organization.

Our collaborative approach ensures a culture of participation, learning and respect and

serves to improve the quality of patient care. By focusing on a team-based approach, the

expertise of each Johnson Health Center employee is leveraged to optimize the patient

experience.

Qualifications

  • Have at least 1 year of previous Front Desk/ Call center experience
  • Must be computer literate and able to work independently with flexible working hours.
  • Excellent communication and listening skills.
  • Ability to perform well in team settings.
  • No more than 1 unexcused absences per quarter.
  • History of requesting time off with sufficient notice.
  • Must not have had any progressive discipline in the last year.
  • Must have received a successful rating on their most recent EPE.

Physical Demand And Working Environment

Fast paced office setting with travel to other offices often. Lifting and/or exerting force up to 25

pounds occasionally, with frequent moving of objects. Work requires speaking, sitting, bending,

walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities.

Extended hours of computer usage. OSHA low risk position.

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