Operations Analyst II

Overview:

The Florida Gaming Control Commission (“Commission”) is a five-member commission appointed by the Governor. Our mission is to preserve and protect the integrity of gaming activities through fair regulation, licensing, effective criminal investigation, and enforcement. The Commission is charged with investigating and enforcing Florida pari-mutuel and gaming statutes and rules.

This is a highly responsible position responsible for complex licensing work within the Division of Pari-Mutuel Wagering, Operations Unit.

The ideal candidate for this position must be productive under tight timeframes, balance multiple and competing priorities, and maintain goal-directed behavior; must interact courteously and professionally with others internally and externally and be able to meet expectations under stressful conditions; will have experience working alone and as part of a team in researching, gathering, comparing and analyzing information relating to assignments and projects. Those not able to work effectively in a deadline-oriented atmosphere should not apply.

The working hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday. Good attendance is essential for any individual in this position as the work involved occurs daily and is time sensitive. The individual in this position is expected to report to work daily and on time. Leave must be requested in advance except in emergency circumstances not under the control of the employee.

Position Duties and Responsibilities:

The duties are as follows:

• Reviews and processes pari-mutuel, cardroom, and slot machine occupational license applications initiated at the field offices or sent directly to Tallahassee.
• Takes appropriate action in the licensing database to facilitate the issuance of a license for eligible applicants.
• Accurately profiles each application in the licensing database within 24 hours of receipt.
• Identifies deficient applications and notifies applicant of errors and/or omissions within 30 days.
• Creates checklist to ensure all requirements have been met.
• Retrieves criminal history reports from the FDLE website; matches the criminal history with the application and determines whether further documentation is required from the applicant.
• Answers public inquiries regarding pari-mutuel, cardroom, and slot machine occupational licensing laws, rules and/or policies and procedures.
• Responds to customer inquiries via email, telephone, OnBase Escalation and Smart Sheet Correspondence process.
• Assists with scanning fingerprint cards for electronic submission to FDLE on an as-needed basis. Submits retained fingerprints to FDLE via Falcon.
• Research and request license and enforcement status information from other gaming jurisdictions for each slot application; reviews information to determine applicant eligibility.
• Assists with scanning and indexing documents into OnBase, the Commission's imaging system.
• Answers questions from the field staff and the public regarding pari-mutuel, cardroom, and slot machines occupational licensing laws, rules and/or policies and procedures.
• Performs special projects and other duties assigned by the Licensing Administrator or the Chief of Operations.

Required Knowledge, Skills, and Abilities:

• Knowledge of basic computer software to effectively utilize Microsoft Word, Outlook, Excel, and internet browser software programs and competency in the operation of standard desktop computers, printers, and optical scanners.
• Ability to develop, absorb, and retain general knowledge of gaming operations.
• Knowledge of general office methods and procedures, filing, telephone techniques, and office equipment, as well as English usage, spelling, grammar, and punctuation.
• Ability to work in a team environment, as well as a strong work ethic and self-motivation to work independently.

Minimum Qualifications:

• Six (6) years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering, or administrative work, of which 2 of the years of experience must be reviewing and/or researching licensure applications to determine eligibility for the approval of occupational or professional licenses.
• An associate degree can substitute for 2 of the required years of professional experience.
• A bachelor’s degree can substitute for 4 of the required years of professional experience.

Preferred Qualifications, not required:

• Preference will be given to individuals fluent in both English and Spanish.
• Preference will be given to individuals with experience in Versa Regulation and OnBase.

Where you will work:

This position is located in Tallahassee, Florida.

Applicant Note:

If you are the selected candidate for this position and hold a current license through the Florida Gaming Control Commission, you may be required to place your license in an inactive status.

Contact, if applicable:

Cyntoria.Harris@flgaming.gov

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The state offers a comprehensive compensation package for employees that features a highly competitive set of benefits including:

• Low premium health, dental, vision, life, and supplemental coverage options
• Paid personal time, which includes annual leave, sick leave, nine paid holidays, and one personal holiday
• Paid administrative leave for mentoring, volunteering, voting, and more
• Family planning support that includes adoption benefits and paid/unpaid leave options for family and medical responsibilities
• Retirement plans that include employer contributions (For more information, please click www.myfrs.com)
• Deferred compensation plans
• FREE basic life insurance plus additional options for you, your spouse, and your children
• Flexible Spending Accounts
• Tuition waivers that allow eligible employees to take up to six credit hours per semester, tuition-free at any state university or state college

Important Notices:

• The Florida Gaming Control Commission has employment restrictions for all commission employees referenced in sections 16.713 and 16.715, Florida Statutes.
• This position requires a security background check and/or drug screening as a condition of employment and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and/or State Issued Photo Identification to conduct this background check.

Applicants are required to apply online through the People First system by the closing date. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

Special Reminders:

• Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.
• We hire only U.S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.
• The Florida Gaming Control Commission is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

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