Hotel Front Desk

3 weeks ago


Joliet, United States Raymond Management Company Full time $17 - $18
Job Details

Description

Position: Guest Service Representative / Front Desk

Starting Salary Range: $17.00-$18.00/hour or more based on experience.

Wage Increases: New hires can earn wage increases at 30, 60, 90 days & 6 months.

Employment Type: Full Time

Shift: This candidate will learn all three shifts; however, the schedule will mainly be 3pm-11pm. Evenings and Weekends are required.

Application Deadline: December 1, 2024

Lee abajo para ver en español.

Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We’re looking for a Guest Service Representative to join our Front Desk team

We Offer

Team Culture: We work as a team and take pride in supporting each other every day

Training and Growth: We provide on-the-job training and support career growth within the company

Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits For All Teammates

Paid vacation, sick, bereavement, & jury duty

Holidays paid at time & ½ when worked

Travel with hotel room discounts

Teammate referral bonuses

Paid time off to volunteer in your community

Employee Assistance Program with mental health resources

Additional Benefits For Full-Time Teammates

Affordable health, dental, & vision plans for you and your family

Low-cost accident, critical illness, & hospital coverage

Flexible spending plans options

401(k) retirement plans with company contribution

What You’ll Do

Serve as the first point of contact for our guests, creating a positive and welcoming experience.

Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.

Handle guest requests, inquiries, and reservations with professionalism and attention to detail.

Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.

Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

We’re Looking For

A friendly, positive attitude with strong customer service skills.

Ability to multitask and work well in a fast-paced environment.

Strong communication skills and a professional approach to solving guest concerns.

Basic computer skills and the ability to stand for extended periods.

Prior hotel or customer service experience is a plus, but we are happy to train the right candidate

Apply Today

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing.

¿Te apasiona la hospitalidad y asegurarte de que cada huésped se sienta bienvenido y atendido? ¿Disfrutas trabajar en un entorno de equipo donde se valora la colaboración y el servicio al cliente? Estamos buscando un Representante de Servicio al Cliente para unirse a nuestro equipo de Recepción

Lo Que Ofrecemos

Cultura de equipo: Trabajamos en equipo y nos apoyamos mutuamente cada día.

Capacitación y crecimiento: Ofrecemos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa.

Reconocimiento a los empleados: Celebramos los logros y reconocemos el esfuerzo de nuestros compañeros de equipo.

Beneficios Para Todos Los Empleados

Vacaciones pagadas, días por enfermedad, duelo y jurado

Días festivos pagados a tiempo y medio cuando se trabajen

Descuentos en habitaciones de hotel al viajar

Bonos por referir nuevos empleados

Tiempo libre pagado para hacer voluntariado en tu comunidad

Programa de Asistencia al Empleado con recursos de salud mental

Beneficios Adicionales Para Empleados De Tiempo Completo

Planes de salud, dental y visión accesibless para ti y tu familia

Cobertura de bajo costo para accidentes, enfermedades críticas y hospitalización

Opciones de planes de gasto flexible

Planes de jubilación 401(k) con contribución de la empresa

Lo Que Harás

Ser el primer punto de contacto para nuestros huéspedes, creando una experiencia positiva y acogedora.

Recibir y asistir a los huéspedes durante el check-in y check-out, asegurando un servicio fluido con una actitud amigable.

Manejar solicitudes, consultas y reservaciones de los huéspedes con profesionalismo y atención al detalle.

Comunicarte con los equipos de Limpieza, Mantenimiento y Ventas para asegurar una operación sin problemas.

Gestionar las tareas diarias de recepción, incluyendo pagos, asignación de habitaciones y resolución de problemas.

Lo Que Buscamos

Una actitud amigable y positiva con sólidas habilidades de servicio al cliente.

Capacidad para realizar múltiples tareas y trabajar bien en un entorno rápido.

Habilidades de comunicación y un enfoque profesional para resolver problemas de los huéspedes.

Habilidades básicas de informática y capacidad para estar de pie por períodos prolongados.

Experiencia previa en hotel o servicio al cliente es una ventaja, pero estamos dispuestos a capacitar a la persona adecuada

Aplica hoy

Priorizamos una cultura centrada en el equipo, donde cada miembro es valorado, apoyado y empoderado para crear experiencias de alta calidad tanto para los compañeros como para los huéspedes. Si estás listo para formar parte de un equipo que se preocupa por su gente, aplica hoy Administramos un portafolio galardonado de hoteles Hilton y Marriott en los EE. UU. y esperamos darte la bienvenida.

En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.

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