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Transactions Specialist IV

4 weeks ago

Fort Worth, United States JPMorgan Chase Full time
Join the Disbursements Data Services & Check Print Support Processing team as the new Transactions Specialist IV

As a Data Services team member, you will handle time-sensitive client inquiries and analyze complex transactional data. Your role involves understanding transmission setups, performing root cause analysis, creating data queries, and effectively communicating with stakeholders. Your work ensures the smooth processing of check print, issuance, and reconciled files.

Job Responsibilities:

  • Research data transmission failures
  • Identify data errors within large datasets
  • Develop and maintain knowledge to support client inquiries across complex mainframe and web-based applications for all Disbursement products
  • Work overtime on client escalated inquiries when multiple payees are impacted
  • Meet service level agreements for internal business partner inquiries via email, chat, and case management applications
  • Respond to end-to-end processing inquiries involving client input data providers, internal check composition teams, document services, reconciliation, and couriers

Required Qualifications, Capabilities, and Skills:
  • Experience testing or setting up transmissions
  • Client service experience in responding to complex transmission and data inquiries
  • Ability to explain working knowledge of related experience or transferable skills
  • Excellent interpersonal and written/verbal communication skills with great attention to detail and accuracy
  • Intermediate/Advanced experience using Microsoft Office, including Outlook, Excel, and Word
  • A drive for excellence and the ability to multi-task to meet delivery timeframes
  • Strong problem-solving and issue resolution skills
  • Must possess strong analytical, organizational, and time management skills

Schedule: Monday - Friday, 8am - 5pm

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans