IT Service Desk Support Specialist Level 2

4 weeks ago

Springfield, United States Smith & Wesson Brands, Inc Full time

Since 1852 Smith & Wesson has empowered Americans with the freedom, equality, and security promised by the Declaration of Independence and guaranteed by the Bill of Rights. It is this sense of safety and security that frees us to pursue our goals and dreams, define our future, and fulfill the promise of America.

BENEFITS

  • Health, Dental & Vision
  • Prescription Drug Coverage
  • Employee Assistance Program
  • Group Life Insurance
  • Disability Insurance
  • Investment 401K Plan & Profit Sharing
  • Discounted Employee Stock Purchase Plan
  • Paid Vacation, Holidays & Winter Shutdown
  • Tuition Assistance Program
  • Employee Product Discounts
  • Service Awards

The IT Service Desk Support Specialist Level 2 role is to support and maintain intercompany technology equipment, software, and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading corporate hardware, software, and end user devices while ensuring its optimal performance. The candidate will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. They also participate in IT project planning, technology specifications, and working with vendors and other third-party partners. Patience and tact are essential, especially in the support of non-technical individuals. The ability to multitask in a busy environment and transfer accurate information to appropriate staff is critical to this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage and track inventory of hardware, including asset and software license management
  • Excellent verbal and written skills required
  • Must possess above average time management and organizational skills
  • Flexibility in work schedule is required, participation in an on-call rotation to ensure 24/7 operations of critical systems, and the ability to work weekends and holidays
  • Requires independent thinking, a methodical troubleshooting approach and a determination to overcome obstacles
  • Team player in a fast-paced, customer-focused service department
  • The ability to work with people in varied organizational relationships
  • Occasional travel is required as a part of this role
  • Other duties as assigned
  • Regular attendance (as defined in our policies) is required

QUALIFICATIONS:

  • Associates Degree preferably in Information Systems, Computer Science or equivalent experience required
  • 3-6 years' prior Help Desk Experience with troubleshooting, installing, and configuring desktop applications and hardware required
  • Prior experience with CAD/CAM software and CNC machines a plus
  • Experience in troubleshooting a wide variety of hardware and software

Competencies and Skills

  • Strong Customer Service Skills, supporting and interacting with end users is necessary
  • Knowledge of current office automation tools and hardware platforms is desirable
  • Self-motivated, able to work independently
  • Ability to adapt to corporate and manufacturing environments
  • Travel to other Smith & Wesson facilities will be required at least up to 50% during the relocation of Smith & Wesson's corporate headquarters to TN

LANGUAGE SKILLS:

Good command of the English language, demonstrating excellent verbal and written communication skills

COMPUTER SKILLS:

  • Proficiency in Microsoft Word, Excel, Outlook, SharePoint, PowerPoint preferred.

TRAINING REQUIREMENTS:

  • Complete all necessary training as required by assigned department and position
  • Participate in and follow all company initiatives

PHYSICAL DEMANDS:

Works in an office environment.

Able to sit and work at a computer keyboard for extended periods of time.

Able to lift and move up to 25 pounds occasionally.

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PERSONNEL PROTECTIVE EQUIPMENT:

  • Safety glasses with side shields and hearing protection is required when on factory floor.
  • The use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.
  • All employees are required to apply ergonomic principles to all job tasks.

WORK ENVIRONMENT:

  • Normal office environment conditions
  • Within the Smith & Wesson manufacturing facility, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting
  • Work environment is similar to most manufacturing operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting

  • IT Support Specialist

    7 days ago

    Springfield, United States Topre America Corporation Full time

    Job DescriptionJob DescriptionWe are seeking an experienced IT Support Specialist Level 2 to join our dynamic team. As an IT Support Specialist Level 2, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and...

  • IT Support Specialist

    3 days ago

    Springfield, United States Topre America Corporation Full time

    Job DescriptionJob DescriptionWe are seeking an experienced IT Support Specialist Level 2 to join our dynamic team. As an IT Support Specialist Level 2, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and...

  • Service Desk Operations Manager

    4 weeks ago

    Springfield, Virginia, United States Top Secret Clearance Jobs Full time

    About the OpportunityWe are seeking a highly skilled Senior Service Desk Specialist to join our team at V2X in Springfield, VA. As a member of our IT Enterprise Service desk team, you will be responsible for supporting our government customer's IT business and mission-focus enterprise systems.Job Summary:This is an onsite position requiring an active Top...

  • Axelon Services Corporation | Help Desk Specialist 2 MA

    1 week ago

    springfield, United States Axelon Services Corporation Full time

    Help Desk Specialist 2 7 months contract 100 % onsite from Springfield for first 4-5 weeks training, after potential to be onsite/remote hybrid. Make sure candidates are okay to work onsite. (hours are 7-7pm Mon-Friday). Skills: Role Characteristics: Possess strong written and oral communication skills Exhibits exceptional Customer Service soft...

  • Senior Service Desk Specialist

    1 month ago

    Springfield, United States V2X Full time

    Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients,...

  • Senior Service Desk Specialist

    1 month ago

    Springfield, United States Top Secret Clearance Jobs Full time

    About the job Senior Service Desk Specialist - active Top Secret clearance Top Secret Clearance Jobs is dedicated to helping those with the most exclusive security clearance find their next career opportunity and get interviews within 48 hours. OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital...

  • Front Desk Support Specialist

    3 days ago

    Springfield, Illinois, United States Bowlero Corporation Full time

    We're seeking a Front Desk Support Specialist to join our team at Bowlero Corporation! This is an exciting opportunity to work in a fast-paced, dynamic environment where no two days are ever the same.Your key tasks will include:Handling sales transactions and managing cash flowCoordinating with other teams to maintain smooth operationsProviding top-notch...

  • Technical Support Specialist

    2 weeks ago

    Springfield, Pennsylvania, United States webuyanycar USA Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at webuyanycar USA. This is an exciting opportunity to work with a leading car buying service that offers a fast, safe, and fair way to sell your car.About the Role:The Senior Service Desk Analyst reports directly to the Service Desk Manager and...

  • IT Service Desk Manager

    3 days ago

    Springfield, United States Silfex Full time

    Job DescriptionJob DescriptionFrom smartphones to solar panels, innovative technology is needed to create the devices we use every day. Silfex’s silicon components help make that technology a reality. At Silfex, we’re the leading provider of precision silicon components used to make and operate semiconductor tools, which enable the trillion-dollar global...

  • Front Desk Operations Specialist

    2 weeks ago

    Springfield, Illinois, United States Hilton Springfield Full time

    **Overview:** We're looking for a skilled Front Desk Operations Specialist to join our team at Hilton Springfield. As a Night Auditor, you will be responsible for managing front desk operations and ensuring the accuracy of financial records.**Estimated Salary:** $50,000 - $60,000 per year (based on location and experience)About the Position:The Front Desk...

  • Service Desk Specialist I

    4 days ago

    Springfield, United States INB National Association Full time

    Job DescriptionJob DescriptionDescription:Summary Troubleshoots and evaluates user problems related to desktop and laptop computer systems.?Assists with computer hardware and software installations where appropriate. Requirements:Key ResponsibilitiesFirst-line Technical Support: Provide first-line support to bank staff and customers for IT and system-related...

  • Senior Service Desk Analyst

    3 days ago

    Springfield, United States webuyanycar.com USA Full time

    Job DescriptionJob DescriptionCompany Description:webuyanycar.com® USA is a leading car buying service that offers a fast, safe, and fair way to sell your car. With a focus on providing a seamless and convenient experience, we offer free online valuations, hassle-free transactions, and fast payment on the spot. As a part of the Prosus company, we are backed...

  • Service Desk Operations Director

    3 hours ago

    Springfield, Virginia, United States Leidos Full time

    Leidos is seeking a dynamic Service Desk Manager to join our IT Service Desk team. This pivotal role involves overseeing the accuracy, timeliness, and documentation of tickets, interfacing daily with federal and contract leadership, establishing and maintaining a comprehensive knowledge base of processes, and providing exceptional support via exemplary...

  • Tier I Service Desk Agent

    3 months ago

    Springfield, United States Dunhill Professional Search & Government Solutions Full time

    TS/SCI Required Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and tracks and...

  • Front Desk Reception and Support

    2 days ago

    Springfield, United States Marshall's Specialty Services Full time

    Administrative Support Assistant RoleWe are a reputable HVAC company in Lane County, OR, dedicated to delivering high-quality services and exceptional customer experiences. As an Administrative Support Assistant, you will be an integral part of our team, working closely with colleagues to ensure smooth office operations and customer satisfaction.Your...

  • IT Support Specialist

    2 weeks ago

    Springfield, Illinois, United States Topre America Corporation Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our dynamic team. This role involves providing technical assistance and support related to computer systems, hardware, and software. The successful candidate will be responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing...

  • Caregiver Support Specialist

    3 weeks ago

    Springfield, Illinois, United States Ready 2 Serve Home Healthcare Full time

    We are seeking a qualified Caregiver Support Specialist to join our team at Ready 2 Serve Home Healthcare.The successful candidate will be responsible for providing one-on-one support to our clients, including assistance with daily tasks and activities.Key responsibilities include:Providing emotional support and companionship to clientsAssisting with light...

  • Technical Support Specialist

    2 weeks ago

    Springfield, Virginia, United States UPSLOPE ADVISORS, INC Full time

    At UPSLOPE ADVISORS, INC, we are seeking a highly skilled Technical Support Specialist to join our team. This role will provide crucial support to the Customer Care Support Center (CCSC) Desk Support and Management services for a local government agency.Responsibilities:Provide technical assistance and support to government clients and end-users via phone,...

  • Sr. User Support Specialist

    4 days ago

    Springfield, United States Contact Government Services, LLC Full time

    Sr. User Support Specialist Employment Type: Full Time, Entry/Mid-level Department: Information Technology CGS is seeking a User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic...

  • IT Geospatial Intelligence Specialist

    3 weeks ago

    Springfield, Virginia, United States IT Concepts Full time

    **Job Title:** IT Geospatial Intelligence SpecialistWe are seeking a highly skilled IT Geospatial Intelligence Specialist to join our team at IT Concepts in Springfield, VA. This role will involve working on complex embedded real-time systems and developing mission-critical software.**Key Responsibilities:Develop embedded software for real-time and near...