Technical Support Specialist

1 week ago


Springfield, Pennsylvania, United States webuyanycar USA Full time
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team at webuyanycar USA. This is an exciting opportunity to work with a leading car buying service that offers a fast, safe, and fair way to sell your car.

About the Role:
The Senior Service Desk Analyst reports directly to the Service Desk Manager and assists with the support of the company's infrastructure, networking, and technology administration. Responsibilities include serving as End User Support as well as providing second-level escalation support for the Service Desk as needed with a focus on supporting the technical execution of all service desk-related technologies.

Duties and Responsibilities:
  • Serve as a technical lead and assist with direction for all service desk-related technologies.
  • Act as escalation resource for service desk team members requests/incidents as well as act as a mentor for the Service Desk team.
  • Work on projects across all technology platforms, including Azure, Intune, Office 365, AAD and our service desk ticketing system
  • Work with the service desk manager to evaluate current processes, help find opportunities for automation/improvement and ensure process adherence by members of the Service Desk team.
  • Provision equipment for new locations, including but not limited to computers, security cameras, network equipment.
  • Maintain IT knowledge base for Service Desk/End users.
  • Create and document service requests, issues, problems, and changes. Provides hands-on troubleshooting/support as needed. Handle recurring business processes.
  • Research assignments, resolve problems, and teach colleagues about solutions.
  • Order and coordinate equipment and services for branch offices and facilitate equipment moves between locations, maintaining inventory. Lift and move computer equipment (up to 50 lbs.).
  • Maintain relationships and communication with vendors regarding orders and outages.
  • Collaboratively build and maintain knowledge base for IT support & develop standards.
  • Collaborate with stakeholders at all levels of the company to design, plan, deliver, revise, and troubleshoot solutions to business problems and challenges.
  • Identify needs for changes / projects and build requirements.
  • Assist colleagues with planning, troubleshooting, handling omissions, and thinking through potential impacts.


Requirements:
  • Bachelor's degree from an accredited university, preferred – not required.
  • At least five (5) years' experience demonstrating/using the following:
    1. Office 365, as an administrator and a user.
    2. PowerShell, automation tools, and scripting.
  • Azure
  • Windows 10 administration and networking
  • Intune MDM, imaging tools and software packaging


Earnings: $65,000 - $85,000 per annum.

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