Senior Director, Strategic Partnerships

1 week ago

Naperville, United States Oncourse Home Solutions Full time
Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.

We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment.

This role requires approximately 25% travel and meaningful presence in our Naperville, IL headquarters as needed. The location of this position can be various.

Position Summary

Reporting to the Senior Vice President of Strategic Partnerships & Expansion, the Senior Director, Strategic Partnerships is responsible for the overall growth and partnership strategy for Oncourse Home Solutions’ strategic book of business. This role involves leading cross-functional efforts, from marketing to field operations, to develop and execute strategies aimed at increasing customer base and revenue. It requires a general manager mindset, taking ownership of all aspects of account operations initiatives, including product and program launches, identifying new technical integrations, and managing partner meetings and expectations.

Responsibilities Include But Not Limited To

  • Establish key account strategies and identify value propositions for top utility and/or municipality partners with primary focus on driving customer and revenue growth while achieving partner objectives.
  • Create consensus internally and externally for creative solutions to increase market penetration in our partner markets through technology, marketing, and contact center capabilities.
  • Proactively identify opportunities for improvement and implement strategic initiatives to enhance overall partnership performance.
  • Bring partner insights and observations into Oncourse Home Solutions to develop new value-added services to build incremental revenue and stronger Partner relationships.
  • Know your partner's industry trends and translate them to sales differentiators across all B2B initiatives. Be a thought leader for our partners.
  • Analyze performance data to make informed decisions that contribute to the overall profitability of partnerships.
  • Oversees account contracts and works with internal stakeholders to ensure compliance with partner obligations and guarantees.
  • Influence and lead cross functionally to gauge customer satisfaction for each account, identifying needs, reporting, and documenting trends in effort enhance customer experience.
  • Serve as the primary point of contact in addressing customer complaints and escalations; working with Partner Success team to proactively drive efforts to mitigate impact and instituting a control process.
  • Develop and lead contact strategies for each of the key partners, establishing and maintaining key lines of communication.
  • Works with Business Development sales team, external advocates, and agencies to pursue, develop and secure new partners.

Experience And Qualifications Of The Role

  • Bachelor’s Degree in Business, Engineering, Finance, Economics, or related field.
  • 10+ years of Account Management, Strategy, Operations and/or General Management experience.
  • Consulting experience and/or start-up experience is a plus.
  • Proven track record of successfully developing and executing business strategies and evaluating/measuring impact.
  • Can operate independently - a confident problem solver and communicator who is comfortable influencing others, including C-level executives.
  • Strong business acumen, analytically driven, and detail-oriented.
  • Roll up your sleeves mentality.
  • Highly agile.

Computer Skills Needed To Perform This Job

  • Proficiency in Microsoft O365
  • Looker

Education

Bachelor’s degree

MBA Preferred But Not Required

Join our SUPER Team and Enjoy Amazing Benefits

  • Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
  • Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
  • 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
  • Defined Contribution Arrangement: 5.25% of employee annual income contributed to your retirement plan, yearly up to 7,875 dollars.
  • Generous Paid Time Off: Take the time you need to recharge and relax.
  • Education Assistance Program: Invest in your growth and development with our support.
  • FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
  • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
  • Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies

Communicate Effectively: Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Action Orientated: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Intellectual Horsepower: Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.

Leading with Influence: Managing direct and indirect relationships with productive influence not necessarily authority

Self Development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.

Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

  • Sales Director

    3 weeks ago

    Naperville, Illinois, United States Sunrise Senior Living Full time

    Company OverviewSunrise Senior Living has been a pioneer in senior care for over 30 years, dedicated to championing quality of life for all seniors. Our commitment to delivering high-quality care with a personal touch sets us apart from others in the industry.About This OpportunityWe are seeking a highly skilled Sales Director to join our team at one of our...

  • Senior Project Director

    5 months ago

    Naperville, United States ATI Restoration Full time

    Job Description Job Summary The Project Director position is responsible for managing and coordinating projects of all sizes and complexities through all phases of design, permitting and construction. Project Directors also provide leadership for site Project Managers by managing, coordinating, and developing ATI staff. Project Directors assume...

  • Senior Sales Lead

    3 weeks ago

    Naperville, Illinois, United States Sunrise Senior Living Full time

    About UsSunrise Senior Living is a leading provider of senior care services, dedicated to delivering high-quality care and promoting the well-being of our residents.We are seeking an experienced Sales Director to join our team. As a key member of our sales leadership, you will be responsible for building relationships with local referral sources and driving...

  • Senior Regional Maintenance Director

    4 months ago

    Naperville, United States Affinity Executive Search Full time

    Senior Regional Maintenance Director Location: Chicago suburbs (Full Relocation Assistance Provided) Industry: Fast moving consumer products manufacturing (FMCPG)About the Role: Step into a pivotal role with a globally renowned CPG manufacturer operating 67 facilities worldwide. We're searching for a Regional Director of Maintenance to quickly grow to a VP...

  • Director of Sales and Marketing

    2 months ago

    Naperville, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionFYZICAL Physical Therapy and Balance Centers, the fastest-growing healthcare franchise in the world, needs someone with your vision and creativity to fill our Director of Sales and Marketing position at our Naperville, IL, location!Here, you will be a valued member of a champion team capable of achieving next-level results....

  • Senior Living Care Director

    3 weeks ago

    Naperville, Illinois, United States Cedarhurst Senior Living Full time

    At Cedarhurst Senior Living, we are seeking a skilled and compassionate Regional Nurse Specialist to join our team. This is a full-time position that offers a competitive salary of $80,000 - $110,000 per year, depending on experience.Job DescriptionWe are looking for an experienced nurse who can provide high-quality care to our residents. The successful...

  • Senior Care Manager

    23 hours ago

    Naperville, Illinois, United States Sunrise Senior Living Full time

    About the RoleThis exciting opportunity offers a chance to make a real difference in the lives of seniors. As an LPN Medication Care Manager, you will be responsible for administering medications, conducting health updates, and participating in daily Cross Over meetings.You will work closely with the Resident Care Director to ensure the highest level of care...

  • Senior Care Specialist

    23 hours ago

    Naperville, Illinois, United States Sunrise Senior Living Full time

    We are seeking an experienced LPN to join our team as a Senior Care Specialist. In this role, you will be responsible for providing high-quality care and services to our residents in a safe and organized manner.About the RoleThis is an overnight position, working 11pm-7am. As a Senior Care Specialist, you will administer medication and treatments, review...

  • Senior Electrical Engineering Director

    3 weeks ago

    Naperville, Illinois, United States Endotronix, Inc Full time

    Job OverviewEndotronix, Inc. is a medical device company dedicated to transforming the treatment of heart failure. As the Senior Electrical Engineering Director, you will lead a team of electrical and RF engineers in creating next-generation hardware for our Cordella System.About the RoleThis full-time position based in Naperville, Illinois requires big...

  • Senior Living Healthcare Professional

    2 weeks ago

    Naperville, Illinois, United States Sunrise Senior Living Full time

    Job DescriptionSunrise Senior Living is a leading provider of senior care services, committed to delivering high-quality care with a personal touch. We are seeking a skilled Wellness Nurse to join our team and contribute to the well-being of our residents.About the RoleThe Wellness Nurse will be responsible for promoting the overall health and wellness of...

  • Sales Leadership Opportunity

    3 weeks ago

    Naperville, Illinois, United States Sunrise Senior Living Full time

    About the RoleAs a Sales Director at Sunrise Senior Living, you will play a pivotal role in building relationships and driving referrals to achieve sales success.This leadership position requires a deep understanding of local market conditions and potential referral sources, which will significantly impact lead generation.Responsibilities:Nurture existing...

  • Director of Maintenance

    4 months ago

    Naperville, United States Affinity Executive Search Full time

    Maintenance DirectorCompany Information Foods manufacturer with 78 locations worldwide is hiring for a Maintenance Director due to promotion Full comprehensive Relocation assistance will be providedResponsibilities: Develop and manage North American team of approximately 10 maintenance and reliability professionals through hiring, talent development and...

  • Strategic Cancer Care Director

    4 weeks ago

    Naperville, Illinois, United States Endeavor Health Full time

    Transformative Leadership OpportunityAt Endeavor Health, we are on a bold journey to redefine healthcare. Our commitment is unwavering - delivering accessible, high-quality, and comprehensive cancer care. As a dynamic and compassionate System Physician Executive (SPE) for our Cancer Institute (CI), you will be instrumental in driving strategic direction,...

  • Marketing Operations Director

    3 weeks ago

    Naperville, Illinois, United States American Water Resources LLC Full time

    About the RoleWe are seeking a seasoned Marketing Operations Director to join our growing team at American Water Resources LLC. This is an exciting opportunity for a highly motivated and experienced professional to lead our marketing operations efforts, drive business growth, and make a lasting impact on our organization.Key ResponsibilitiesManage and...

  • Strategic Financial Planning Senior Analyst

    4 months ago

    Naperville, United States Aldi Full time

    Job DescriptionOur National Finance & Administration Services department oversees the management of the critical resources and infrastructure that our people need to get the job done at every level. This service department is designed to make sure our retail divisions and executive leadership receive the support they need to run a successful operation....

  • Strategic Channel Marketing Director

    3 weeks ago

    Naperville, Illinois, United States Chervon North America Full time

    Job Summary:The Channel Marketing Manager – Power Tools, Retail Key Accounts is a strategic role responsible for driving profitable share growth across the served markets.This includes managing the development of channel penetration and harmonization strategies, which involve developing marketing, sales, and merchandising strategies within and across...

  • Care Manager for Senior Living Facilities

    3 weeks ago

    Naperville, Illinois, United States Sunrise Senior Living Full time

    About the JobSunrise Senior Living is a renowned provider of quality care services for seniors. As a Care Manager, you will play a vital role in delivering exceptional care and support to our residents.Job SummaryWe are seeking an experienced LPN/LVN or state/province specific licensed nurse credential holder to join our team as a Medication Care Manager at...

  • Senior Buyer

    1 month ago

    Naperville, United States Sterling Engineering Full time

    Title: Lead Buyer/ Senior Supply Chain LeaderLocation: Naperville, ILHire Type: Direct HireSalary: $110k-$125K yrlyMust have: Experience in manufacturingMisc: This role is 100% on-siteAre you ready to make a big impact in a fast-paced, international environment? As the Senior Supply Chain Leader – Lead Buyer, you’ll drive innovation, efficiency, and...

  • Senior Care Nurse

    3 weeks ago

    Naperville, Illinois, United States Sunrise Senior Living Full time

    About the Role: We are seeking a compassionate and skilled Nurse to join our team at Sunrise Senior Living. As a key member of our healthcare team, you will be responsible for providing high-quality care to our residents, ensuring their comfort, dignity, and well-being.Job Summary:Administer medication and treatments in a safe and organized mannerDocument...

  • Director of Product Management

    4 weeks ago

    Naperville, United States Sterling Engineering Full time

    Title: Director of Product Management Location: Near Naperville, 100% on-siteSalary: $160k-$170k w. 20% bonusDirect Hire About the opportunity: The Director of Product Management is a strategic leadership role based near Naperville, IL, focusing on overseeing New Product Development (NPD) projects to drive efficiency, innovation, and alignment with...