Front Office Supervisor

6 days ago


Washington, United States TPG Hotels & Resorts Full time $20 - $22

Job Overview

As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards.

What You'll Be Doing

Guest Services:
  • Greet and welcome guests in a friendly and professional manner.
  • Assist guests with check-in and check-out procedures.
  • Handle guest complaints and concerns, ensuring prompt resolution.
  • Coordinate with other hotel departments to fulfill guest requests and special arrangements.
Staff Supervision:
  • Train and supervise front desk agents and other front office staff in partnership with Front Office Manager.
  • Ensure staff adheres to dress code and grooming standards.
  • Address disciplinary issues as needed.
Problem Resolution:
  • Handle difficult or complex guest situations and escalate as necessary.
  • Ensure guest privacy and security protocols are followed.
  • Assist in Implementation of effective strategies to minimize guest complaints.
Training and Development:
  • Provide ongoing training to front office staff on guest service standards and procedures.
  • Foster a positive and collaborative work environment.
  • Assist in the onboarding and training of new employees.

What You Bring:

  • High school diploma or equivalent (a bachelor's degree in hospitality management or a related field is preferred).
  • Previous experience in a front desk or guest service role, with at least 1-2 years of supervisory experience.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Knowledge of hotel management software and reservation systems.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits:

Benefits for Full Time employees may include:

  • Health, Dental and Vision Insurances
  • Disability Insurances
  • Supplemental Life Insurances
  • Identity Theft Protection
  • Flexible Spending Accounts
  • 401(k) Retirement Plan
  • Paid Time Off, Vacation and Holidays
  • Employee Assistance Program
  • AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE

*Benefits vary by location*

Part-Time Benefits Also Available

EEO/VET/DISABLED



  • Washington, United States Remington Hotels Full time

    Job Description What you will be doing Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's roles and duties...

  • Front Desk Supervisor

    2 months ago


    Washington, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Front...


  • Washington, Virginia, United States The Inn at Little Washington Full time

    OverviewThe Inn at Little Washington is a world-renowned hotel and restaurant, offering a unique opportunity to join our exceptional team of professionals. Located in the foothills of the Blue Ridge mountains, we pride ourselves on providing unparalleled service and luxury accommodations. As a Night Auditor, you will play a crucial role in ensuring that...


  • Washington, Virginia, United States The Inn at Little Washington Full time

    Job TitleFront Desk SupervisorJob DescriptionThe Inn at Little Washington seeks a highly skilled and organized Front Desk Supervisor to oversee night operations, ensuring a seamless guest experience. This role requires excellent communication skills, the ability to multitask, and proficiency in Resortsuite and Tock software.ResponsibilitiesManage front desk...

  • Front Desk Supervisor

    2 months ago


    Washington, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Front...


  • Bothell, Washington, 98011, King County, WA, United States Residence Inn Bothell Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...


  • BOTHELL/Washington/US Residence Inn Bothell Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Supervisor

    5 months ago


    Washington, United States Hilton Garden Inn M Street DC Full time

    Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...


  • Washington, United States The Crescent Hotels Group Full time

    We are seeking a highly skilled and experienced Luxury Front Office Manager to join our team at The Ven at Embassy Row, Washington, D.C., a Tribute Portfolio Hotel.About the JobThe ideal candidate will have a minimum of two years' experience as a front desk supervisor or four years' experience in hotel front office work. They must be proficient in Windows,...

  • Front Desk Supervisor

    3 weeks ago


    Washington, United States Sage Restaurant Group Full time

    Front Desk Supervisor - Washington, District Of Columbia Sage Hospitality Group is looking to hire a Front Desk Supervisor to join us overseeing the Westin Washington City Center! A modern, luxury hotel in the heart of our nation’s history, The Westin Washington, D.C. City Center is a dynamic hotel in one of the world’s most iconic destinations: downtown...

  • Front Desk Supervisor

    3 weeks ago


    Washington, United States Sage Restaurant Group Full time

    Front Desk Supervisor Washington , District Of Columbia Apply Now Sage Hospitality Group is looking to hire an Front Desk Supervisor to join us overseeing the Westin Washington City Center! A modern, luxury hotel in the heart of our nation’s history, The Westin Washington, D.C. City Center is a dynamic hotel in one of the world’s most iconic...


  • Washington, Washington, D.C., United States Ben's Chili Bowl Full time

    Job Title: Front of House Supervisor\rDescription\rWe are seeking a highly motivated and organized Front of House Supervisor to join our team at Ben's Chili Bowl. As a key member of our management team, you will be responsible for overseeing the front-of-house operations, ensuring seamless service delivery, and maintaining high standards of quality and...

  • Front Office Manager

    4 weeks ago


    Washington, Washington, D.C., United States Remington Hotels Full time

    OverviewWe are seeking a highly skilled Front Office Manager to join our team at Remington Hotels in Washington, DC.Salary: $65,000 - $80,000 per yearJob DescriptionAs a Front Office Manager, you will be responsible for ensuring the smooth operation of our front office, including managing staff levels, supervising associates, and handling guest requests. You...

  • Front Desk Supervisor

    7 months ago


    Washington, United States Canopy by Hilton Full time

    Description We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our...

  • Front Desk Supervisor

    4 weeks ago


    Washington, United States Crescent Services Full time

    Key ResponsibilitiesWe are seeking a highly skilled Front Desk Supervisor to join our team at Crescent Services. As a key member of our operations team, you will be responsible for managing the Front Desk, supervising staff, and driving revenue growth.About the RoleThis is a fantastic opportunity for an experienced hospitality professional to take on a...


  • Washington, Washington, D.C., United States Comstock Companies Full time

    About the RoleThe Front Desk Supervisor is a key member of our team, responsible for managing the daily activities of our lobby and ensuring that our clients and guests receive top-notch service. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.


  • Washington, Washington, D.C., United States Emmy Squared Pizza Full time

    **About the Role**As a Front of House Supervisor at Emmy Squared Pizza, you will be responsible for ensuring guest satisfaction by interacting with guests and engaging in service recovery when issues arise. You will also ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.

  • Front Desk Supervisor

    2 weeks ago


    Washington, United States Concord Hospitality Full time

    Description We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...


  • Washington, Washington, D.C., United States Specialist Office Full time

    Job SummaryWe are seeking a highly skilled Medical Receptionist to join our team at Specialist Office in Washington, DC. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support.Responsibilities:Greet patients professionally, answer phone calls, and manage faxes, emails, and other forms...


  • Washington, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the hotel's front desk, providing exceptional service to guests and maximizing room revenue.Key Responsibilities:Assist the Front Desk Manager in overseeing daily operationsEnsure prompt and efficient check-in and check-out processesMaintain accurate records and...