Front Desk Supervisor
20 hours ago
Front Desk Supervisor Washington , District Of Columbia Apply Now Sage Hospitality Group is looking to hire an Front Desk Supervisor to join us overseeing the Westin Washington City Center A modern, luxury hotel in the heart of our nation’s history, The Westin Washington, D.C. City Center is a dynamic hotel in one of the world’s most iconic destinations: downtown Washington D.C. Our Hotel is just five blocks from the White House, a short walk to the Lincoln Memorial and Washington Memorial, and close to all the best restaurants and bars the city center has to offer. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. Join our team Job Overview Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone. Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience 1 or more full years employment experience in a related position with this company or other organization(s). Knowledge/Skills Requires understanding of all hotel front office procedures. Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Ability to communicate information and hotel services to management and guests. Second language may be required. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to communicate in person and on telephone frequently. Ability to read written communiqués, analyzing reports and seeing monochrome computer screen. Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence. Continuous standing 90% of time -communicating with guests. No climbing required. No driving required. Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited. Continuous standing -80% of shift. Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Health savings and flexible spending accounts Basic Life and AD&D insurance Eligible to participate in the Company’s 401(k) program with employer matching Employee Assistance Program Great discounts on Hotels, Restaurants, and much more Eligible to participate in the Employee Referral Bonus Program. Up to $500 per referral #J-18808-Ljbffr
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Front Desk Supervisor
1 month ago
Washington, United States Sonesta International Hotels Full timeJob Description Summary The Front Desk Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Front...
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Front Desk Supervisor
2 months ago
Washington, United States Sonesta International Hotels Full timeJob Description Summary The Front Desk Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Front...
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Front Desk Supervisor
6 months ago
Washington, United States Canopy by Hilton Full timeDescription We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our...
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Front Desk Supervisor
1 week ago
Washington, United States Crescent Services Full timeKey ResponsibilitiesWe are seeking a highly skilled Front Desk Supervisor to join our team at Crescent Services. As a key member of our operations team, you will be responsible for managing the Front Desk, supervising staff, and driving revenue growth.About the RoleThis is a fantastic opportunity for an experienced hospitality professional to take on a...
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Front Desk Supervisor
1 month ago
Washington, United States Rosewood Hotels and Resorts Full timeFront Desk Supervisor General Information Country/Region: United States of America Province/City: Washington, DC Location: Rosewood Washington D.C. Department: Rooms - Front Office Job Type: Full-time Permanent Job Description Competitive Benefits: - Free Parking (if available) - Medical, Dental, Vision Benefits - Competitive Pay Rates - 401k...
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Front Desk Supervisor
3 days ago
Port Washington, United States Concord Hospitality Full timeDescription We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...
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Front Desk Supervisor
18 hours ago
Washington, United States Aimbridge Hospitality Full timeJob Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3 years of...
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Front Desk Supervisor
5 months ago
Washington, United States Hilton Garden Inn M Street DC Full timeOverview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...
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Front Desk Supervisor
4 days ago
Washington, United States Concord Hospitality Full timeDescription We are hiring a Front Desk Supervisor! We are looking for associates and leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor, you are the one that brings this group to a cohesive team focused on providing our guests...
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Front Desk Supervisor
4 weeks ago
Washington, United States HYATT Hotels Full timeIf you're looking for a career with Hyatt, please click here to view job postings. Summary Description We are hiring a Front Desk Supervisor! We are looking for associates and leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor,...
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Washington, United States Concord Hospitality Full timeWe are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service...
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Front Desk Operations Manager
5 days ago
Washington, United States Sonesta International Hotels Full timeJob SummaryWe are seeking a skilled Front Desk Supervisor to join our team at Sonesta International Hotels. The successful candidate will be responsible for delivering exceptional guest service, managing front desk operations, and supervising a team of staff members.About the RoleThis is a dynamic and challenging role that requires strong communication and...
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Front Desk Agent
5 months ago
Washington, United States Viceroy Hotel Group Full timeCultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC! Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel...
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Front Desk Agent
8 months ago
Washington, United States Crestline Hotels & Resorts Full timeThe Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Front Desk, Agent
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Front Desk Supervisor
2 months ago
Port Washington, United States Concord Hospitality Full timeWe are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service...
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Front Desk Supervisor
2 weeks ago
Port Washington, United States Concord Hospitality Full timeWe are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service...
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Front Desk Team Lead
7 days ago
Washington, United States HYATT Hotels Full timeJob DescriptionWe are seeking a highly skilled Front Desk Supervisor to join our team at HYATT Hotels. This role is responsible for providing exceptional guest service, leading a team of front desk staff, and ensuring seamless check-in and check-out experiences for our guests.Key Responsibilities:Provide top-notch customer service to all guests.Check guests...
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Front Desk Agent
4 weeks ago
Washington, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Yours Truly [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...
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Front Desk Supervisor
2 months ago
Washington, United States The Madison Hotel Full timeAbout Us: This 356-room colonial inspired yet contemporary hotel draws visitors, families, and locals alike for meals and meetings, overnights and nightcaps, seeing the city and governing the country. Our guests take sanctuary from the hustle and bustle of the city in the sophisticated guestrooms and select suites with extra space to spread out and all the...
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Front Desk Receptionist
1 month ago
Washington, United States Noor Staffing Group Full timeExtremely nice non profit in midtown is seeking a front desk administrative professional. This is a front desk receptionist role, and you will be the face of the company and will be responsible for:Answering phonesWelcoming visitors, including trustees, employees and donors and register guests with building securityHelp IT processes such as resetting...
