Member Services Representative

4 days ago

Kansas City, United States United Fp Management Llc Full time

THE PLANET FITNESS MISSION
We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment-free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that's what you need. We need you, because face it, our planet wouldn't be the same without you. You belong

ORGANIZATION OVERVIEW
Title: Member Services Representative
Reports To: Club Manager
FLSA Classification: Non-Exempt

THE OPPORTUNITY
Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived United FP is dynamic, growing, and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over-the-top results A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls Club, then this may be your dream job

What You'll Be Doing
As a Member Services Representative, you are a high-energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create raving fans by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.

  • You'll impress new and existing members when you introduce them to our Black Card amenities. They're going to want these benefits
  • You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
  • Be a leader Be passionate, love what you do Have fun and invite members to do the same
  • Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
  • United FP offers competitive salaries, PF Black Card membership, and opportunities for growth.

What You'll Bring to the Table:

  • Birthdate that confirms you are a minimum of 18 years of age.
  • Passion for helping others.
  • Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50 lbs, reaching, climbing, balancing, kneeling, and handling potentially hazardous chemicals.
  • On-time dependability because you know people are counting on you.
  • High School diploma or GED equivalent.

Physical Demands:

  • Must be able to occasionally lift, push, or pull at least 50 lbs.
  • Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twist, or crouch.

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