Hotel Guest Experience Representative
1 day ago
About Us
Schulte Hospitality Group is a leader in the hospitality industry, offering a range of benefits to its employees. These include Work Today, Get Paid today, with Daily Pay, Free Telemedicine and Virtual Mental Health care access for All Associates starting day one, Multiple Health Insurance and Life Insurance options, 401k Plan + Company Match, Paid Time Off, Holiday Pay, Pet Insurance, Employee Assistance Program and Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more.
We are seeking a dynamic Guest Service Representative to join our team. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, responding to their needs and resolving any issues that may arise.
Responsibilities
- Greet guests as they arrive, focusing on personal recognition
- Review arrival lists daily and assist in preparing and assembling welcome amenities
- Escort VIPs to room and check them in prior to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Count bank at beginning and end of shift and ensure that all cash drops are done in accordance to with proper cash handling procedures
- Keep front desk area clean and organized
- Assist with lobby activation as needed
- Utilize proper procedures when handling guest PPI data
- Follow checklist when going through check in or check out with guest
- Retrieve necessary identification documents and form of payment upon arrival
- Attend to guest needs and inquiries
Requirements
The ideal candidate should have a minimum of one (1) year in Front Desk Operations, in-depth knowledge of hotel Front Desk operations and a minimum of High School education. They should possess basic computer skills, ability to communicate effectively verbally and in writing, ability to exceed expectations of guests and team members and excellent time management skills.
Salary Information
The estimated salary for this position is between $35,000 - $45,000 per year, depending on location and experience.
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