Operations Manager

5 days ago

West Covina, United States The Contractor Consultants Full time
Make a Difference Every Day: Join Our Team as Operations Manager

Job Title: Operations Manager

Company Name: Allied Restoration Services Inc

Pay Range: Competitive annual salary with bonus potential`

Location: West Covina, CA

Job Overview

As Operations Manager, you'll lead and mentor our team of Superintendents, ensuring they excel in delivering a positive and memorable restoration experience. You will oversee operations, job costing, and training while working closely with other leaders to enhance processes and maintain our high standards. Your role will directly impact our clients' satisfaction and our company's success.

Who We Are

At Allied Restoration Services, we are more than just a disaster restoration company. We are a team dedicated to turning life's worst moments into opportunities for renewal. With over 25 years of excellence in water, fire, and mold restoration, we specialize in delivering unparalleled service to high-profile clients, including celebrities and high-net-worth individuals. Our culture thrives on teamwork, innovation, and an unwavering commitment to our clients and employees.

Key Responsibilities

  • Lead and Train: Develop and continually train Superintendents to perform detailed walkthroughs, execute quality assurance reports, and deliver exceptional outcomes for clients.
  • Process Improvement: Work with leadership to refine systems and processes, ensuring efficiency and top-tier service delivery.
  • Accountability: Monitor KPIs, conduct weekly meetings, and provide ongoing coaching to Superintendents, ensuring everyone meets performance goals.
  • Client Focus: Maintain a customer-first mindset, ensuring satisfaction by overcoming obstacles and building strong client relationships.
  • Vendor Management: Develop relationships with vendors and subcontractors, ensuring consistent quality and adherence to Allied's core values.

Qualifications

  • Experience: 3+ years in operations management, preferably in restoration, construction, or a related field.
  • Leadership Skills: Proven ability to lead, train, and inspire a team to achieve outstanding results.
  • Detail-Oriented: Strong organizational and problem-solving skills, with the ability to oversee multiple projects and priorities.
  • Tech Savvy: Proficiency with tools like Microsoft Office Suite and familiarity with project management software.
  • Values-Driven: Passionate about fostering teamwork, resourcefulness, and delivering exceptional service.
  • Bonus Points: Experience with OSHA standards, CPR certification, or familiarity with restoration project KPIs.

Benefits

  • Bi-Weekly Pay Cycles with overtime potential.
  • Health Insurance: Medical, Dental, and Vision coverage and Health Savings Account (HSA).
  • Paid Time Off (PTO): Includes holidays, vacation, sick days, and your birthday off.
  • Performance Bonuses: Referral programs and project completion incentives.
  • Career Growth Opportunities: Training and certifications, including manufacturer training and OSHA compliance, Tech Package and Company Vehicle as needed.
  • Perks: Annual trips, company BBQs, and quarterly team-building events to foster camaraderie.
  • Work Gear: Safety equipment, uniforms, and tools provided.

Our Core Values

At Allied, we embody Service, Stewardship, Urgency, Accountability, Resourcefulness, and Teamwork in everything we do. As an Operations Manager, you'll be the heartbeat of our mission, ensuring our team lives these values every day.

Schedule & Location

  • Schedule: Full-time, Monday to Friday, with occasional weekends as needed.
  • Location: On-site, serving properties across Southern California.

Equal Employment Opportunity Statement

We are proud to be an Equal Opportunity Employer and a Certified Minority-Owned Business. We value diversity and inclusion, creating an environment where everyone can thrive.

Ready to Lead and Inspire?

Apply today to join Allied Restoration Services as our Operations Manager. Be part of a team that's passionate about making a difference and redefining excellence in restoration services.

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