Residency Counselor I

2 weeks ago

Memphis, United States Heritage at Irene Woods Full time

When you work at Heritage at Irene Woods , you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life

Heritage at Irene Woods is recruiting for a hospitality focused Sales Counselor to join our team This position is responsible for working with the Director of Marketing & Sales to successfully build occupancy thru sales and move ins. Supports the Director of Marketing & Sales in generating inquiries, handling prospects, conducting tours, entering and utilizing data entered into the lead management system and other activities necessary to achieve budgeted census goals.

Here are a few of the daily responsibilities of a Residency Counselor:

  • Work closely with the Director of Sales & Marketing to plan and implement lead-generation activities that result in generating sufficient qualified inquiries to meet move-in goals.
  • Handle inquiries to the community via phone or drop-in. Must be able to quickly establish rapport and complete a thorough discovery to address prospect needs.
  • Follow the ExSell with LCS sales process and utilization of ExSell Connection Sheets.
  • Conduct tours of the property. Able to effectively overcome objections and ask for the sale.
  • Conduct personal follow-up with variety of prospects. Able to identify and make recommendations for addressing objections/needs.
  • Complete paperwork and data entry into the lead management system on a daily basis.
  • Keep up-to-date on competition including their strengths and weaknesses. Identify ways to overcome any objections.
  • Actively participate in any in-house marketing events.
  • Actively participate in generating resident and prospect referrals
  • Actively participate in any community outreach efforts.
  • Must like to Smile

Here are a few of the qualifications we need you to have:

  • Bachelor’s degree (emphasis in sales/marketing preferred).
  • Two years’ experience in marketing/sales.
  • One year experience in senior housing or healthcare-related field.
  • One year experience in hospitality preferred.

This community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the LCS Hospitality Promises in all interactions with residents, participants, fellow employees, and guests

  • We greet you warmly, by name and with a smile.
  • We treat everyone with courteous respect.
  • We anticipate your needs and act accordingly.
  • We listen and respond enthusiastically in a timely manner.
  • We hold ourselves and one another accountable.
  • We make you feel important.
  • We embrace and value our differences.
  • We ask, “Is there anything else I can do for you?”
  • We maintain high levels of professionalism, both in conduct and appearance, at all times.
  • We pay attention to details.

Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, and flu vaccine status.

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you

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