Account Transfer Associate
3 weeks ago
Description
This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Memphis, TN Corporate Office.
Onsite Training Requirement: First 30 days required to be onsite Monday-Thursday.
Job Summary:
Under general supervision, uses developed skills obtained through experience and training to complete the process of external transfers of client’s assets. This position is composed of researching complex problems, monitoring workflow, maintaining department statistical information and providing operational support to our clients. Associates in this role are expected to provide excellent customer service, professionalism, and superior support to internal and external clients.
Essential Duties and Responsibilities:- Reviews and approves client requests to transfer accounts to and from contra firms.
- Screens incoming or outgoing client requests and verifies all necessary legal documentation that accompanies the client signed documents.
- Scrutinizes information contained in all types of transfer forms and letters of authorization.
- Maintains detailed records/notes to ensure all client requests are completed within regulated time allotment.
- Reconciles client accounts accurately.
- Effectively creates and distributes client correspondence.
- Assists management in identifying procedures and policies that are outdated or ineffective.
- Assists management to improve department productivity through participation in unit meetings, ongoing training, and self-development.
- Answers mail, phone calls, and email inquiries with exemplary Service 1st professionalism.
- Performs general clerical activities, including faxing, copying, and filing.
- Assists other areas of the department with various functions when volume is high and/or staffing levels are low.
- Performs box count on a rotational schedule when needed.
- Occasionally leads monthly functional team meetings.
- Performs other duties and responsibilities as assigned.
- Each type of security held by the firm and an understanding of the similarities and differences of each security, especially in terms of their complexities.
- Various industry rules and regulations that must be followed when transferring accounts.
- Other Home Office Operations departments.
- Various required legal documentation needed to process requests.
- Organizational and time management to prioritize workflow and ensure duties and projects are completed by the stated deadline.
- Reasoning and problem solving to research and resolve complex problems.
- Operating standard office equipment and using required software applications, including Microsoft Office applications (Word, Excel, PowerPoint, Outlook, and Access).
- Work independently and in a team environment, seeks out supervisor when needed.
- Understand the firm risks when transferring clients' assets.
- Effectively communicate and interact with all levels of management, other associates, and counterparts at other firms.
- Demonstrate efficiency and flexibility in performing detailed transactional tasks in a fast-paced work environment.
- Work well under stress created by time deadlines, workflow volume changes, and inquiries.
- Understand the various legal documents required by various companies to process client requests.
- Learn and apply new information, skills, and processes quickly.
- Interpret financial statements.
- High School diploma or equivalent with a minimum of two (2) years of customer service and/or securities related experience preferred.
- An equivalent combination of education, experience, and/or training.
- None required.
At Raymond James, our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence, and a conservative, long-term view.
JobOperations
Primary LocationUS-TN-Memphis-Memphis
OrganizationOperations & Administration
ScheduleFull-time
ShiftDay Job
TravelNo
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