Service Appointment Coordinator

3 weeks ago


Farmington, United States Ziems Ford Corners Full time
Ziems Ford Corners is seeking an enthusiastic, friendly, and personable individual to join our Service Department as a Service Appointment Coordinator & Pickup/Delivery Coordinator This dual-role position involves managing customer service appointments and coordinating vehicle pickup and delivery services, ensuring a seamless and positive experience for our customers.

Key Responsibilities:

Service Appointment Coordinator:

  • Phone Management: Answer incoming service department phone calls and inquiries, providing exceptional customer service and support.
  • Appointment Scheduling: Navigate the Dealer Management System (DMS) to create and manage customer profiles, add or delete vehicles, and coordinate service appointments for all Service Advisors.
  • Accurate Appointment Creation: Ensure service appointments accurately reflect the requested services or customer concerns.
  • Multi-tasking: Maintain an organized workflow to ensure timely and quality service for each customer, managing multiple requests simultaneously.
  • Information Gathering: Collect necessary information to efficiently dispatch customers to the appropriate personnel, addressing their concerns thoughtfully.
  • Service Dispatch: Determine and dispatch vehicles to Quick Lane, Body Shop, Mobile Service, or schedule service appointments based on customer needs.

Pickup/Delivery Coordinator (PDEL):

  • Opportunity Identification: Recognize and capture opportunities for vehicle pickup and delivery, enhancing the overall customer experience.
  • Service Setup: Coordinate and set up pickup and delivery services for scheduled service appointments.
  • Communication: Maintain prompt and clear communication with customers regarding PDEL services, setting appropriate expectations.
  • Schedule Coordination: Plan around customer schedules and PDEL driver schedules to ensure smooth operations.

Qualifications:

  • Customer Service Skills: Strong interpersonal skills with a friendly and approachable demeanor.
  • Technical Proficiency: Ability to navigate and utilize the Dealer Management System (DMS) effectively.
  • Organizational Skills: Exceptional multi-tasking abilities and organizational skills to manage a busy service environment.
  • Problem-Solving: Strong problem-solving skills to address customer concerns and service needs efficiently.
  • Communication: Excellent verbal and written communication skills to interact with customers and team members.
  • Experience: Previous experience in customer service, automotive service coordination, or related fields is a plus but not required.

Physical Requirements:

  • Ability to sit for extended periods while working at a desk or in front of a computer.
  • Occasional lifting or moving of items related to service appointments.

Join our dedicated team at Ziems Ford Corners and be part of a dynamic environment where customer satisfaction is our priority If you are passionate about providing excellent service and have the skills to excel in this role, we invite you to apply

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